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Shangri-La The Marina, Cairns

5.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Shangri-La The Marina, Cairns

Outdoor pool, open 6:00 AM to 8:00 PM, pool umbrellas, pool loungers
Point of interest
Horizon Club Suite 1 King
Point of interest
Point of interest

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Pool
  • Room service
  • Bar
  • Housekeeping
  • Parking available
  • Air conditioning

Explore the area

Map
Pierpoint Road, Cairns, QLD, 4870
  • Cairns Marlin Marina
    4 min walk
  • Cairns Esplanade
    4 min walk
  • Reef Hotel Casino
    4 min walk
  • Cairns, QLD (CNS-Cairns Intl.)
    14 min drive

Room options

View all photos for Executive Suite

Executive Suite

Executive Suite

  • 50 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for One Bedroom Suite Twin

One Bedroom Suite Twin

One Bedroom Suite Twin

  • 58 sq m
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Sea View King

Deluxe Sea View King

Deluxe Sea View King

  • 33 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Sea View Twin

Deluxe Sea View Twin

Deluxe Sea View Twin

  • 33 sq m
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Marina View Twin

Executive Marina View Twin | Property entrance

Executive Marina View Twin

  • 33 sq m
  • Marina view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Horizon Club Suite 1 King

Horizon Club Suite 1 King

Horizon Club Suite 1 King

  • 74 sq m
  • Marina view
  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Suite King

One Bedroom Suite King

One Bedroom Suite King

  • 58 sq m
  • Bay view
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Marina View King

Executive Marina View King

Executive Marina View King

  • 33 sq m
  • Marina view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Marina View Suite

Executive Marina View Suite

Executive Marina View Suite

  • 50 sq m
  • Marina view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room King

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Deluxe Room King

  • 33 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room Twin

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Deluxe Room Twin

  • 33 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Horizon Club Room 1 King

Horizon Club Room 1 King

Horizon Club Room 1 King

  • 56 sq m
  • Marina view
  • Sleeps 2
  • 1 King Bed

View all photos for Horizon Marina View Room Twin

Horizon Marina View Room Twin | Property entrance

Horizon Marina View Room Twin

  • 56 sq m
  • Marina view
  • Sleeps 2
  • 2 Twin Beds

Similar properties

Exterior

Hilton Cairns

Pool
Spa
Free WiFi
Restaurant
4.4 out of 5, Excellent, (1004)
The price is €236
for 1 night
includes taxes & fees
1 Jan - 2 Jan
Hilton Cairns

About this property

Shangri-La The Marina, Cairns

Family-friendly Cairns hotel connected to a shopping center, steps from Reef Fleet Terminal
This hotel features an outdoor pool, a restaurant, and 2 bars/lounges. WiFi in public areas is free. Additionally, a fitness center, a poolside bar, and a snack bar/deli are onsite.
Shangri-La The Marina, Cairns offers 255 accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Accommodations offer separate sitting areas. Beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 42-inch LCD televisions come with premium satellite channels and pay movies. Bathrooms include bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Shangri-La The Marina, Cairns's great location gets high marks from our customers. During your stay, you'll be connected to a shopping center, and just a quick walk from Cairns Marlin Marina. Enjoy features like free WiFi in public areas, plus 2 bars and an outdoor pool.
  • Free WiFi
  • Enjoy international cuisine and ocean views while dining at The Backyard
  • Buffet breakfast served daily for a fee
  • Valet parking and self parking available for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym
  • Guests have great things to say about the helpful staff and the breakfast
  • Steps from Reef Fleet Terminal and 4 minutes by foot from Cairns Esplanade
Shangri-La The Marina, Cairns offers its guests a children's pool, an outdoor pool, and a fitness center. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces.

A 24-hour business center, 18 meeting rooms, and limo/town car service are available. Event space at this hotel measures 4456 square feet (414 square meters) and includes a conference center. A terrace, a vending machine, and multilingual staff are also featured at the family-friendly Shangri-La The Marina, Cairns. For a fee, parking is available.

Smoking is allowed in designated areas at this Cairns hotel.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.
The Backyard - Overlooking the ocean, this bar specializes in international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English, Filipino, French, Italian, Japanese, Korean, Malay, Portuguese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Covered self parking on site (AUD 30.00 per day; includes in/out privileges)
  • Covered valet parking on site (AUD 35.00 per day; includes in/out privileges)
  • Wheelchair-accessible parking available
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: AUD 38 for adults and AUD 19.00 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 2 bars/lounges and 1 poolside bar
  • Room service available
  • Coffee/tea in a common area

Restaurants on site

  • The Backyard

Things to do

  • Children's pool
  • Fitness centre
  • Outdoor pool
  • Private picnics
  • Shopping centre
  • Shopping

Family friendly

  • Children's pool
  • Fence around the pool
  • In-room childcare (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Fridge
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (4456 square feet of space)
  • Meeting rooms - 18

Outdoors

  • Garden
  • Picnic area
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Bathroom emergency pull cord
  • Lift
  • Lift door width (centimetres): 110
  • Fixed shower seat
  • Grab bar in shower
  • Shower grab bar height (centimetres): 80
  • Grab bar near toilet
  • Toilet grab bar height (centimetres): 96
  • Height-adjustable showerhead
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • 2 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant

More

  • Designated smoking areas
  • Romance packages available

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Egyptian cotton sheets
  • Pillow menu
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • 42-inch LCD TV
  • Films for purchase
  • Premium channels
  • Satellite channels

Food and drink

  • Electric kettle
  • Free tea bags/instant coffee
  • Minibar
  • Fridge

More

  • Connecting rooms available
  • Desk
  • In-room massage
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.5 percent for credit card payments
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 100.0 per night.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AUD 38 for adults and AUD 19.00 for children
  • Covered self parking fee: AUD 30.00 per day (in/out privileges)
  • Covered valet parking fee: AUD 35.00 per day (in/out privileges)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 100.0 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.
The listed child breakfast fee applies to guests age 11 and younger.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 6:00 AM to 8:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Shangri-La Hotel Marina
Shangri-La Hotel Marina Cairns
Shangri-La Marina Cairns
Shangri-La Marina Hotel
Shangri-La Hotel, The Marina, Cairns Hotel Cairns
Shangri La Hotel The Marina
Shangri La The Marina, Cairns
Shangri-la The Marina, Cairns Hotel
Shangri-la The Marina, Cairns Cairns
Shangri-la The Marina, Cairns Hotel Cairns

Shangri-La The Marina, Cairns Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 603 out of 1002 reviews" "
Rating 8 - Good. 244 out of 1002 reviews" "
Rating 6 - Okay. 94 out of 1002 reviews" "
Rating 4 - Poor. 42 out of 1002 reviews" "
Rating 2 - Terrible. 19 out of 1002 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There for relax, enjoying warmth & facilities
Stayed 6 nights in Sep 2024

10/10 Excellent

Krystal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property, beautifully cleaned and presented
Stayed 1 night in Sep 2024

8/10 Good

Gavin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Sep 2024

6/10 Okay

Catherine

Liked: Cleanliness
Stayed 2 nights in Sep 2024

10/10 Excellent

Joanne Elizabeth

Travelled with partner
Amazing!! We had a great experience. I have food allergies and they accommodated this without any hassle. Definitely be staying there again.
Stayed 3 nights in Sep 2024

10/10 Excellent

Margaret

Stayed 1 night in Aug 2024

10/10 Excellent

Priyanka

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff who went above and beyond.
Stayed 1 night in Sep 2024

8/10 Good

Carol P

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location Staff all very good
Stayed 4 nights in Sep 2024

8/10 Good

shane

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great location. Expected more from a ‘resort’, rooms dated, need a tidy up. Uncomfortable couch and sparsely furnished, cabinet door would not shut. We had a view of a rusty door and a shade cloth area. Balcony small and a slight view of the marina if you stood in the one spot and looked sideways. Noise from other guests at all hours. Television in the room is quite old. Had to take the batteries out of the remote and shuffle them to get it to work. Pool area is nice. We ate there the first night… food was not great, didn’t eat there again. Turned a/c off in our room as it was freezing, however cold air still came through. Cleaning staff were fantastic. All in all a Bit disappointing and probably won’t stay there again.
Stayed 3 nights in Sep 2024

8/10 Good

brandon

Travelled with group
Liked: Staff & service, amenities
This Shangri La is getting old. The bed is dated squeaky and old, not as comfortable. I hope they would renovate and make it right. Location is excellent. It is near by many thìngs.
Stayed 2 nights in Sep 2024

10/10 Excellent

Peter

Stayed 2 nights in Aug 2024

10/10 Excellent

SELWYN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location great services especially the facilities around the Horizon Club room This was exceptional… especially the Happy Hour service **Only thing missing was complimentary parking🙁
Stayed 4 nights in Aug 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Kerrie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Hong, WESTFORD

Stayed 8 nights in Aug 2024

8/10 Good

Timothy

Stayed 3 nights in Aug 2024

10/10 Excellent

Randal

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2024

10/10 Excellent

Duncan, Drewvale

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic views of the Marina. Friendly staff and very clean
Stayed 5 nights in Aug 2024

10/10 Excellent

Tatiana, Lafayette

Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Stayed 1 night in Aug 2024

10/10 Excellent

Joshua

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Staff were excellent so helpful and friendly, had breakfast each morning in the restaurant which was unreal, everything was in walking distance. Definitely coming back!
Stayed 8 nights in Aug 2024

10/10 Excellent

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Excellent all round
Stayed 2 nights in Aug 2024

4/10 Poor

keith

Liked: Staff & service
Disliked: Property conditions & facilities
The Hotel is a remodeled shopping mall so I had to walk about a mile to get from the front desk to my room and half the stores on the ground floor are vacant so it looks tacky.
Stayed 2 nights in Aug 2024

6/10 Okay

Dr

Liked: Cleanliness, room comfort
Tired
Getting dated and tired Horizon club facility was good Restaurant shuts at 21.30 Room service ends at 22.00 So if you arrive late like we did it’s not good
Stayed 1 night in Aug 2024

10/10 Excellent

Katrina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful suite with the view of the marina.
Stayed 4 nights in Aug 2024

8/10 Good

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024