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Cairns City Sheridan

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Cairns City Sheridan

Twin Room, Balcony
2 outdoor pools, pool loungers
2 outdoor pools, pool loungers
Suite, 1 Queen Bed, Jetted Tub
Balcony view

Reviews

6.2 out of 10

Popular amenities

  • Pool
  • Parking included
  • Air conditioning
  • Laundry
  • Free WiFi
  • Business services

Explore the area

Map
157 Sheridan Street, Cairns, QLD, 4870
  • Cairns Private Hospital
    5 min walk
  • Cairns Esplanade
    6 min walk
  • Cairns Performing Arts Centre
    6 min walk
  • Cairns, QLD (CNS-Cairns Intl.)
    6 min drive

Room options

View all photos for Superior Apartment, 2 Bedrooms

Superior Apartment, 2 Bedrooms

Superior Apartment, 2 Bedrooms

  • 56 sq m
  • Sleeps 6
  • 1 Queen Bed and 5 Twin Beds

Twin Room

  • Sleeps 5
  • 2 Queen Beds and 1 Twin Bed

Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Budget Apartment

Budget Apartment | Living area

Budget Apartment

  • 80 sq m
  • Sleeps 5
  • 1 Queen Bed and 3 Twin Beds

View all photos for Standard Apartment, 1 Bedroom

Standard Apartment, 1 Bedroom

Standard Apartment, 1 Bedroom

  • 56 sq m
  • Sleeps 7
  • 5 Twin Beds and 1 Queen Bed

View all photos for Family Room, Balcony

Family Room, Balcony

Family Room, Balcony

  • 37 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Room, 1 Queen Bed, Balcony

Laptop workspace, iron/ironing board, free WiFi, bed sheets

Room, 1 Queen Bed, Balcony

  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Twin Room, Balcony

Twin Room, Balcony

Twin Room, Balcony

  • 28 sq m
  • Resort view
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Suite, 1 Queen Bed, Jetted Tub

Suite, 1 Queen Bed, Jetted Tub

Suite, 1 Queen Bed, Jetted Tub

  • 56 sq m
  • Sleeps 2
  • 1 Queen Bed

Double Room, 1 Queen Bed

  • 35 sq m
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Pool

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Pool
Pet-friendly
Parking included
Free WiFi
3.9 out of 5, Good, (1003)
The price is €59
for 1 room
includes taxes & fees
6 Jan - 7 Jan
Cairns Queens Court

About this property

Cairns City Sheridan

Hotel with 2 outdoor swimming pools, a short walk to Cairns Esplanade
Along with 2 outdoor pools, this smoke-free hotel has a seasonal outdoor pool and conference space. Free WiFi in public areas and free self parking are also provided. Additionally, laundry facilities, express check-in, and express check-out are onsite. Housekeeping is available on request.
Cairns City Sheridan offers 31 air-conditioned accommodations with hair dryers and irons/ironing boards. Flat-screen televisions are featured in guestrooms.

Bathrooms include showers and complimentary toiletries. This Cairns hotel provides complimentary wireless Internet access. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

2 outdoor swimming pools are on site along with a seasonal outdoor pool.

Children under 18 years old are not allowed in the swimming pool without adult supervision.

During your stay at Cairns City Sheridan, you're just a quick walk from Cairns Esplanade. Features include free WiFi in public areas and free self parking, plus 2 outdoor pools.
  • Free WiFi
  • Free self parking
  • Take a swim in the seasonal outdoor pool
  • Amenities include a front-desk safe, conference space, and laundry facilities
  • 6 minutes by foot from Cairns Esplanade and a 3-minute drive from Cairns Marlin Marina
Cairns City Sheridan offers its guests 2 outdoor swimming pools and a seasonal outdoor pool. WiFi is free in public spaces. Cairns City Sheridan also features a terrace, laundry facilities, and express check-in. Self parking is free.

This Cairns hotel is smoke free.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking

Things to do

  • 2 outdoor pools

Family friendly

  • 2 outdoor pools
  • Laundry facilities

Conveniences

  • Front-desk safe

Guest services

  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Front desk (limited hours)
  • Housekeeping (on request)
  • Laundry facilities
  • Luggage storage

Business services

  • Conference space

Outdoors

  • Outdoor entertainment area
  • Outdoor furniture
  • Pool sunloungers
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Upper floors accessible by stairs only
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Heating

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • Flat-screen TV

Food and drink

  • Free tea bags/instant coffee

More

  • Iron/ironing board
  • Laptop-friendly workspace

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:30 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

The front desk is open daily from 9:00 AM - 3:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 1:00 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
Guests arriving outside of regular check-in hours can use the exterior telephone for check-in assistance.

Access methods

Front desk (limited hours), key retrieval

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 9:00 AM - 3:00 PM.
Guests arriving after 1:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

We should mention

  • The seasonal pool will open in January and close in December.
  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Best Western City Sheridan
Best Western City Sheridan Cairns
Best Western City Sheridan Hotel
Best Western City Sheridan Hotel Cairns
Cairns City Sheridan Hotel
Cairns City Sheridan
Cairns City Sheridan Hotel
Cairns City Sheridan Cairns
Cairns City Sheridan Hotel Cairns

Cairns City Sheridan Reviews

Reviews

6.2
Rating 10 - Excellent. 100 out of 1000 reviews" "
Rating 8 - Good. 294 out of 1000 reviews" "
Rating 6 - Okay. 302 out of 1000 reviews" "
Rating 4 - Poor. 176 out of 1000 reviews" "
Rating 2 - Terrible. 128 out of 1000 reviews" "

6.4/10

Cleanliness

7.0/10

Staff & service

5.6/10

Amenities

5.8/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

8/10 Good

Suzanne

Stayed 1 night in Sep 2024

2/10 Terrible

Emma

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No working A/C, no working WiFI, no working free to air TV…. Mould in shower, tap broken, 1 20ml shampoo and conditioner for 4 ppl to share. No hand soap or shower gel. 1 coffee mug but no tea or coffee. Fan sounded like it was going to crash down from the ceiling. Whole place was dirty and loud. No flyscreen and what looked like blood on the curtains. Photos online clearly from 10 plus years ago. It made me feel dirty.
Stayed 1 night in Sep 2024

6/10 Okay

Charles, Nottingham

Liked: Staff & service
Stayed 2 nights in Sep 2024

2/10 Terrible

Leanne

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
ABSOLUTELY A DISGRACE..... I WOULD REMOVE THIS PROPERTY... VERY VERY DISAPPOINTING
Stayed 2 nights in Sep 2024

6/10 Okay

pamela

Liked: Cleanliness
Disliked: Amenities
Basic accommodation in a very convenient area to access Cairns CBD
Stayed 2 nights in Sep 2024

6/10 Okay

Helen

Travelled with family
Liked: Staff & service
This property is a little tired, and seen better days but provided value for money. Great pool. Pretty clean. Great staff
Stayed 2 nights in Sep 2024

2/10 Terrible

Narelle

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed and disgusted
Cleanliness was a big problem at this accommodation the curtains were so badly stained and even the outer curtain in yhe room wall lined with mould and the bottoom of the cutain had dirt stained all along it at least 30cm running up the curtains. There were cocktoaches and ant running all over the condiments bench coffee cups cutlery bowls and plates everytime i made a tea i was killing either ants or trying to kill the returning cockroaches. The fridge was all rusty and i took the pillow cases off and i was nearly ill they had huge stains all over them one had blood stains and one of the pillows was so old that inside the pillow the filling had all started the ball up together in big bundles. Even my dogs bed at home has better condition pillows than what i discovered at City Sheridan. Even on my balcony there were old cigarette butts that had obviously been there a while. Ever so disappointed and disgusted.
Rusty fridge
Damaged curtains
Torn curtains
Big red stain on curtains
Stayed 1 night in Sep 2024

2/10 Terrible

Fiona

Liked: Staff & service
Stayed 1 night in Sep 2024

8/10 Good

Evelyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A convenient motel to stay when you have your own transport.
Stayed 2 nights in Aug 2024

2/10 Terrible

Ryan

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No one answered the phones at all during working hours, had to be moved because no tv and blankets. Rooms very noisy. Building feels very unsafe.
Stayed 2 nights in Aug 2024

8/10 Good

Teresa

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Aug 2024

2/10 Terrible

Abhilash reddy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We didn’t even stay in the property beacuse they didn’t provide any keys of the room and no one picked up the call and they didn’t even refund our money. Worst property i have ever seen, please remove this property from your list.
Stayed 1 night in Aug 2024

10/10 Excellent

Natasha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2 pools, easy to find, close to the city
Stayed 1 night in Aug 2024

6/10 Okay

Julie

Travelled with partner
Disliked: Property conditions & facilities
Equipment not working like hot tub remote on tv bath plug ruined Staff member on desk was nice
Stayed 1 night in Aug 2024

4/10 Poor

Rhys

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Anthony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Little Motel in The Middle of Cairns
It was an emergency booking owing to my flight from Papua New Guinea being delayed by many hours, thus had to make a last-minute booking for accommodation, while still in PNG and opted for Cairns City Sheridan Motel. When I arrived at the motel after 11:00pm, the key to the room had been left in a night safe but unfortunately, it was the wrong key, and I couldn't enter the room. So, I called the manager who was not onsite at the hotel but some distance away... No problem - she immediately set off back to the hotel to give me the correct key for the booked room. She was very apologetic and most helpful so, the frustration I was feeling about the blunder was quickly alleviated by her prompt and professional action, which ultimately made my brief stay that Friday evening a very pleasant one. The room had everything - more than I expected in terms of facilities. It was also a very clean & tidy, spacious room which also had a cute little balcony, complete with outdoor table and chairs.
Stayed 1 night in Aug 2024

6/10 Okay

Isaac

Disliked: Cleanliness, staff & service
Cigarette butts in pot plants, smelled like an ashtray
Stayed 3 nights in Aug 2024

2/10 Terrible

Rhonda

Disliked: Cleanliness, property conditions & facilities
Our bed sheets had stains on them. There was little black insects everywhere. Someone broke into our room while we where inside. Its not recommend all especially the price as well.
Stayed 1 night in Aug 2024

2/10 Terrible

George

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel we have ever stayed in
This was the worst hotel we have ever stayed in. It was very poorly maintained and looked quite tired and worn, the chain lock was missing from the door, shower had mould, bathroom sink tap was stiff to use, bed sheets were crumpled like they had been left in a basket or maybe not been washed since the last guest, the pillows did not smell fresh at all, the floor was slimy. We kept shoes on at all times, and wore footwear to shower. We had booked for 2 nights, due to exhaustion we stayed the first night but left first thing the next morning. When checking out, the lady at reception seemed to think we had picked up the wrong room key from the safe box at check in but didn’t elaborate or seem interested and asked no questions as to why we would leave our booking early. Would never recommend this hotel to anyone. We wanted a refund as we were misled by this site in regards to information and photos about this hotel but the hotels.com app doesn’t give refunds for cancellations after check-in.
Stayed 2 nights in Jul 2024

10/10 Excellent

Cherie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

2/10 Terrible

Debbie

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was unable to stay at the property due to the conditions of the room. I emailed them afterwards with photos of the dirt, mold and cockroaches and have requested a refund as I had to rebook another place that evening. I have not received a response to repeated emails.
Stayed 2 nights in Jun 2024

4/10 Poor

Lyn

Liked: Staff & service
Disliked: Cleanliness
floor was slippery
Stayed 1 night in Jul 2024

6/10 Okay

fiona

Liked: Cleanliness
The room was clean and comfortable and the hotel only a short walk from Cairns CBD, so very convenient. The TV in my room was not working. I reported this but no action was taken to remedy. It was noisy at night with doors slamming and rowdy young guys in the early hours of the morning.
Stayed 5 nights in Jul 2024

2/10 Terrible

Jason

Liked: Staff & service
Disliked: Cleanliness
There was a terrible smell and the 1st 2 mornings i woke with the worse headaches i had ever had. The 3rd night i slept with the door wide open. This is a disgrace of a hotel. The floors were grubby the lights would flick on and off. Only nice part was the women on reception
Stayed 3 nights in Jul 2024

6/10 Okay

Scott

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2024