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Ernes Hotel Bayu Mutiara

2.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Ernes Hotel Bayu Mutiara

Exterior
Family Room | Room amenity
Deluxe Family Room
Coffee and/or coffee maker
Reception

Reviews

7.0 out of 10

Good

Popular amenities

  • Housekeeping
  • Air conditioning
  • Laundry
  • 24/7 front desk
  • Free WiFi

Explore the area

Map
No. 22A Jalan Bayu Mutiara 1, Taman Bayu Mutiara, Bukit Mertajam, Penang, 14000
  • KPJ Penang Specialist Hospital
    5 min drive
  • Pub here your Privilege club
    1 min walk
  • Penang Sentral
    16 min drive
  • Penang (PEN-Penang Intl.)
    32 min drive

Room options

View all photos for Deluxe King Room

Minibar, in-room safe, blackout curtains, iron/ironing board

Deluxe King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Twin Room

Minibar, in-room safe, blackout curtains, iron/ironing board

Standard Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Twin Room

Minibar, in-room safe, blackout curtains, iron/ironing board

Deluxe Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Queen Room

Minibar, in-room safe, blackout curtains, iron/ironing board

Standard Queen Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe King Room

Minibar, in-room safe, blackout curtains, iron/ironing board

Deluxe King Room

  • City view
  • Sleeps 2
  • 1 King Bed

Standard Queen Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Family Room

Minibar, in-room safe, blackout curtains, iron/ironing board

Deluxe Family Room

  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Family Room

Minibar, in-room safe, blackout curtains, iron/ironing board

Family Room

  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

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About this property

Ernes Hotel Bayu Mutiara

Hotel in Bukit Mertajam with a 24-hour front desk
Along with concierge services, this smoke-free hotel has laundry facilities and a 24-hour front desk. WiFi in public areas is free. Other amenities include a vending machine.
Ernes Hotel Bayu Mutiara offers 26 air-conditioned accommodations with minibars and safes. Flat-screen televisions are featured in guestrooms.

Bathrooms include showers, slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.

During your stay at Ernes Hotel Bayu Mutiara, you'll be close to KPJ Penang Specialist Hospital. Features include free WiFi in public areas, plus concierge services and laundry facilities.
  • Free WiFi
  • Services include a concierge and luggage storage
  • 5 minutes by car from KPJ Penang Specialist Hospital and 7 minutes from St. Anne's Church
As a guest of Ernes Hotel Bayu Mutiara, you'll find a vending machine, concierge services, and laundry facilities. WiFi is free in public spaces.

This Bukit Mertajam hotel is smoke free.

Languages

English, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • On-site parking available only on request

Family friendly

  • Laundry facilities

Conveniences

  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • Flat-screen TV

Food and drink

  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Slippers

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Minimum check-in age: 12

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Ernes Hotel Bayu Mutiara

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MYR 53.0 per night.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MYR 100.00 per stay
  • A tax is imposed by the city: MYR 2.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: MYR 53.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards
Front desk staff will greet guests on arrival.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

E-Red Hotel Bayu Mutiara Bukit Mertajam
E-Red Hotel Bayu Mutiara
E-Red Bayu Mutiara Bukit Mertajam
E-Red Bayu Mutiara
E Red Hotel Bayu Mutiara
Ernes Hotel Bayu Mutiara Hotel
Ernes Hotel Bayu Mutiara Bukit Mertajam
Ernes Hotel Bayu Mutiara Hotel Bukit Mertajam

Ernes Hotel Bayu Mutiara Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 7 out of 40 reviews" "
Rating 8 - Good. 17 out of 40 reviews" "
Rating 6 - Okay. 6 out of 40 reviews" "
Rating 4 - Poor. 6 out of 40 reviews" "
Rating 2 - Terrible. 4 out of 40 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

4/10 Poor

Yih Peng

Business traveller
Liked: Cleanliness
Disliked: Amenities
Properties is fine but in-room facilities like water heater, tv channels are limited or none.
Stayed 1 night in Aug 2022

6/10 Okay

Chung hou

Stayed 1 night in Apr 2022

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities
smelly room
Stayed 1 night in Nov 2020

8/10 Good

Juliana

Liked: Staff & service
The fridge is not working, the bathroom not well maintain, the room size is very small
Stayed 2 nights in Sep 2020

6/10 Okay

Kenjo

Liked: Staff & service
Stayed 1 night in Jun 2020

8/10 Good

KIM TENG

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2020

2/10 Terrible

Wai Seng

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad experience !!!!
Environment bad. The pub beside hotel was making noise until 4am. Can't sleep well Won't come back again !!!
Stayed 1 night in Feb 2020

8/10 Good

RAJA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located strategically in front of Icon City. Got plenty places to chill such as Starbucks, The Alley & many more. Also got mamak nearby the hotel. Huge parking spaces.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
easy communicate. all the staff are friendly
Stayed 1 night in Jan 2020

4/10 Poor

Chin Hooi

Travelled with group
Disliked: Property conditions & facilities, room comfort
Tiny room
I use to stay with E Red when I travel to mainland Penang but this one is a little disappointed. I paid more money but ended up getting myself a tiny room, imagine my bed and the TV is only a arm length distance and it wasn't good enough when I compare to the other E Red hotel in Bandar Perda and Seberang Jaya. Won't be booking this hotel again ...
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy to communicate.
Stayed 4 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They staf at counter (two man a malay and indian i gues) reception serve the good service
Stayed 1 night in Nov 2019

6/10 Okay

Alex, Kuala Lumpur

Business traveller
Disliked: Staff & service
4.5/10 Bad front desk operator as they never picked up the call from room. Only good thing is the cheap room price and the rest are just normal.
Stayed 3 nights in Sep 2019

4/10 Poor

Sam

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Toilet smelly, no phone signal, WiFi poor
Stayed 2 nights in Sep 2019

10/10 Excellent

Shafiq, Selangor

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
value for money, cozy place, modern room design. Very recommended!
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is fine for the price i pay. At least everything is working in the room. I'm happy for this trip.
Stayed 1 night in Jun 2019

8/10 Good

Lye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Just alright for business travel.
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

6/10 Okay

Verified traveller

There is a karaoke next to the hotel, so it is quite noisy at nite till they close shop. So you can only start your sleep after they closed.
Stayed 1 night in Apr 2018

8/10 Good

Gordon Ho

Liked: Staff & service, property conditions & facilities
the bed
overall is ok. just the bed abit hard. since most of my time I just stayed for 1 night so is ok for me.
Stayed 1 night in Feb 2018

2/10 Terrible

Kok Zhen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad
I booked my family room with 1king and 2 single, the hotel never informs me that the room booked by me is not available until a day before I check-in. The manager promise will replace a better room but when I was there the room provide for me is the room which under maintenance. The water heater is not function, the toilet bowl cover is broken this is one thing, after complaint, the manager decides to refund me with RM4! I bring my family total 3adults and 2 kids with the time 4pm+, where do I find a better room to fit it? I really angry with the arrangement by the so call"manager"
Stayed 1 night in Dec 2017