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The Lake House on Canandaigua

4.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for The Lake House on Canandaigua

Seasonal outdoor pool
Lobby
2 restaurants, breakfast, lunch, dinner served; local cuisine
Seasonal outdoor pool
Exterior

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Breakfast available
  • Gym
  • 24/7 front desk
  • Spa
  • Laundry
  • Pool

Explore the area

Map
770 South Main Street, Canandaigua, NY, 14424
  • Canandaigua City Pier
    5 min walk
  • Rose Tavern
    1 min walk
  • Avon Bus Station
    35 min drive
  • Rochester, NY (ROC-Greater Rochester Intl.)
    41 min drive

Room options

View all photos for Premium Room, 2 Queen Beds (Lake) - ADA

Minibar, in-room safe, desk, laptop workspace

Premium Room, 2 Queen Beds (Lake) - ADA

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Suite, Multiple Beds (Lake)

Minibar, in-room safe, desk, laptop workspace

Premium Suite, Multiple Beds (Lake)

  • 33 sq m
  • Sleeps 3
  • 1 Twin Bed and 1 King Bed

View all photos for Suite, Multiple Beds (Cottage)

Minibar, in-room safe, desk, laptop workspace

Suite, Multiple Beds (Cottage)

  • 33 sq m
  • Sleeps 3
  • 1 Twin Bed and 1 King Bed

View all photos for Cottage, 1 King Bed

Cottage, 1 King Bed

Cottage, 1 King Bed

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Cottage, 2 Queen Beds

Minibar, in-room safe, desk, laptop workspace

Cottage, 2 Queen Beds

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds (Lake)

Minibar, in-room safe, desk, laptop workspace

Premium Room, 2 Queen Beds (Lake)

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Town)

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed (Town)

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Cottage, 1 King Bed - ADA

Minibar, in-room safe, desk, laptop workspace

Cottage, 1 King Bed - ADA

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Cottage, 2 Queen Beds - ADA

Minibar, in-room safe, desk, laptop workspace

Cottage, 2 Queen Beds - ADA

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, Multiple Beds (Town)

Minibar, in-room safe, desk, laptop workspace

Suite, Multiple Beds (Town)

  • 33 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Room, 1 King Bed (Town)

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed (Town)

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Woods)

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed (Woods)

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Multiple Beds (Town) - ADA

Minibar, in-room safe, desk, laptop workspace

Suite, Multiple Beds (Town) - ADA

  • 40 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Suite (Dressing)

Minibar, in-room safe, desk, laptop workspace

Suite (Dressing)

  • 53 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Room, 2 Queen Beds (Town)

Room, 2 Queen Beds (Town)

Room, 2 Queen Beds (Town)

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Woods) - ADA

Minibar, in-room safe, desk, laptop workspace

Room, 2 Queen Beds (Woods) - ADA

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed (Lake)

Minibar, in-room safe, desk, laptop workspace

Premium Room, 1 King Bed (Lake)

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Bridal)

Minibar, in-room safe, desk, laptop workspace

Suite (Bridal)

  • 53 sq m
  • Sleeps 3
  • 1 Twin Bed and 1 King Bed

View all photos for Room, 2 Queen Beds (Woods)

Minibar, in-room safe, desk, laptop workspace

Room, 2 Queen Beds (Woods)

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

About this property

The Lake House on Canandaigua

Boardwalk/promenade hotel with 2 restaurants and a full-service spa
2 restaurants, a full-service spa, and a fitness center are available at this hotel. Free WiFi in public areas, free self parking, and a free area shuttle are also provided. Additionally, a bar/lounge, a 24-hour business center, and a conference center are onsite.
The Lake House on Canandaigua offers 125 accommodations with minibars and espresso makers. 55-inch Smart televisions come with premium digital channels. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, designer toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include safes and complimentary newspapers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

Recreational amenities at the hotel include a fitness center, a seasonal outdoor pool, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

Willowbrook Spa has 4 treatment rooms including rooms for couples. Services include hot stone massages and sports massages. The spa is equipped with a sauna. The spa is open daily.
Our customers tell us they can't get enough of the helpful staff at The Lake House on Canandaigua. During your stay, you're just a quick walk from Canandaigua City Pier. Free WiFi in public areas, free self parking, and a free area shuttle are available. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free self parking
  • Enjoy local cuisine while dining at Rose Tavern
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the seasonal outdoor pool
  • Indulge with hot stone massages at Willowbrook Spa
  • Services include dry cleaning/laundry, a concierge, and a porter
  • Onsite recreation includes a gym, complimentary bicycles, and hiking/biking trails
  • Guests have great things to say about the helpful staff and the overall condition of the property
  • Just a 5-minute walk from Canandaigua City Pier and 5 minutes by foot from Canandaigua Lake State Marine Park
  • Free local-area shuttle service
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
The Lake House on Canandaigua offers its guests a full-service spa, a fitness center, and a seasonal outdoor pool. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A 24-hour business center and a meeting room are available. Event space at this hotel measures 5000 square feet (465 square meters) and includes a conference center. Spa services, a library, and a garden are also featured at the luxury The Lake House on Canandaigua. A free area shuttle within 5 miles is available. Free self parking is available.

Smoking is allowed in designated areas at this 4.5-star Canandaigua hotel.

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 11:00 AM.
Rose Tavern - This restaurant specializes in local cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar.
Sand Bar - This bar specializes in seafood and serves lunch, dinner, and light fare. Open daily.
Room service (during limited hours) is available.

Awards and affiliations

The Lake House on Canandaigua is listed in the 2021 Condé Nast Traveler Hot List.
The property is a member of Preferred Hotels & Resorts.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking and van parking available
  • Free local area shuttle up to 5 miles
  • Bus station shuttle (surcharge)

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7:00 AM–11:00 AM: USD 15-25 per person
  • 2 restaurants
  • 1 bar
  • Room service available

Restaurants on site

  • Rose Tavern
  • Sand Bar

Things to do

  • Fitness centre
  • Free bike hire
  • Full-service spa
  • Hiking/biking trails
  • Private winery tours
  • Seasonal outdoor pool
  • Wine-tasting room

Family friendly

  • Free area shuttle
  • Seasonal outdoor pool

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Library
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Porter/bellhop
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (5000 square feet of space)
  • A meeting room

Outdoors

  • Garden

Spa

  • 4 treatment rooms
  • Couples treatment room(s)
  • Massage - hot stone
  • Massage - sports
  • Massage/treatment rooms
  • Sauna
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Handrails in stairwells
  • Pool hoist on site
  • Step-free path to entrance
  • Visual alarms in hallways
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs available on site

More

  • Designated smoking areas (fines apply)
  • Fireplace in reception

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Heating (climate-controlled)

Bathroom

  • Dressing gowns
  • Bath or shower
  • Children's dressing gowns
  • Designer toiletries
  • Hairdryer
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 55-inch smart TV
  • Digital channels
  • Premium channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Espresso maker
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Free newspapers
  • Guidebooks/recommendations
  • In-room massage
  • Iron/ironing board
  • Laptop-friendly workspace
  • Local maps
  • Phone
  • Restaurant dining guide
  • Safe
  • Turndown service

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the bus station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per accommodation, per stay, plus a one-time cleaning fee of USD 25
  • Only dogs are allowed
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 38 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Children's club/arcade access
  • Concierge service
  • Fitness center access
  • Fitness/yoga classes
  • Housekeeping
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Newspaper
  • Phone calls
  • Pool access
  • Valet parking

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 15 to 25 per person
  • Pet fee: USD 100 per accommodation, per stay plus USD 25 one-time cleaning fee
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
The Lake House on Canandaigua offers transfers from the bus station (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival.

We should mention

  • The seasonal pool will open in May and close in October.
  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

The Lake House on Canandaigua Hotel
The Lake House on Canandaigua Canandaigua
The Lake House on Canandaigua Hotel Canandaigua

The Lake House on Canandaigua Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 207 out of 266 reviews" "
Rating 8 - Good. 38 out of 266 reviews" "
Rating 6 - Okay. 13 out of 266 reviews" "
Rating 4 - Poor. 3 out of 266 reviews" "
Rating 2 - Terrible. 5 out of 266 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it!!! Staff was so kind
Stayed 2 nights in Sep 2024

10/10 Excellent

Kristen

Stayed 1 night in Sep 2024

10/10 Excellent

Deepthi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2024

10/10 Excellent

Leslie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free bikes!! Wonderful staff!
Stayed 6 nights in Sep 2024

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Lodge was exceptional. Every staff member friendly and welcoming from beginning to end. The view of the lake is beautiful. Food delicious and perfectly prepared. This by far was a favorite experience.
Stayed 3 nights in Sep 2024

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 4 nights in Sep 2024

10/10 Excellent

Mihaela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Lisa

Stayed 3 nights in Sep 2024

6/10 Okay

Christopher

Travelled with partner
Liked: Amenities, property conditions & facilities
I had high hopes for our stay but was a bit disappointed. My wife and I went here for a quick getaway to celebrate our 25th anniversary. At first glance the property is beautiful and in an amazing lakefront location. Our room though, which was around $650/night was disappointing. For that price I expect things to be amazing. We had bathroom issues right off the bat. It had a terrible musty odor. The sink I was using was completely plugged and wouldn't drain so maybe that's where it came from. There's absolutely no way the cleaning person didn't know this before we checked in. There were also several light bulbs burned out ,(one in the bathroom next to the clogged sink) and again, there's no way the cleaner wasn't aware of it. How much effort does it take to report this to maintenance. Also, the couch, which was white cotton, was stained all over. If you're going to have white furniture then you might want to occasionally clean it. I actually wasn't comfortable even sitting on it. The room did have a Nespresso machine but we were only given decaf coffee pods for it. At $650 /night it would take very little effort to fix these issues. Maybe we got a lemon of a room and I hope that's the case because I can't imagine people will return or recommend a property that let's the basic expectations of a high-end resort be completely disregarded. That said, the public areas were well kept and the grounds very nice.
Stayed 2 nights in Sep 2024

10/10 Excellent

Mery, Niskayuna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel! Beautiful premises. Great service.
Stayed 4 nights in Aug 2024

10/10 Excellent

MARGARET

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Lake House was just totally amazing. Beautiful room that exceeded expectations, the whole hotel was an elegant but comfortable theme, with all southern balconies, restaurants and pool areas overlooking beautiful Canandaigua Lake. Next time I will stay longer, to fully enjoy this treat!!
Stayed 1 night in Sep 2024

2/10 Terrible

MAUREEN

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Terrible! They said because we booked through Hotels.com we were given the handicap room. That all reservation from Hotels.com are given the handicap room. Our bath room was flooded after every shower. They would not move us because we booked through Hotels.com
Stayed 1 night in Sep 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Griff

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our dinner waiter, Derrick, was one of the best we’ve ever had. Professional service, friendly personality, knowledgeable about the menu, helpful when asked for suggestions. Concierge was helpful as was the friendly shuttle service to the concert. We found the reception/check in woman very cold, rude and unwelcoming. Not a good way to start our visit. Fortunately things got better. Check out gentleman was perfect and could train the women from the afternoon before in good customer service.
Stayed 1 night in Aug 2024

10/10 Excellent

Franklin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Lake House Resort was a very nice experience. My wife and I celebrated our anniversary and enjoyed every moment of it. We highly recommend to everyone.
Stayed 1 night in Aug 2024

10/10 Excellent

Deboarh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Marc

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2024

10/10 Excellent

Nancy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is absolutely beautiful! The staff are so kind and helpful. I had my two children w me, a baby& toddler and they were always so helpful with them& even created mini gift baskets for them on their arrival. Can’t recommend this hotel more !!
Stayed 4 nights in Aug 2024

8/10 Good

Erika

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Beautiful property- great food. Service can use some help. Front desk was not helpful checking in- had no idea there was s’mores at night. Didn’t know a lot of the amenities offered. Also weren’t the friendliest of staff members.
Stayed 2 nights in Aug 2024

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Neat, clean, beautiful property and grounds and the staff were all excellent.
Stayed 1 night in Aug 2024

10/10 Excellent

Martha

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is amazing. Everyone is very friendly. The grounds are absolutely beautiful with many areas to just sit and enjoy. We had a relaxing enjoyable time for our weekend getaway.
Stayed 1 night in Aug 2024

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 2 nights in Jul 2024

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s expensive but worth it. Spa services are too notch and the dining is very very good.
Stayed 2 nights in Jul 2024

10/10 Excellent

Joseph

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Phenomenal stay all around
Stayed 2 nights in Jul 2024

6/10 Okay

Dr Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No great shakes for the money . Lots of other choices at a more reasonable price . Dr Karoinski
Stayed 1 night in Jul 2024