2/10 Terrible
Michael D.
1 Jan 2024
Disliked: Cleanliness
Unclean and Unresponsive
It was clear the residence had not been occupied in a while. There was no cleaning or inspection prior to our arrival. We arrived to a dirty house with ants everywhere. They were on every surface and the floor. They were live ants crawling everywhere and tons of dead ants all over the floors and windowsills. The towels and sheets had to be washed when we arrived due to the dead ants all over.
The property managers were completely unresponsive. We were told every day of our 4 day trip that the local management had been contacted and that something would be done, but nothing was ever done. We never heard from the local management. We had to personally purchase cleaning supplies, scrub down every surface, and clean the floors. We set traps but they kept coming back and getting into our food.
There were not enough towels provided to us for the number of people we had reserved the house for. Many of the light bulbs and light fixtures did not work. There weren’t lids on two of the outdoor trash cans, so there was two feet of standing water mixed with trash in the cans when we arrived. The hot tub had not been cared for and was filled with sand and grime. The cover for the hot tub was dry-rotted and disintegrating.
The house itself was in a great location. The house had good amenities and games. The house would have served us well had it been cleaned and the property managers been responsive. It is clear this house was not well-maintained, nor did they care about the guests.
Michael D.
Stayed 4 nights in Dec 2023