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Hotel Puerta Calakmul

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Puerta Calakmul

In-room safe, desk, laptop workspace, free WiFi
Hiking
Grand Room
Outdoor pool, pool loungers
Grand Room

Reviews

6.8 out of 10

Popular amenities

  • Bar
  • Pool
  • Housekeeping
  • Laundry
  • Free WiFi
  • Parking included

Explore the area

Map
Carretera Escarcega-Xpujil km 98, Calakmul, CAM, 24653
  • Balamku Ruins
    11 min drive
  • Cueva de Murcielago
    11 min drive
  • Restaurante la Selva
    5 min drive
  • La güera de Balankú
    6 min drive

Room options

View all photos for Superior Quadruple Room

Superior Quadruple Room

Superior Quadruple Room

  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Room

Junior Room

Junior Room

  • Sleeps 5
  • 2 Double Beds and 1 Twin Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

  • Sleeps 3
  • 1 King Bed

About this property

Hotel Puerta Calakmul

Hotel in Calakmul with an outdoor pool and a restaurant
Along with an outdoor pool, this smoke-free hotel has a restaurant and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include concierge services, dry cleaning, and a garden.
Hotel Puerta Calakmul offers 16 accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and complimentary bottled water. Rooms open to furnished balconies or patios. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include showers with rainfall showerheads. Housekeeping is provided daily.
Recreational amenities at the hotel include an outdoor pool.
During your stay at Hotel Puerta Calakmul, you'll be close to Balamku Ruins. Enjoy features like free WiFi in public areas and free self parking, plus an outdoor pool.
  • Free WiFi
  • Free self parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge, and luggage storage
  • 11 minutes by car from Balamku Ruins and 11 minutes from Cueva de Murcielago
There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. An outdoor pool, a terrace, and a garden are also featured at Hotel Puerta Calakmul. Free self parking is available.

This 3-star Calakmul hotel is smoke free.

Hotel Puerta Calakmul has a restaurant on site.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free secured, uncovered self-parking on site

Food and drink

  • 1 restaurant
  • 1 bar

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Front desk (limited hours)
  • Luggage storage

Outdoors

  • Garden
  • Outdoor furniture
  • Pool sunloungers
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Step-free path to entrance
  • Upper floors accessible by stairs only
  • Wheelchair-accessible (may have limits)

More

  • Communal living room
  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets
  • Ceiling fan

Bathroom

  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Food and drink

  • Free bottled water

More

  • Access via exterior corridors
  • Desk
  • Guidebooks/recommendations
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Local maps
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 7:00 AM - 10:30 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 9:30 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
The front desk at this property is open daily from 7:00 AM - 10:30 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 9:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

We should mention

  • Children 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Hotel Puerta Calakmul Hotel
Hotel Puerta Calakmul Calakmul
Hotel Puerta Calakmul Hotel Calakmul

Hotel Puerta Calakmul Reviews

Reviews

6.8
Rating 10 - Excellent. 2 out of 15 reviews" "
Rating 8 - Good. 5 out of 15 reviews" "
Rating 6 - Okay. 5 out of 15 reviews" "
Rating 4 - Poor. 2 out of 15 reviews" "
Rating 2 - Terrible. 1 out of 15 reviews" "

8.6/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice jungle setting they did not take credit cards and I have to do a special payment with PayPal which charged even more money in fees, it is not worth the cost per night over $180 us Dollars per night way over priced. Nice that they have a restaurant at the place and I will give it a 3 out of 5 stars for food
Stayed 2 nights in Jul 2021

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The location is the only thing that really stands out, right at the entrance of the reserve. Staff is friendly but there not enough employees to run a property of that size. They only accept cash, which is annoying. Its expensive for the kind of service it is offering. But as there is no other option around.. it is what it is.
Stayed 9 nights in Jun 2021

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It's not only in a very hidden location, and don't accept credit cards, also, the hotel lost my reservation and I found my self homeless at 8pm in a town without mobile signal or any telephone nearby. Very upset with Expedia and the hotel to allow this kind of situations.
Stayed 2 nights in Dec 2019

6/10 Okay

ROMAIN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour d’une nuit en famille
En arrivant à l’hôtel, nous n’avions pas notre réservation. Je ne sais pas si cela est du a hôtel.com ou l’hôtelier. Mais c’est très pénible d’arriver après 5 heures de routes. L’hôtel sinon est très bien, le personnel ne parle pas très bien anglais (mais ça fait partit du charme des vacances). Pour la restauration du petit déjeuner, il faudrait juste un peu plus de rapidité.
Stayed 1 night in Aug 2021

8/10 Good

ADOLFO R

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Entrada a Calakmul
Excelente opción para ir a la zona arqueológica de Calakmul
Stayed 1 night in Jul 2021

10/10 Excellent

Ivett

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maravillosa experiencia
Vale la pena vivir la experiencia de pasar al menos una noche en la selva: el ambiente y los sonidos son una experiencia única. La cabaña que nos tocó estaba muy agradable y cómoda, la atención excelente y es la mejor opción para hospedarte si vas a Calakmul por la comodidad y la cercanía.
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
De los mejores hoteles ecológicos que me he quedado. Está enmedio de la selva, y perfectamente adecuado. Sin duda me volvería a quedar. La comida del restaurante es buena y los precios son justos. Lo único malo es que tienes que pagar en efectivo, no aceptan tarjetas.
Stayed 2 nights in Jul 2021

8/10 Good

Gerardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El único problema que tuve es que la descripción dice que hay WiFi en el cuarto pero no hay, sólo en el restaurante y es muy lento. Por otro lado, estás enmedio de la selva, no debería importar el WiFi pero lamentablemente yo sí lo necesitaba por cuestiones de trabajo.
Stayed 1 night in Jul 2021

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
A água quente para banho é restrita e tem horários pre determinados pelo hotel que não são seguidos. Você chega cansado e precisa pedir para ligar água quente e ainda esperar esquentar. O café da manhã está incluído, porem com itens limitados em quantidade: você tem que escolher entre comer fruta ou tomar suco (não oferecem ambos).
Stayed 3 nights in Jun 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un hotel de ecoturismo, son cabañas muy bien montadas entre la selva. No hay clima, sólo abanicos de techo que en nuestro caso estuvo bien pues no hacía calor. Nos gustó mucho vivir la experiencia.
Stayed 1 night in Apr 2021

8/10 Good

Ma Valeria

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Estancia en casa Calakmul
En general muy buen hotel, excelente ubicación y la comida muy rica. La limpieza al llegar muy bien pero el segundo día muy escasa. No se limpió el baño, no se barrió, ni trapeó. La tarifa a través de esta página es mucho más alta que si se reserva directo con el hotel. Además que no teníamos incluido el lunch que las personas que reservaron con el hotel (a menor precio) si lo tenían.
Stayed 2 nights in Mar 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
+ Excelente ubicación, la mas cercana si deseas conocer la zona arqueológica - Trato poco amigable, por el precio se esperaría un trato un poco mas "acogedor"
Stayed 1 night in Mar 2020

6/10 Okay

Luis, CDMX

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
+ Excelente ubicación, la mas cercana si deseas conocer la zona arqueológica - Trato poco amigable, por el precio se esperaría un trato un poco mas "acogedor"
Stayed 1 night in Mar 2020

6/10 Okay

Verified traveller

Stayed 2 nights in Feb 2020

8/10 Good

Carolina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019