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Jack & Newell Holiday Apartments

4.5 star property

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Premium Apartment, 3 Bedrooms, Ocean View | Balcony
Full-sized fridge, microwave, oven, stovetop
Outdoor pool, pool loungers
70-cm flat-screen TV with digital channels, TV
Exterior detail

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Washer
  • Pool
  • Barbecue grill
  • Parking included
  • Air conditioning
  • Kitchen

Explore the area

Map
27-29 Wharf Street, Cairns, QLD, 4870
  • Cairns Zoom and Wildlife Dome
    ‪2 min walk‬
  • Reef Hotel Casino
    ‪3 min walk‬
  • Cairns Convention Centre
    ‪4 min walk‬
  • Cairns, QLD (CNS-Cairns Intl.)
    ‪8 min drive‬

Room options

View all photos for Panoramic Apartment, 3 Bedrooms, Ocean View

Balcony view

Panoramic Apartment, 3 Bedrooms, Ocean View

  • 3 bedrooms
  • Ocean view
  • Sleeps 7
  • 2 Queen Beds and 2 Twin Beds

View all photos for Premium Apartment, 3 Bedrooms, Ocean View

Premium Apartment, 3 Bedrooms, Ocean View | Balcony view

Premium Apartment, 3 Bedrooms, Ocean View

  • 3 bedrooms
  • Ocean view
  • Sleeps 7
  • 2 Queen Beds and 2 Twin Beds

View all photos for 3 Bedroom Standard Apartment

3 Bedroom Standard Apartment | View from room

3 Bedroom Standard Apartment

  • 160 sq m
  • 3 bedrooms
  • City view
  • Sleeps 7
  • 2 Queen Beds and 2 Twin Beds

View all photos for 3 Bedroom Water View Apartment

3 Bedroom Water View Apartment | Balcony

3 Bedroom Water View Apartment

  • 160 sq m
  • 3 bedrooms
  • 2 bathrooms
  • Sleeps 7
  • 2 Queen Beds and 2 Twin Beds

View all photos for Deluxe Apartment, 3 Bedrooms, Partial Sea View

Deluxe Apartment, 3 Bedrooms, Partial Sea View | Living area

Deluxe Apartment, 3 Bedrooms, Partial Sea View

  • 3 bedrooms
  • Partial sea view
  • Sleeps 7
  • 2 Queen Beds and 2 Twin Beds

View all photos for 2 Bedroom Standard Apartment

2 Bedroom Standard Apartment | View from room

2 Bedroom Standard Apartment

  • 120 sq m
  • 2 bedrooms
  • City view
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds OR 2 Queen Beds

View all photos for 2 Bedroom Water View Apartment

Balcony

2 Bedroom Water View Apartment

  • 120 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

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Front of property – evening/night

Crystalbrook Bailey

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
4.6 out of 5, Wonderful, (683)
The price is €139
for 1 room
includes taxes & fees
18 Mar - 19 Mar
Crystalbrook Bailey

About this property

Jack & Newell Holiday Apartments

Waterfront aparthotel units with kitchens and furnished balconies
This smoke-free aparthotel features an outdoor pool, tour/ticket assistance, and barbecue grills. Free WiFi in public areas and free self parking are also provided. Each apartment provides a kitchen with a refrigerator, an oven, a stovetop, and a microwave. For a bit of entertainment, a flat-screen TV comes with digital channels, and guests can also appreciate conveniences like 2 bathrooms and a washer/dryer. Weekly housekeeping is available.
Jack & Newell Holiday Apartments offers 16 air-conditioned accommodations with washers/dryers and hair dryers. Rooms open to furnished balconies or patios. Each accommodation is individually decorated. Accommodations at this 4.5-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include separate bathtubs and showers.

Guests can surf the web using the complimentary wireless Internet access. 70-cm flat-screen televisions come with digital channels. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided weekly.

Recreational amenities at the aparthotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

During your stay at Jack & Newell Holiday Apartments, you're just a quick walk from Cairns Esplanade. Enjoy features like free WiFi in public areas and free self parking, plus an outdoor pool. Built in 2004, this luxury aparthotel has 16 apartments. Enjoy your stay with amenities like free WiFi and a kitchen in each apartment.
  • Each apartment offers a kitchen, a washer/dryer, and 2 bathrooms
  • Free WiFi
  • Free self parking
  • Take a swim in the outdoor pool
  • Services include tour or ticket assistance and luggage storage
  • Just a 4-minute walk from Cairns Esplanade and 6 minutes by foot from Reef Fleet Terminal
As a guest of Jack & Newell Holiday Apartments, you'll find an outdoor pool, a terrace, and barbecue grills. WiFi is free in public spaces. The luxury Jack & Newell Holiday Apartments also features tour/ticket assistance and an elevator. Limited free parking is available on a first-come, first-served basis.

This 4.5-star Cairns aparthotel is smoke free.

Languages

English

Property amenities

Pool/Spa

  • Outdoor pool
  • Sunloungers

Internet

  • Free WiFi

Parking and transport

  • Free self-parking on site
  • Wheelchair-accessible parking available
  • Limited on-site parking
  • Height restrictions apply for on-site parking

Kitchen

  • Fridge (full size)
  • Stovetop
  • Microwave
  • Oven
  • Dishwasher
  • Electric kettle
  • Cookware/dishes/utensils

Bedrooms

  • Bed sheets provided
  • Rollaway/extra beds: AUD 40.0 per day

Bathrooms

  • Separate bath and shower
  • Towels provided
  • Hairdryer

Living spaces

  • Living room
  • Dining room

Entertainment

  • 70-cm flat-screen TV with digital service

Outdoor areas

  • Furnished balcony/patio
  • Terrace
  • Barbecue

Laundry

  • Washer/dryer

Work spaces

  • Laptop workspace

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Smoke-free property

Services and conveniences

  • Tour/ticket assistance
  • Limited housekeeping
  • Iron/ironing board
  • Luggage storage

Location highlights

  • On the waterfront
  • Near the boardwalk
  • Near the airport
  • Near a train station
  • In the shopping district
  • In the city centre

Things to do

  • Rafting nearby
  • Sailing nearby
  • Boat tours nearby
  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Ecotours nearby
  • Parasailing nearby
  • Scuba diving nearby
  • Snorkelling nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector installed (host has indicated that there is a smoke detector on the property)
  • Security system
  • Window guards

General

  • 16 rooms
  • 1 building
  • Built in 2004
  • Individually decorated

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 5 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available

Special check-in instructions

The front desk is open Monday - Friday (8 AM - 5 PM) and Saturday - Sunday (8 AM - 2 PM)
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation
Guests planning to arrive after reception hours must contact the property at least 72 hours before arrival using the information on the booking confirmation.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 40.0 per day.
  • Cribs (infant beds) are available for AUD 25.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: AUD 250.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: AUD 25.0 per day
  • Rollaway bed fee: AUD 40.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a security system and window guards
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property's front desk is open during the following times:
  • Monday - Friday: 8 AM - 5 PM
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests arriving after 5:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Jack & Newell Cairns Luxury Apartments
Jack & Newell Luxury Apartments
Jack Newell Apartments
Jack Newell Cairns Luxury
Jack Newell Luxury
Jack Newell Luxury Apartments Cairns
Jack & Newell Apartments
Jack Newell Holiday Apartments
Jack & Newell Holiday Apartments Cairns
Jack & Newell Holiday Apartments Aparthotel
Jack & Newell Holiday Apartments Aparthotel Cairns

Jack & Newell Holiday Apartments Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 207 out of 278 reviews
Rating 8 - Good. 60 out of 278 reviews
Rating 6 - Okay. 9 out of 278 reviews
Rating 4 - Poor. 1 out of 278 reviews
Rating 2 - Terrible. 1 out of 278 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

KARLEEN

Travelled with family
Liked: Room comfort
Stayed 6 nights in May 2024

10/10 Excellent

ray

Liked: Cleanliness, property conditions & facilities
Enjoyed our stay
Stayed 3 nights in May 2024

10/10 Excellent

Lauren

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great location and spacious apartment. Staff were welcoming and friendly
Stayed 3 nights in May 2024

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The location was ideal. The staff were very helpful and friendly. In general the property was clean and well equipped.
Stayed 3 nights in Apr 2024

10/10 Excellent

matt

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
A wonderful stay in a lovely place. Large spacious apartment & very friendly & helpful staff.
Stayed 4 nights in Mar 2024

8/10 Good

Sheryll

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property manager was great. Full of local knowledge. Friendly and helpful.
Stayed 4 nights in Mar 2024

10/10 Excellent

George

Business traveller, Travelled with group
Well Managed
Stayed 3 nights in Jan 2024

10/10 Excellent

jason

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We had a amazing stay here, the view we had was outstanding to say the least. In a good area and near everything you could need for your stay. We will definitely come back and stay in the property again when we are back in Cairns again.
Stayed 3 nights in Nov 2023

10/10 Excellent

Louise

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This property was lovely exactly as displayed in pictures right across the road from wharf.
Stayed 5 nights in Oct 2023

10/10 Excellent

Long Sheng

Liked: Cleanliness, property conditions & facilities
Very clean amd comfortable. 5 of us in a 3 bedroom apartment.
Stayed 5 nights in Sep 2023

10/10 Excellent

Katharina

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very spacious Appartement. Close to restaurants and fleet reef. Would book again.
Stayed 3 nights in Sep 2023

4/10 Poor

Alan

Travelled with family
Liked: Room comfort
P&O Cruise Views, not Sea Views.
I booked the last few days of my holiday in a sea view apartment as a way to celebrate, prior to leaving for the UK. Sadly, shortly after check-in and admiring the beautiful views, a gigantic P&O cruise docked directly outside the hotel, resulting in my 'sea views' becoming a view of seemed like a block of flats; to top it off, it stank and was noisy if we went out on the balcony. If the fact that the hotel was fronted by the cruise terminal, and that the view from my apartment was very different to what had been advertised ans sold, I would not be making an issues or this, as I simply would have booked alsewhere. This tainted what should have been ending the holiday with a 'bang'. Very disappointed.
Stayed 2 nights in Aug 2023

10/10 Excellent

Hye

Liked: Cleanliness, property conditions & facilities
Great place for family. Clean, well accomodated and good communication
Stayed 2 nights in Aug 2023

8/10 Good

Elliot, Mercer Island

Travelled with family, Travelled with partner
Liked: Cleanliness
Great location, average condition, met our needs well.
Stayed 4 nights in Aug 2023

10/10 Excellent

Emma

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property was situated in a fantastic location with great views. It was slightly off the main drag and thus a little quieter without being any real distance away. It was a well appointed apartment with all you could want, with comfortable beds
Stayed 3 nights in Jul 2023

10/10 Excellent

Helen

Stayed 3 nights in Jun 2023

10/10 Excellent

Danielle, Kaneohe

Stayed 3 nights in Jun 2023

8/10 Good

Sameer

Travelled with family, Travelled with family and small children
Liked: Cleanliness
The property is uniquely located across the Hemingway brewery and Reef Casino and the View are better than those from the the other hotels on Esplanade i.e the Riley , Hilton etc. The apartment are spacious and the parking is very convenient, My pet peeve was about the internet which was intermittent or for a day or two non existent. Property has Gym which is well equipped for me given my bias towards rowing and swimming pool is big enough but do not expect a lap pool as you see in a hotel property. The noise from hemingway on weekends may filter through until 9:30 pm after which it felt silent. All in all a great appointed property with spacious rooms and great view; if they could fix internet and other issues such as TV antennae in living room not working properly , I would have been saying excellent rather than great.
Stayed 4 nights in Jun 2023

10/10 Excellent

Charles Johannes

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property,while dated, was clean and functioned. The managers were supurb and looked after us very well. The idea place for a break
Stayed 4 nights in May 2023

8/10 Good

Marcarla

Stayed 4 nights in Feb 2023

10/10 Excellent

Dale

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place everything was first class, absolutely loved staying there.
Stayed 2 nights in Feb 2023

10/10 Excellent

Zurab

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great: rooms, beds, bathrooms, and so on. I liked everything.
Stayed 3 nights in Feb 2023

8/10 Good

john

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Property in terrific spot , some maintenance issues (replacement oven water leaks in shower, limited hot water in kitchen) needing to be addressed if demanding/expecting top dollar

10/10 Excellent

Andrew Nicholas

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very friendly staff very quiet very good pool
Stayed 3 nights in Nov 2022

6/10 Okay

Cirsty

Liked: Amenities
Stayed 2 nights in Sep 2022