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Neelam's The Grand Hotel Goa

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Neelam's The Grand Hotel Goa

Outdoor pool, pool umbrellas
2 restaurants, breakfast served
Aerial view
Lobby
Outdoor pool, pool umbrellas

Reviews

7.2 out of 10

Good

Popular amenities

  • Bar
    Bar
  • Hot tub
    Hot tub
  • Pool
    Pool
  • Gym
    Gym
  • Spa
    Spa
  • Breakfast available
    Breakfast available

Explore the area

Map
Post Office Road, Calangute, Goa, 403516
  • St. Alex Church
    5 min walk
  • St. Anthony's Chapel
    11 min walk
  • Calangute Market
    12 min walk
  • Goa (GOI-Dabolim)
    78 min drive

Room options

View all photos for Premium Suite Room

Premium Suite Room

Premium Suite Room

  • 46 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Family Suite

Family Suite

Family Suite

  • Sleeps 2
  • 1 Twin Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

  • Sleeps 3
  • 1 Double Bed

View all photos for Pool View Deluxe Room

Pool View Deluxe Room

Pool View Deluxe Room

  • 25.5 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 Double Bed

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About this property

Neelam's The Grand Hotel Goa

Resort with 2 restaurants, near Calangute Beach
2 restaurants, a full-service spa, and an outdoor pool are available at this resort. Free WiFi in public areas and free valet parking are also provided. Other amenities include 2 bars/lounges, a health club, and a swim-up bar.
Neelam's The Grand Hotel Goa offers 150 accommodations with safes and coffee/tea makers. Rooms open to balconies. Beds feature premium bedding. 32-inch LCD televisions come with satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include ceiling fans and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.

An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a health club and a steam room.

The recreational activities listed below are available either on site or nearby; fees may apply.

Prakriti has massage/treatment rooms. Services include massages. The spa is equipped with a spa tub. A variety of treatment therapies are provided, including Ayurvedic.
During your stay at Neelam's The Grand Hotel Goa, you're just a quick walk from St. Alex Church. Free WiFi in public areas, free valet parking, and 2 restaurants are available.
  • Free WiFi
  • Free valet parking and self parking
  • Drinking and dining options include 2 restaurants, a coffee shop, a swim-up bar, and 2 bars/lounges
  • Breakfast is offered for a fee
  • Take a swim in the outdoor pool or soak in the spa tub
  • Treat yourself to massages or Ayurvedic treatments at Prakriti
  • Services include dry cleaning/laundry, tour or ticket assistance, and a porter
  • Onsite recreation includes a gym, a steam room, and yoga classes
  • 7 minutes by car from Fort Aguada and 7 minutes from Calangute Beach
  • Train station pick-up and local-area shuttle service available for a fee
Neelam's The Grand Hotel Goa offers its guests a full-service spa, an outdoor pool, and a health club. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a swim-up bar. Public spaces have free WiFi.

A business center, a meeting room, and limo/town car service are available. A children's pool, a spa tub, and a steam room are also featured at the business-friendly Neelam's The Grand Hotel Goa. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 4-star Calangute resort.

RESTATURANT - This restaurant serves breakfast, lunch, and dinner. A children's menu is available.
Sports Bar - Onsite pub. Guests can enjoy drinks at the bar. Open daily.
Coffee Shop - Onsite café. Open 24 hours. Open daily.
Room service (during limited hours) is available.

Languages

English, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site
  • Local area shuttle (surcharge)
  • Train station pick-up shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Breakfast available for a fee
  • 2 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges and 1 swim-up bar
  • Room service available
  • Coffee/tea in a common area

Restaurants on site

  • RESTATURANT
  • Sports Bar
  • Coffee Shop

Things to do

  • Billiards/pool table
  • Children's pool
  • Fitness centre
  • Full-service spa
  • Outdoor pool
  • Shopping
  • A hot tub
  • Steam room
  • Yoga classes

Family friendly

  • Children's pool
  • In-room childcare (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance

Business services

  • Business centre
  • Conference space
  • A meeting room

Outdoors

  • Garden
  • Pool umbrellas
  • Terrace

Spa

  • Ayurvedic treatments
  • Massages
  • Massage/treatment rooms
  • Hot tub

Accessibility

  • Lift

More

  • Designated smoking areas
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Blackout drapes/curtains
  • Ceiling fan
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 32-inch LCD TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board (on request)
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: INR 1500
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: INR 1500

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
To register at this property, guests who are Indian citizens must provide a valid photo identity card issued by the Government of India; travelers who are not citizens of India must present a valid passport and visa.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Neelam's The Grand Hotel Goa

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for INR 1500 per stay.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • New Year's Eve (31 December) Gala Dinner per adult: INR 4000
  • New Year's Eve (31 December) Gala Dinner per child: INR 2000 (from 6 to 12 years old)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: INR 1500 (subject to availability)
  • Late check-out fee: INR 1500 (subject to availability)
  • Rollaway bed fee: INR 1500 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a private host (a party not acting within their trade, business or profession). EU consumer law, including the right of withdrawal, will not apply to your booking. The cancellation policy set by the private host will cover your booking.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Neelam's The Grand Hotel Goa offers transfers from the train station (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Neelam's Grand Goa
Neelam's Grand Hotel Goa
Neelam's Grand Hotel Goa Calangute
Neelam's The Goa Calangute
Neelam's The Grand Hotel Goa Resort
Neelam's The Grand Hotel Goa Calangute
Neelam's The Grand Hotel Goa Resort Calangute

Neelam's The Grand Hotel Goa Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 13 out of 70 reviews" "
Rating 8 - Good. 31 out of 70 reviews" "
Rating 6 - Okay. 12 out of 70 reviews" "
Rating 4 - Poor. 8 out of 70 reviews" "
Rating 2 - Terrible. 6 out of 70 reviews" "

7.4/10

Cleanliness

7.0/10

Staff & service

2.0/10

Amenities

7.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Sabina

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst experience ever I personally recommend not to stay in this hotel instead sleep in the car if you have only option left , there’s nothing to be happy about smelly like rotten potatoes unhygienic everything including rooms pathetic!!
Stayed 1 night in Mar 2022

10/10 Excellent

T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I'll go there again!
Loved every minute of the stay. It was just one night, but the service was wonderful, the room was clean and spacious and the food was excellent. One small point, i asked for a room with a bathtub, but didn't get one.
Stayed 1 night in Jul 2021

4/10 Poor

Verified traveller

Stayed 2 nights in Feb 2019

4/10 Poor

Verified traveller

Disliked: Staff & service
Poor stay,
I arrived at around 2am, there was no one at the reception for my checking as the hotel manger on duty was asleep on the sofas, his colleagues tried to wake him and he told them to go away even though he seen me stood at the desk, then eventually he got up to check me in after some time. The pool was really dirt it looked like it was full of oil you could not see the bottom of the pool, room service food was always cold and of poor quality which often left me with an upset stomach. The lamp in my room was not working, the air conditioner was also not working for the first 4 days. There was no swim up bar in the pool as advertised, breakfast buffet room was too smokey to sit in. I would not stay here again and I would not recommend it. I added my friend onto the booking and discussed this several times with Expedia who confirmed my friend had been accepted to the room booking by the hotel, however when myself and friend Reyes to enter the hotel she was told she was not allowed in, I explained to the manager that this hotel had confirmed that she was able to stay and had proof, despite showing several emails from the hotel and Expedia the manager refused to let her enter, this problem went on for around an hour and again I had to call Expedia and tomallow them both to discuss the problem I was having. Eventually the manager aloud my guest to stay, he was rude and really hard to reason with. Wifi reuquires a pass word at least every 7 hours so you have to go back and forth.

8/10 Good

Anand

Liked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

praveen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

not good, acharya

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its a ok hotel for the price . Not a good .
I had a very bad experience. The food was bad . They chef was stupid i asked him fried fish he gave me fish with lots of red mirchi powder in it. I don't know what he was thinking. The staff were stupid. The room was wrongly alotted to me i had to run here and there to get it rectified. Wrong property. Wrong price. Wrong place. Wrong food.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location
Great hotel and location was very centralized ,breakfast was excellent....!!!

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
There is no wifi in room and lobby has not enough speed . Swimming pool is useless . Bad furniture and old tv in room .

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice to stay
this was my second stay in this hotel. but this time we feel that some facieltys was not thier

8/10 Good

Kumar, Bangalore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth to stay
This property is nice to stay with decent rooms and available services. Its in the heart of Calangute beach area,near to Baga and Candolim beachs as well. We reached on the auspicious day of Ganesh Chaturthi when whole Goa was on leave and busy in celebration, which affected the services of this hotel too.As they couldn't send airport pick up(as promised earlier) on the day of arrival, they have reimbursed the Airport taxi fare for the same. Break fast buffet was very sumptuous and filling. Except few service glitches,we got very satisfactory service by Neelam's The Grand.

10/10 Excellent

JAY G.

Liked: Cleanliness, staff & service, room comfort
Great hotel, nice location.....
I went to this awesome hotel with my lovely wife on a vacation. We both were thrilled with this hotel and the location where it is situated. Room was clean and nicely organized! I will definitely come and stay at this awesome hotel again!!

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Value for money
I had stayed in this hotel for 4 nights 5 days. The hotel staff was helpful. The only problem was with morning breakfast, every morning they had same menu. Overall I was a good stay.

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
value for money
good location of hotel

6/10 Okay

Verified traveller

Liked: Staff & service
Ok, not as per expectations. But it was clean, though the quality of breakfast was poor.

10/10 Excellent

Sandeep

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Gaurav, Pune

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My "HOLI"-Day in Goa.
I planned my travel on Holi. Started from Pune early in morning and when I reached Goa it was all Hot and Humid and barely felt like doing anything. After checking-in and going through the lobby to my room by pool side..that small walk itself took almost half of my tiredness. Room was BIG, clean and cozy. Loved the beds :) Variety of food in menu, room service, resto-bar and Buffet breakfast are all very good. and top of all the locality, its soo close to Calangute beach and other tourists places that you never feel like "not" being able to plan and do something. Its like everything can be done. My thumbs up for the hotel and hotels.com for making this trip an unforgettable memory in my life.

8/10 Good

Verified traveller

Liked: Staff & service
Nice hotel close to the beach and the market.
The hotel is decent and very centrally situated. The food is good and the facilities are decent.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good breakfast pool was enjoyable best place in town

2/10 Terrible

Ashu, DELHI

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
VERY POOR
THIS HOTEL HAS NO WI-FI IN ROOM AND STAFF IS VERY RUDE.IN THE ROOM NO NETWORK FOR PHONE.THAT WAS THE WORST EXPERIENCE.

6/10 Okay

anonymous, Denver, CO

Liked: Staff & service, property conditions & facilities, room comfort
Better than expected
This hotel was better than I expected for a hotel is India. The room was nice and well kept. The bathroom wasn't bad but could have used more cleaning and updating. They had live music every night I was there but sometimes it went a little too late and made it hard to sleep. The staff was great and willing to keep visitors happy and the breakfast was good too, they had a lot of variety. Overall the hotel was much better looking than the others I saw in the area and is width considering.

4/10 Poor

Praveen, hyderabad

Disliked: Cleanliness, property conditions & facilities
Think Once before you select this hotel.
The stay was all "ok" except for the room cleanliness. Room was not up to the mark at all. Don't know how the hotel is rated as 3 star. 1. Restroom and living rooms were having spiders web. 2. Toilet is having yellow stains. 3. Living room wall paint is all flaky. 4. Room was stinking bad. 5. No HD channels in the TV. Not even regular channels with good clarity. 6. Water from the taps is smelling rusty. 7. Malfunctioning of the split AC. Up on bringing the above to the managers notice, he was very arrogant and did not even care to resolve the issues. Later, his manager came up with some courtesy and listened to the concerns patiently. I was informed that the hotel will undergo renovation soon. But, I still, don't understand how the hotel was rated as 3 star.

8/10 Good

berchman

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

ARNAB, Kolkata

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place to stay
We really enjoyed our stay in Neelam's The Grand from 3rd to 6th October'2014. Staff and hospitality were great and so was the complimentary breakfast.