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Swimming pool was out of service and the shower in the room had no pressure and little hot water
Johan
Stayed 1 night in Oct 2024
6/10 Okay
Norman and Sheryl
Travelled with family
9 Oct 2024
Disliked: Amenities
The pool was not operational. I specifically booked this hotel oi that we could enjoy a swim.
The person at the desk said that she would supply us with towels and we could go to their adjacent hotel across the parking lot to use their pool. I would have booked at the other establishment had I known about the pool problem, but no, I was expected to walk in my swim suit and I guess, carry a bag with a change of cloths and jacket etc. Not sure where we were supposed to change either. I asked for a discount to be put on my card. Of course the clerk said that nothing could be done. I am sure she just wanted me to go away. Lesson learned! I will never book a hotel online again without first calling them to make sure the amenities they offer and that we are paying for, are truly there and in good working order. All they had to do was put a notification out.
Staff were very friendly and helpful with check in. Rooms were nice and clean, and the pool area was great. Would recommend if you’re staying in Camrose!