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Cairns City Sheridan

3.0 star property

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Photo gallery for Cairns City Sheridan

Twin Room, Balcony
Balcony view
Suite, 1 Queen Bed, Jetted Tub
2 outdoor pools, pool loungers
2 outdoor pools, pool loungers

Reviews

6.2 out of 10

Popular amenities

  • Pool
  • Parking included
  • Air conditioning
  • Laundry
  • Free WiFi
  • Business services

Explore the area

Map
157 Sheridan Street, Cairns, QLD, 4870
  • Cairns Esplanade
    ‪6 min walk‬
  • Cairns Central Shopping Centre
    ‪10 min walk‬
  • Cairns Marlin Marina
    ‪3 min drive‬
  • Cairns, QLD (CNS-Cairns Intl.)
    ‪6 min drive‬

Room options

View all photos for Superior Apartment, 2 Bedrooms

Superior Apartment, 2 Bedrooms

Superior Apartment, 2 Bedrooms

  • 56 sq m
  • Sleeps 6
  • 1 Queen Bed and 5 Twin Beds

Twin Room

  • Sleeps 5
  • 2 Queen Beds and 1 Twin Bed

Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Budget Apartment

Budget Apartment | Living area

Budget Apartment

  • 80 sq m
  • Sleeps 5
  • 1 Queen Bed and 3 Twin Beds

View all photos for Standard Apartment, 1 Bedroom

Standard Apartment, 1 Bedroom

Standard Apartment, 1 Bedroom

  • 56 sq m
  • Sleeps 7
  • 5 Twin Beds and 1 Queen Bed

View all photos for Family Room, Balcony

Family Room, Balcony

Family Room, Balcony

  • 37 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Room, 1 Queen Bed, Balcony

Laptop workspace, iron/ironing board, free WiFi, bed sheets

Room, 1 Queen Bed, Balcony

  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Twin Room, Balcony

Twin Room, Balcony

Twin Room, Balcony

  • 28 sq m
  • Resort view
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Suite, 1 Queen Bed, Jetted Tub

Suite, 1 Queen Bed, Jetted Tub

Suite, 1 Queen Bed, Jetted Tub

  • 56 sq m
  • Sleeps 2
  • 1 Queen Bed

Double Room, 1 Queen Bed

  • 35 sq m
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Outdoor pool, pool loungers

Hotel Tropiq

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning
3.5 out of 5, Good, (345)
The price is €64
for 1 room
includes taxes & fees
26 Mar - 27 Mar
Hotel Tropiq

About this property

Cairns City Sheridan

Hotel with 2 outdoor swimming pools, a short walk to Cairns Esplanade
Along with 2 outdoor pools, this smoke-free hotel has a seasonal outdoor pool and conference space. Free WiFi in public areas and free self parking are also provided. Additionally, laundry facilities, express check-in, and express check-out are onsite. Housekeeping is available on request.
Cairns City Sheridan offers 31 air-conditioned accommodations with hair dryers and irons/ironing boards. Flat-screen televisions are featured in guestrooms.

Bathrooms include showers and complimentary toiletries. This Cairns hotel provides complimentary wireless Internet access. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

2 outdoor swimming pools are on site along with a seasonal outdoor pool.

Children under 18 years old are not allowed in the swimming pool without adult supervision.

During your stay at Cairns City Sheridan, you're just a quick walk from Cairns Esplanade. Features include free WiFi in public areas and free self parking, plus 2 outdoor pools.
  • Free WiFi
  • Free self parking
  • Take a swim in the seasonal outdoor pool
  • Amenities include a front-desk safe, conference space, and laundry facilities
  • Within a 10-minute walk of Cairns Esplanade and Cairns Central Shopping Centre
Cairns City Sheridan offers its guests 2 outdoor swimming pools and a seasonal outdoor pool. WiFi is free in public spaces. Cairns City Sheridan also features a terrace, laundry facilities, and express check-in. Self parking is free.

This Cairns hotel is smoke free.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking

Things to do

  • 2 outdoor pools

Family friendly

  • 2 outdoor pools
  • Laundry facilities

Conveniences

  • Front-desk safe

Guest services

  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Front desk (limited hours)
  • Housekeeping (on request)
  • Laundry facilities
  • Luggage storage

Business services

  • Conference space

Outdoors

  • Outdoor entertainment area
  • Outdoor furniture
  • Pool sunloungers
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Upper floors accessible by stairs only
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Heating

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • Flat-screen TV

Food and drink

  • Free tea bags/instant coffee

More

  • Iron/ironing board
  • Laptop-friendly workspace

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:30 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

The front desk is open daily from 9:00 AM - 3:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 1:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Guests arriving outside of regular check-in hours can use the exterior telephone for check-in assistance.

Access methods

Front desk (limited hours), key retrieval

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 9:00 AM - 3:00 PM.
Guests arriving after 1:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • The seasonal pool will open in January and close in December.
  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Best Western City Sheridan
Best Western City Sheridan Cairns
Best Western City Sheridan Hotel
Best Western City Sheridan Hotel Cairns
Cairns City Sheridan Hotel
Cairns City Sheridan
Cairns City Sheridan Hotel
Cairns City Sheridan Cairns
Cairns City Sheridan Hotel Cairns

Cairns City Sheridan Reviews

Reviews

6.2
Rating 10 - Excellent. 100 out of 1000 reviews
Rating 8 - Good. 293 out of 1000 reviews
Rating 6 - Okay. 304 out of 1000 reviews
Rating 4 - Poor. 173 out of 1000 reviews
Rating 2 - Terrible. 130 out of 1000 reviews

6.4/10

Cleanliness

7.0/10

Staff & service

5.8/10

Amenities

5.8/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

2/10 Terrible

Adelaide

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Terrible. Noisy, dirty, and sketchy.
Stayed 2 nights in Nov 2024

2/10 Terrible

Laura

Disliked: Cleanliness, property conditions & facilities
Little insects on the floors , cockroaches, bathroom sink was rusty , food left in fridge , clothes left in the wardrobe , no batteries in the remote and tv wasn't not working
Stayed 2 nights in Nov 2024

2/10 Terrible

Tony and Sharon

Disliked: Cleanliness, property conditions & facilities
The room was very very dirty floors in. Bed room had trash Under the bed from previous guests. Baht room had mould all over the floor the shower curtain had mould And dirt all over it The room was very unsafe as the door to the balcony was broken and could not be locked at all The fridge had leftover food from a previous guest There were cockroaches running around the room I have never seen a property so dirty I my life before The ceiling fans blades were black with build up dust. I understand some motels are aging but this was just Disgraceful filthy dirty As a result I will never book another hotel or motel accommodation with wotif ever again In my opinion you have a responsibility to make sure the accommodation you are hiring out is safe and clean I did not sleep at all last night as I felt very unsafe and Wasn’t going to sleep in the bed as the bed sheets possibly had not been changed as well. I photographed all of the dirt and mould an cockroach how can I send you the pictures I am Not looking for a refund at all I just want to forget the whole experience
Stayed 1 night in Nov 2024

2/10 Terrible

Dexter

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bugs in the rooms, noisy rooms, sketchy characters hanging around the entry doors, old school keys, staff not there 24/7
Stayed 2 nights in Nov 2024

2/10 Terrible

Bry

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
came back to room after at work - my toiletries, including expensive after shave x 2 bottles, electric toothbrush, clipper and expensive bluetooth mouse has been stolen. no night time management to assist - have filed a police report. Absolute disgrace in security and loss of non recoverable valuables.
Stayed 2 nights in Nov 2024

8/10 Good

Chantal

Travelled with family
Liked: Staff & service
Convenience
Conveniently close to the CBD and a quiet complex.
Stayed 2 nights in Nov 2024

8/10 Good

Kim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is conveniently located for accessing Cairns Airport for those early morning or late evening flights.
Stayed 1 night in Nov 2024

6/10 Okay

Debbie

Stayed 1 night in Oct 2024

6/10 Okay

Ronald

Travelled with partner
Liked: Staff & service
Did not replace any towels!
Stayed 10 nights in Oct 2024

8/10 Good

Keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price, cleanliness, location, aircon
Stayed 1 night in Nov 2024

4/10 Poor

William

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
No parking, combined with 20-30 walk to local sights, limited transportation. Good pools, however unlikely to be maintained or cleaned (like rest of property. Staff consists of one person running front desk. Emily was very nice, but had NO housekeeping staff to assist. Housekeeping is terrible
Stayed 4 nights in Oct 2024

2/10 Terrible

Travis

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2024

8/10 Good

David

Business traveller
Liked: Staff & service, property conditions & facilities
For the price this property is quite OK.
Stayed 1 night in Oct 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay here again reception was welcoming an room was nice
Stayed 1 night in Oct 2024

4/10 Poor

Alexandra

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The place was very dirty and the floors were not clean. The rooms on the lower level felt unsafe as the curtain was held up by sticky tape. This was not enough to block the public from seeing inside the room as there was no fence around.
Stayed 1 night in Oct 2024

8/10 Good

Richard

Stayed 1 night in Oct 2024

2/10 Terrible

Greg

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT STAY HERE! After checking in at 7pm from a day of travel our group was looking forward to a shower before going to get some dinner. We then found that there was no soap in the room for us to use, just a few traveller size shampoos. We contacted staff and were told that there was not a single person they could get to deliver soap to our room until 9am the following morning, which didn't work for us as we had an international flight to catch early the next day. To add to this we found that the room hadn't been cleaned properly with children's toys left under the coffee table along with 12 months of dust. We found that the Kitchenette drawers were broken and came off the runners only to help hide the cockroaches in there. For the lucky few that had received soap prior to us, there was a space above the shower in between the tiles and the wall which had used soaps and empty shampoo bottles littered in it. I wish I could say that my bed was comfy but it along with the lumpy pillows were a let down too. I feel absolutely robbed of the money I spent to stay here. It is the worst accommodation I have ever stayed in even to the point that a backpackers or campsite would have been a better option for my family. Overall it was a terrible experience, do yourself a favour and stay somewhere else.
Stayed 1 night in Sep 2024

2/10 Terrible

Rachel

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
3 1/2 stars is abour 3 too many. 1. I had to hold up the shower spout with 1 hand while showering. 2. The only cutlery in the unit was a solo knife. 3. While locating our grotty unit we were greeted by drunken guests yahooing in the algae infested pool. 4. The drunken yahoos decided that around 2am would be a great time for a loud party outside our room. 5. Reception was unattended so no chance to purchase laundry powder. 6. As I walked through this unit the tiles made sticking sounds onto the bottom of my shoes. 7. Rubbish under beds and behind doors.
Stayed 1 night in Sep 2024

4/10 Poor

Chris

Stayed 1 night in Sep 2024

4/10 Poor

Courtney

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service
If you’re after cheap accommodation this is certainly it. Lumpy awful bed & pillows, sticky floor, thin curtains that lets the sun stream in, you can hear the water pipes of other apartments, dirty creepy stairwells - There was dirt and clumps of hair the whole time we were there so no cleaning happening. Reception staff weren’t friendly. You have to use the side entrance after the reception closes at 5pm. The little pool is ok. The cleaners are not friendly either and they push their spare towels etc around in Woolworths trolleys. The toilet is in an uncomfortable position jammed between the wall, shower & basin with the shower curtain sitting on your knees and you can’t move it as it’s locked in place. The parking was very tight but grateful it wasn’t on the road. Room smelt like cigarettes when we first arrived. Loud traffic noises as on main road, no power points near bed, whole tap on the bathroom sink is loose, bathroom light flickering like a disco. I could go on.
Stayed 2 nights in Sep 2024

8/10 Good

Suzanne

Stayed 1 night in Sep 2024

2/10 Terrible

Emma

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No working A/C, no working WiFI, no working free to air TV…. Mould in shower, tap broken, 1 20ml shampoo and conditioner for 4 ppl to share. No hand soap or shower gel. 1 coffee mug but no tea or coffee. Fan sounded like it was going to crash down from the ceiling. Whole place was dirty and loud. No flyscreen and what looked like blood on the curtains. Photos online clearly from 10 plus years ago. It made me feel dirty.
Stayed 1 night in Sep 2024

6/10 Okay

Charles, Nottingham

Liked: Staff & service
Stayed 2 nights in Sep 2024

2/10 Terrible

Leanne

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
ABSOLUTELY A DISGRACE..... I WOULD REMOVE THIS PROPERTY... VERY VERY DISAPPOINTING
Stayed 2 nights in Sep 2024