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Crystalbrook Bailey

5.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Crystalbrook Bailey

Front of property – evening/night
Outdoor pool
Lobby sitting area
In-room safe, desk, blackout curtains, soundproofing
Urban Master | View from room

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Bar
  • Gym
  • Room service

Explore the area

Map
163 Abbott Street, Cairns, QLD, 4870
  • Cairns Esplanade
    ‪2 min walk‬
  • Cairns Night Markets
    ‪2 min walk‬
  • Cairns Aquarium
    ‪3 min walk‬
  • Cairns, QLD (CNS-Cairns Intl.)
    ‪10 min drive‬

Room options

View all photos for Urban King

View from room

Urban King

9.2 out of 10
Wonderful
(72 reviews)
  • 25 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Two Bedroom Residence

In-room safe, desk, blackout curtains, soundproofing

Two Bedroom Residence

9.0 out of 10
Wonderful
(9 reviews)
  • 70 sq m
  • City view
  • Sleeps 5
  • 1 Queen Bed, 2 Twin Beds and 1 Double Sofa Bed

View all photos for Urban Twin

In-room safe, desk, blackout curtains, soundproofing

Urban Twin

10.0 out of 10
Exceptional
(4 reviews)
  • 25 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Urban Queen

In-room safe, desk, blackout curtains, soundproofing

Urban Queen

8.4 out of 10
Very good
(6 reviews)
  • 25 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Urban

In-room safe, desk, blackout curtains, soundproofing

Family Urban

9.0 out of 10
Wonderful
(2 reviews)
  • 50 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Urban Master

Urban Master

Urban Master

9.4 out of 10
Exceptional
(9 reviews)
  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for One Bedroom Residence

In-room safe, desk, blackout curtains, soundproofing

One Bedroom Residence

9.4 out of 10
Exceptional
(8 reviews)
  • 50 sq m
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Three Bedroom Residence

In-room safe, desk, blackout curtains, soundproofing

Three Bedroom Residence

  • 95 sq m
  • City view
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed, 2 Twin Beds and 1 Double Sofa Bed

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Exterior

Crystalbrook Flynn

Pool
Spa
Free WiFi
Restaurant
4.6 out of 5, Wonderful, (740)
The price is €155
for 1 room
includes taxes & fees
1 Feb - 2 Feb
Crystalbrook Flynn

About this property

Crystalbrook Bailey

Luxury Cairns hotel in Cairns Central Business District with 3 restaurants
Along with 3 restaurants, this smoke-free hotel has an outdoor pool and 3 bars/lounges. WiFi in public areas is free. Additionally, a 24-hour fitness center, self parking, and free use of bicycles are onsite.
Crystalbrook Bailey offers 217 air-conditioned accommodations with espresso makers and safes. Flat-screen televisions come with digital channels, first-run movies, and Netflix. Bathrooms include showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards.

Recreational amenities at the hotel include an outdoor pool, a 24-hour fitness center, and complimentary bicycles.

Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Our customers tell us they can't get enough of the helpful staff at Crystalbrook Bailey. During your stay, you're just a quick walk from Cairns Esplanade. Enjoy features like free WiFi in public areas, plus 3 restaurants and 3 bars.
  • Free WiFi
  • Grab something to eat at one of the 3 restaurants, or stop for a drink at one of the 3 bars/lounges
  • Self parking available for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a 24-hour gym and complimentary bicycles
  • Guests have great things to say about the helpful staff and the overall condition of the property
  • Steps from Cairns Esplanade and Cairns Night Markets
Crystalbrook Bailey offers its guests an outdoor pool, a 24-hour fitness center, and complimentary bicycles. There are 3 restaurants on site. You can unwind with a drink at one of the 3 bars/lounges. WiFi is free in public spaces.

The luxury Crystalbrook Bailey also features tour/ticket assistance, a garden, and concierge services. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 5-star Cairns hotel is smoke free.

CC's Bar & Grill - This steakhouse serves breakfast and dinner. Guests can enjoy drinks at the bar.
Arte - This wine bar serves dinner only. Open select days.
Pachamama - This poolside cocktail bar serves dinner only. Open daily.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (AUD 12 per day)
  • Limited on-site parking
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking

Food and drink

  • 3 restaurants
  • 3 bars/lounges
  • Room service available

Restaurants on site

  • CC's Bar & Grill
  • Arte
  • Pachamama

Things to do

  • 24-hour fitness centre
  • Bike parking
  • Free bike hire
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Dry-cleaning service
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance

Outdoors

  • Garden

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Lift
  • Handrails in stairwells
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • At least 80% of food locally sourced
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local artist showcase
  • Locally owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drinks bottles
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Dressing gowns
  • Eco-friendly toiletries
  • Hairdryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • Digital channels
  • First-run films
  • Flat-screen TV
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free tea bags/instant coffee

More

  • Bulk dispenser for toiletries
  • Desk
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Free newspapers
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofing
  • Water-efficient showers only
  • Water-efficient toilets only

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1 percent for credit card payments
Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 75 per day

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: AUD 12 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 1 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property uses eco-friendly cleaning products
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

We should mention

  • Pool access available from 6:00 AM to 9:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Crystalbrook Bailey Hotel
Crystalbrook Bailey Cairns
Crystalbrook Bailey Hotel Cairns
Bailey a Crystalbrook Collection Hotel
Bailey a Crystalbrook Collection Hotel Residence

Crystalbrook Bailey Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 453 out of 657 reviews" "
Rating 8 - Good. 142 out of 657 reviews" "
Rating 6 - Okay. 36 out of 657 reviews" "
Rating 4 - Poor. 20 out of 657 reviews" "
Rating 2 - Terrible. 6 out of 657 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Caroline

Travelled with group
Liked: Cleanliness, amenities
Very clean well presented great view. The room had great amenities
Stayed 1 night in Oct 2024

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Great place. Excellent location. Would stay again.
Stayed 1 night in Oct 2024

8/10 Good

Nicole

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The water temperature was luke warm for the first 2 nights we stayed. I had surgery and was unwell so did not want anyone in my room. I did mention this on check out. I wasnt very happy having cold showers, especially after surgery
Stayed 3 nights in Oct 2024

10/10 Excellent

Frank

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and convenient.
Stayed 3 nights in Oct 2024

6/10 Okay

Sarah

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Uncomfortably small
Positively it is new, modern and clean. However the room was uncomfortably small - if it was the 25sqm advertised I am the queen of England! As per pictures you could not walk around the bed and if you had any luggage larger than a carry on it would not have had a place to be opened except the bed. I was a solo traveller and was uncomfortably small for one - would have been horrible for 2. As such i will not stay there again. Disappointing as Crystalbrooks generally pretty good
Stayed 2 nights in Oct 2024

8/10 Good

Wade

Liked: Cleanliness
Room had a musty smell .
Stayed 1 night in Jul 2024

10/10 Excellent

ALAN JAMES

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

8/10 Good

Edward Brett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Oct 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think this property is modern, comfortable and central to most amenities. My negative comments are: 1. I think the shower not well designed, the glass panel is too short and the soap holder recess in on the wrong end of the shower recess. 2. The chairs are very uncomfortable to sit on.
Stayed 4 nights in Sep 2024

10/10 Excellent

Vanessa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience! Inclusive bicycles nice addition to use. Would recommend and stay again
Stayed 3 nights in Sep 2024

10/10 Excellent

Marcie

Stayed 1 night in Sep 2024

10/10 Excellent

Omar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic property close to everything, super clean with the nicest staff! Highly recommend it!
Stayed 1 night in Sep 2024

10/10 Excellent

Lyn

Liked: Staff & service, property conditions & facilities
.
Stayed 1 night in Sep 2024

10/10 Excellent

Jacqui

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clever design, thoughtful amenities and good food options within the hotel. My go to chain in Cairns.
Stayed 1 night in Sep 2024

8/10 Good

Justine

Stayed 4 nights in Jun 2024

10/10 Excellent

Lisa Clayton, Raleigh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

Blair

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 3 nights in Sep 2024

8/10 Good

Ben

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Overall we enjoyed our stay here. However there were some disappointing things which affected our stay: - poor attention to detail in the room cleaning with dust and dirty marks on many surfaces. - the shower design is poor sending water across the bathroom each time you shower. - no power points next to the bed and only USB A charging points, meaning if you need the more modern USB C to charge your phone overnight, you can’t plug it in next to you, even using your own charger. - the cafe next to the pool only operating from mid afternoon, when the pool area is in shade. All the action around the pool was before 3pm when the pool had sun on it. Also had a bad experience with the ground floor restaurant. After being in need of a morning coffee and seeing that it was going to close at 10.30am, rushed downstairs to be there at 10.25am to grab a coffee, only to find the staff had decided to close up the coffee windows early and we’re in the process of cleaning the coffee machine.
Stayed 2 nights in Sep 2024

10/10 Excellent

Liriola

Stayed 3 nights in Sep 2024

6/10 Okay

Natasha

Stayed 1 night in Sep 2024

10/10 Excellent

Joemol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay and our demands for an early check-in and luggage storage until our flight time after check out was accommodated gracefully. Lively staff at the front as well as the cleaning staff who always greeted with a warm smile.
Stayed 3 nights in Sep 2024

10/10 Excellent

Summer

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Jo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, comfortable place, easy walk to esplanade.
Stayed 1 night in Sep 2024

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Hayley

Liked: Cleanliness, staff & service, property conditions & facilities
Great location easy check in.
Stayed 1 night in Aug 2024