AVA Resort Cancun

See all properties

Private host

Choose dates to view prices

Where to?

Dates

March 2025

April 2025

Free minibar, in-room safe, desk, blackout curtains

Sauna, hot tub, steam room, body treatments, hydrotherapy

Overview
Rooms
Location
Policies

Good

Popular amenities

Pool
Bar
All-inclusive
Breakfast included
Room service
Parking included

Explore the area

Blvd. Kukulcán 25.3, Zona Hotelera, Cancun, QROO, 77500

Ventura Park Cancun
‪5 min drive‬
Riviera Cancun Golf Resort
‪8 min drive‬
Moon Palace Golf Club
‪17 min drive‬
Cancun, Quintana Roo (CUN-Cancun Intl.)
‪15 min drive‬

Room options

Panoramic Suite Two-Bedroom

122 sq m
Ocean view
Sleeps 6
1 Queen Bed and 1 King Bed

F&F Sundeck Suite

59 sq m
Ocean view
Sleeps 4
1 King Bed and 2 Double Sofa Beds

Penthouse-Suite One-Bedroom

126 sq m
Ocean view
Sleeps 4
1 King Bed

Oceanfront F&F

57 sq m
Ocean view
Sleeps 4
1 King Bed and 2 Double Sofa Beds

Panoramic Suite Two-Bedroom King & King

123 sq m
Ocean view
Sleeps 4
2 King Beds

Oceanfront Two Queen Beds

43 sq m
Ocean view
Sleeps 4
2 Queen Beds

Central Oceanfront

54 sq m
Ocean view
Sleeps 2
1 King Bed

Panoramic Suite Four-Bedroom

166 sq m
Ocean view
Sleeps 12
1 Double Sofa Bed, 2 Queen Beds and 2 King Beds

Panoramic Suite Three-Bedroom

167 sq m
Ocean view
Sleeps 8
1 Queen Bed and 2 King Beds

Gala Oceanfront Suite Two-Bedroom

126 sq m
Ocean view
Sleeps 6
1 Queen Bed, 1 Double Sofa Bed and 1 King Bed

Oceanfront Central Suite

155 sq m
Ocean view
Sleeps 6
1 Double Sofa Bed, 1 King Bed and 2 Queen Beds

Oceanfront King Accesible

43 sq m
Ocean view
Sleeps 2
1 King Bed

Oceanfront Couples

45 sq m
Ocean view
Sleeps 2
1 King Bed

Oceanfront King

43 sq m
Ocean view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Gala Oceanfront Suite One-Bedroom

86 sq m
Ocean view
Sleeps 2
1 King Bed and 1 Double Sofa Bed

Penthouse-Suite Two-Bedroom

168 sq m
Ocean view
Sleeps 6
1 King Bed and 1 Queen Bed

Similar properties

Pool
All-inclusive
Spa
Kids pool

for 1 room

includes taxes & fees

29 Mar - 30 Mar

Luxury Sky Chairman Suite Two Bedroom Ocean Front Diamond Club

Pool
Hot tub
Breakfast included
All-inclusive

for 1 room

includes taxes & fees

29 Mar - 30 Mar

About this property

Luxury resort on the beach, with 6 outdoor pools

Catch some rays at the beach or spend the day relaxing at AVA Resort Cancun's full-service spa. Then enjoy a meal at one of the resort's 14 restaurants. Change of towels is available on request.

AVA Resort Cancun offers 1622 air-conditioned accommodations, which are accessible via exterior corridors and feature outdoor private hot tubs and tablet computers. 65-inch LED televisions come with cable channels and pay movies. Espresso makers and free minibar items are provided. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, and hair dryers.

This Cancun resort provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and safes, as well as phones; local, long-distance, and international calls are all complimentary (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

6 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park and a fitness center.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Wellness has 10 treatment rooms. Services include deep-tissue massages, sports massages, facials, and body wraps. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including hydrotherapy. The spa is open daily.

During your stay at AVA Resort Cancun, you're just a quick walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Features include free breakfast, free WiFi in public areas, and free valet parking.

Free full breakfast served daily
Free WiFi (speed: 25+ Mbps)
Free valet parking
Drinking and dining options include 14 restaurants, 2 coffee shops/cafes, 2 swim-up bars, and 2 poolside bars
Splash around at the free water park or swim in the 6 outdoor pools
Indulge with massages, body treatments, or hydrotherapy at Spa Wellness
Services include a kid's club, dry cleaning/laundry, and a concierge
Onsite recreation includes a gym and kayaking
8 minutes by car from Riviera Cancun Golf Resort and 12 minutes from Delfines Beach

AVA Resort Cancun is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

As a guest of AVA Resort Cancun, you'll find a full-service spa, a complimentary water park, and 6 outdoor swimming pools. There are 14 restaurants and 2 coffee shops/cafes on site. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 4 bars/lounges. Free breakfast is served daily. Public spaces have free WiFi.

A children's pool, a nightclub, and a fitness center are also featured at the luxury AVA Resort Cancun. Valet parking is free.

Smoking is allowed in designated areas at this 5-star Cancun resort.

Guests are served free full breakfast daily from 7:00 AM to noon.

AVA Resort Cancun has 14 restaurants on site.

Late night fare is available from 24-hour room service.

All-inclusive details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

24-hour room service

In-room minibar (all beverages included)

Water activities

Kayaking

Land activities

Fitness facilities

Kids club

Lessons/classes/games

Aerobics

Cooking

Yoga

Entertainment

Onsite entertainment and activities

Access to onsite nightclubs

Onsite live performances

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 25+ Mbps
Available in some public areas: Free WiFi

Parking and transport

Free covered valet parking on site

Food and drink

Free full breakfast available daily 7:00 AM to noon
14 restaurants
2 coffee shops/cafes
2 poolside bars
2 swim-up bars
4 bars/lounges

Things to do

18-hole adjacent golf course
6 outdoor pools
Arcade/game room
Children's pool
Evening entertainment
Free children's club
Free water park
Full-service spa
Gym
Kayaking
Nightclub
Paddleboard
Shopping centre

Family friendly

6 outdoor pools
Arcade/game room
Children's games
Children's pool
Free children's club
Free water park access
Laundry facilities
Trampoline

Conveniences

24-hour front desk
ATM
Guidebooks
Laundry facilities
Luggage storage

Guest services

Change of bedsheets (on request)
Change of towels on request
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Tour and ticket assistance

Business services

Conference centre
Meeting rooms

Outdoors

Garden
On the beach
Outdoor furniture
Pool umbrellas
Terrace

Full-service spa

10 treatment rooms
Body wraps
Deep-tissue massages
Facials
Hot tub
Hydrotherapy
Manicures/pedicures
Sauna
Spa open daily
Sports massages
Steam room

Accessibility

Area rugs in public areas
No lift
Tile flooring in public areas
Tile flooring in room

Room amenities

Bedroom

Bedsheets provided
Blackout drapes

Bathroom

Bathtub or shower
Dressing gowns
Hair dryer
Private bathroom
Rainfall showerhead
Shampoo
Soap
Toilet paper
Towels provided

Entertainment

65-inch LED TV with cable channels
Pay films
Tablet computer

Food and drink

24-hour room service
Espresso maker
Free stocked minibar
Meal delivery service
Restaurant dining guides

Access via exterior corridors
Air conditioning
Desk
Electrical adapters
Free international calls
Free local calls
Free long-distance calls
LED lighting
Phone
Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at AVA Resort Cancun

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a private host (a party not acting within their trade, business or profession). EU consumer law, including the right of withdrawal, will not apply to your booking. The cancellation policy set by the private host will cover your booking.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a smoke detector and outdoor lighting

Front desk staff will greet guests on arrival at the property.

We should mention

Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
Registered guests are the only ones allowed to be in guestrooms.
Pets and service animals are not allowed on site.

AVA Resort Cancun Reviews

7.6

Good

8.6/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

6/10 Okay

Stuart

10 Dec 2024

Liked: Cleanliness

Room service was a major issue. The property is nice and our room was fantastic but they are too new in my opinion and staffing seems to be an issue. Less English speaking staff than typical of that type of resort. They tried hard but I will wait a year or two before going back once they have worked out the kinks.

Stayed 3 nights in Dec 2024

10/10 Excellent

Leslie

Travelled with family, Travelled with family and small children

4 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great customer service by the pool. Great customer service at front desk on reminding us to reserve a place at a certain restaurant

Stayed 4 nights in Nov 2024

8/10 Good

Leina

Travelled with family and small children

3 Dec 2024

Liked: Cleanliness, amenities, property conditions & facilities

room service for food order takes over 45 min and not all food was available and was not that great. Also evening dining area needs to make a reservation ahead and if we miss it cannot walk in…. However, kids club was great and all the staffs members were great. House cleaning people are very good too. Clean our room regularly and appreciate it. Buffet areas is over all great service except Hamburgers are out quickly and my kids could not eat at all….

Stayed 4 nights in Nov 2024

10/10 Excellent

Hyun

3 Dec 2024

Stayed 4 nights in Sep 2024

10/10 Excellent

Muhammad

Travelled with family and small children, Travelled with partner

2 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This was a new property with an upscale facility and a great dining experience. The hotel has friendly staff and great service throughout the hotel—multiple programs for all ages.

Stayed 3 nights in Nov 2024

10/10 Excellent

pavel

Travelled with partner

1 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We liked the hotel, beautiful, modern, nice and clean. Nice staff, good beach, beautiful saltwater pool, good food.

Stayed 6 nights in Nov 2024

8/10 Good

Castillo

Travelled with partner

28 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Nice resort but a bit too far from the main downtown area of Cancun

Stayed 6 nights in Nov 2024

10/10 Excellent

jadzia

27 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Nov 2024

8/10 Good

Jesus

Travelled with family

26 Nov 2024

Liked: Cleanliness, amenities, property conditions & facilities

Disliked: Staff & service

Forgot my car key in the hotel room. I called the front desk who's transferred me three times. The loss prevention representative told me I had to send an email request out, and she advised me she would call me back to have someone check the safe, but she never did. I had to call back just to be given the runaround. I did not get my key back and had to pay 1k for a replacement part. Word of advice: ensure you have everything before checking out because you'll probably not get your property back.

Stayed 3 nights in Nov 2024

6/10 Okay

Noe

21 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Nov 2024

10/10 Excellent

Admiral

18 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Nov 2024

2/10 Terrible

Vlaun

13 Nov 2024

Stayed 2 nights in Oct 2024

10/10 Excellent

Dariusz, utica

Travelled with family

9 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful place with amazing food

Stayed 8 nights in Oct 2024

8/10 Good

Ao

Travelled with family

9 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

After a couple of negative reviews, we still decided to go visit this property. Overall, it is good. I will detail some pros and cons. Pros: 1. New and stylish. This property is very new, and the design is modern with a unique taste. I have to say they put a lot of effort into it. By walking in the property, I feel enjoyable. 2. The restaurants are well presented. Six restaurants: Asian, French, Italian, Mexican, Steakhouse and Mediterranean. The food is decent, the design is special to the restaurant theme, and the service is tentative. My favorite is the steakhouse and French. However, the Asians and French are adults only. 3. The bakery is a surprise. They have a really good bakery chef and you'll love the pastry and coffee there. 4. The kids club is really huge and there are many activities to get involved in, though the lighting is very "disco" style. Not sure why they dim the light for the kids club. Cons: 1-The buffet is definitely below average. Only breakfast and lunch are provided. Stations are spread and disorganized. Options are very limited. No mussels or fresh shrimp, let alone lobster or oysters. Very disappointed. 2-Staff are friendly but some are English limited, thus there might be some communication difficulties. 3-Many places are not open yet, for example the floating thing on the bay and the laser tag. I heard they will have another 6 months until fully open. 4-Mosquitos were everywhere. Not sure if it's the season or this property.

Stayed 4 nights in Nov 2024

8/10 Good

Amanda

Travelled with group

26 Oct 2024

Liked: Cleanliness, staff & service

Service was great.

Stayed 6 nights in Oct 2024

10/10 Excellent

Daryna

Travelled with family

18 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything was perfect

Stayed 5 nights in Oct 2024

4/10 Poor

Julijana

Travelled with partner

13 Oct 2024

Liked: Cleanliness, staff & service

Disliked: Amenities, property conditions & facilities

This property is not near any restaurants or even on a nice beach like the hotels in the hotel zone. The beach is a lagoon with brown water, and alligators in the area. They advertised all the restaurants in the hotel, however only a handful of them are open. Beware, the hotel is still under construction and the top two floors are under construction, including many parts of the hotel. The hotel is about 10 minutes from the airport, so you are burdened by the flights coming in and out. The lagoon pool was nothing to write home about either. The liner pool must have been leaking due to the water diminishing daily. The food and drinks were good at most of the restaurants, but you have to ask for the top-shelf liquors. However, the staff was amazing!

Stayed 6 nights in Oct 2024

10/10 Excellent

Jeen Hee, Chino Hills

Travelled with partner

9 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I loved the staff, I loved the atmosphere, I loved everything about Ava! Such an awesome experience! Will definitely be back with family!

Stayed 5 nights in Oct 2024

6/10 Okay

Sonia

Travelled with family

6 Oct 2024

The property one day will be great potential but the building still has leaks. Staff not fully trained. Buffet not enough options

Stayed 3 nights in Sep 2024

6/10 Okay

Lee Beom

29 Sept 2024

Stayed 4 nights in Aug 2024

4/10 Poor

Laura

Travelled with family, Travelled with group

4 Sept 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

I was so excited to stay here, but we were thoroughly disappointed in the resort. It was still massively under construction, noisy, very dirty, and we had to walk through so much of it to get to our elevator for our room. The resort is gigantic, and there is a lot of walking and a lot of food options, but so much of it was still not done and we were not able to utilize all of the amenities that we were expecting. It was a very very boring resort, with calm music throughout the entire place, no matter what area of the pool you’re at. There is zero entertainment crew, and nothing to do in the evenings, except one night, there was live music inside, but in a very small bar area with no room to dance. We had brought a speaker outside by the pool, and mgmt. came over and said it was against the rules & to use headphones. I had to turn it off & the other guests near us were mad that my music got turned off too. VERY BORING RESORT. Ava was overly staffed with few customers at the resort (3:1 ratio) & we had absolutely terrible service most of the time. There were a few exceptions of excellent employees, which I commended, told leadership about & tipped them all heavily. The amount of times we waited for service, or just told ‘no’, was unacceptable! On the 4th day, I expressed our concerns with mgmt. & Oscar was understanding & helpful & did his best to make the remaining 2 days of our stay more enjoyable all around. Ava is overpriced & disappointing in 2024!

Stayed 5 nights in Aug 2024

2/10 Terrible

YING YI

3 Sept 2024

Disliked: Cleanliness, property conditions & facilities

Stayed 4 nights in Aug 2024

8/10 Good

woo kyung

Travelled with family, Travelled with family and small children

1 Sept 2024

Liked: Cleanliness, staff & service, amenities

The hotel and service are what you expect of an 5 stars resort. However there are still areas that are under construction. I will recommend to wait until the end of the year to book here. With that said we will be coming back in a year or two.

Stayed 4 nights in Aug 2024

6/10 Okay

Anjli

31 Aug 2024

Liked: Staff & service

Disliked: Property conditions & facilities

Loved the food as well as service in restaurants and poolside. Our room was swept out mopped. Just had beds made which was annoying as we did venture to the beach a few times. The kids club does not allow parts to come in with the kids and the kids need to do the scheduled activity. They aren't allowed to just go and play which was unfortunate. The is family time from 4-5 though. Bathroom intermittently had sewage smell which we couldn't figure out as someone's it smells great and others was just terrible. Even with everything fully open I doubt we will be back.

Stayed 7 nights in Aug 2024

10/10 Excellent

Lenard

Travelled with family and small children

28 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 3 nights in Aug 2024

AVA Resort Cancun

Choose dates to view prices

Photo gallery for AVA Resort Cancun

Reviews

Popular amenities

Explore the area

Room options

View all photos for Panoramic Suite Two-Bedroom

Panoramic Suite Two-Bedroom

View all photos for F&F Sundeck Suite

F&F Sundeck Suite

View all photos for Penthouse-Suite One-Bedroom

Penthouse-Suite One-Bedroom

View all photos for Oceanfront F&F

Oceanfront F&F

View all photos for Panoramic Suite Two-Bedroom King & King

Panoramic Suite Two-Bedroom King & King

View all photos for Oceanfront Two Queen Beds

Oceanfront Two Queen Beds

View all photos for Central Oceanfront

Central Oceanfront

View all photos for Panoramic Suite Four-Bedroom

Panoramic Suite Four-Bedroom

View all photos for Panoramic Suite Three-Bedroom

Panoramic Suite Three-Bedroom

View all photos for Gala Oceanfront Suite Two-Bedroom

Gala Oceanfront Suite Two-Bedroom

View all photos for Oceanfront Central Suite

Oceanfront Central Suite

View all photos for Oceanfront King Accesible

Oceanfront King Accesible

View all photos for Oceanfront Couples

Oceanfront Couples

View all photos for Oceanfront King

Oceanfront King

View all photos for Gala Oceanfront Suite One-Bedroom

Gala Oceanfront Suite One-Bedroom

View all photos for Penthouse-Suite Two-Bedroom

Penthouse-Suite Two-Bedroom

Similar properties

Moon Palace Cancun - All Inclusive

Moon Palace Cancun - All Inclusive

About this property

AVA Resort Cancun

All-inclusive details

Gratuities and taxes

Food and beverages

Water activities

Land activities

Lessons/classes/games

Entertainment

Languages

Property amenities

Internet

Parking and transport

Food and drink

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Full-service spa

Accessibility

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Payment types at the property

Important information

You need to know