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Holiday Inn Bucaramanga Cacique by IHG

3.5 star property

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Photo gallery for Holiday Inn Bucaramanga Cacique by IHG

Outdoor pool
Premium bedding, down duvets, minibar, in-room safe
2 bars/lounges, rooftop bar
Suite, 1 King Bed, Non Smoking | Living room
Exterior

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Spa
  • Parking included
  • Gym

Explore the area

Map
Transversal Oriental Con Calle 93, Bucaramanga, Santander, 68001
  • Cacique Shopping Mall
    ‪1 min walk‬
  • La Flora Ecological Park
    ‪17 min walk‬
  • University of Santander
    ‪3 min drive‬
  • Bucaramanga (BGA-Palonegro Intl.)
    ‪34 min drive‬

Room options

View all photos for Premium Room

Premium bedding, down duvets, minibar, in-room safe

Premium Room

  • 30 sq m
  • City view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed (High Floor)

Premium bedding, down duvets, minibar, in-room safe

Standard Room, 1 King Bed (High Floor)

  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Premium bedding, down duvets, minibar, in-room safe

Standard Room

  • Sleeps 2
  • 1 Twin Bed

View all photos for Suite, 1 Bedroom (Walk-In Shower)

Suite, 1 Bedroom (Walk-In Shower)

Suite, 1 Bedroom (Walk-In Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible

Standard Room, 1 Queen Bed, Accessible

Standard Room, 1 Queen Bed, Accessible

  • 41 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

Premium bedding, down duvets, minibar, in-room safe

Standard Room, 1 King Bed

  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds (High Floor)

Premium bedding, down duvets, minibar, in-room safe

Standard Room, 2 Double Beds (High Floor)

  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

  • City view
  • Sleeps 2
  • 1 King Bed

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About this property

Holiday Inn Bucaramanga Cacique by IHG

Family-friendly hotel connected to a shopping center in Sotomayor with 2 restaurants
2 restaurants, a full-service spa, and an outdoor pool are available at this hotel. Free WiFi in public areas and free valet parking are also provided. Other amenities include 2 bars/lounges, a 24-hour health club, and a poolside bar.
Holiday Inn Bucaramanga Cacique by IHG offers 190 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Beds feature down comforters and premium bedding. A pillow menu is available. Televisions come with premium cable channels and pay movies. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour health club and a steam room.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Sol & Vida. Services include massages. The spa is open daily.
Our customers tell us they can't get enough of the helpful staff at Holiday Inn Bucaramanga Cacique by IHG. During your stay, you'll be connected to a shopping center, and just a quick walk from Cacique Shopping Mall. Enjoy features like free WiFi in public areas and free valet parking, plus 2 restaurants.
  • Free WiFi and wired Internet
  • Free valet parking and self parking
  • Enjoy international cuisine at 1622 Restaurant, one of the property's 2 restaurants and 2 bars/lounges
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Treat yourself to massages at Sol & Vida
  • Services include babysitting, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a 24-hour gym, a steam room, and a playground
  • Steps from Cacique Shopping Mall and a 3-minute drive from La Flora Ecological Park
  • Airport shuttle service available for a fee
Holiday Inn Bucaramanga Cacique by IHG offers its guests a full-service spa, an outdoor pool, and a 24-hour health club. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a 24-hour business center and meeting rooms. Event space at this hotel measures 4176 square feet (388 square meters) and includes a conference center. A children's pool, a steam room, and spa services are also featured at the family-friendly Holiday Inn Bucaramanga Cacique by IHG. An airport shuttle (available 24 hours) is available for a fee. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 3.5-star Bucaramanga hotel.

For a fee, guests can enjoy cooked-to-order breakfast daily from 6 AM to 10:00 AM.
1622 Restaurant - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Bucayba GastroBar - This poolside rooftop bar specializes in international cuisine and serves dinner only. Open daily.
Piatti dal Cielo - This fine-dining restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.
24-hour room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available
  • Free off-site parking
  • 24-hour return airport shuttle (surcharge)

Food and drink

  • Cooked-to-order breakfast available for a fee daily 6 AM–10:00 AM: COP 34000 for adults and COP 20800 for children
  • 2 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges and 1 poolside bar
  • 24-hour room service
  • Coffee/tea in a common area

Restaurants on site

  • 1622 Restaurant
  • Bucayba GastroBar
  • Piatti dal Cielo

Things to do

  • 24-hour health club
  • Children's pool
  • Full-service spa
  • Outdoor pool
  • Playground
  • Shopping
  • Steam room

Family friendly

  • Art supplies
  • Babysitting (surcharge)
  • Children's pool
  • Children's toys
  • Free cots/infant beds
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Reception hall
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (4176 square feet of space)
  • Meeting rooms

Outdoors

  • Terrace

Spa

  • Massages
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Lift
  • Handrails in stairwells
  • Visual alarms in hallways
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible (may have limits)
  • Wheelchairs available on site

More

  • Communal living room
  • Designated smoking areas (fines apply)
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Down duvet
  • Free cots/infant beds
  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • TV channels
  • Films for purchase
  • Premium channels
  • TV

Food and drink

  • Coffee/tea maker
  • Mini fridge
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Free newspapers
  • Guidebooks/recommendations
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop-friendly workspace
  • Local maps
  • Restaurant dining guide
  • Safe
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 4:00 AM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 1 PM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Holiday Inn Bucaramanga Cacique by IHG

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately COP 34000 for adults and COP 20800 for children
  • Airport shuttle fee: COP 40000 per vehicle (one-way, maximum occupancy 2)
  • Airport shuttle fee per child: COP 40000 (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a security system
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Holiday Inn Bucaramanga Cacique by IHG offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.

We should mention

  • Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Columbian citizens). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Pool access available from 10:00 AM to 6:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Bucaramanga
Holiday Inn Bucaramanga Cacique
Holiday Inn Cacique
Holiday Inn Cacique Hotel
Holiday Inn Cacique Hotel Bucaramanga
Holiday Inn Bucaramanga Cacique Hotel

Holiday Inn Bucaramanga Cacique by IHG Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 588 out of 795 reviews
Rating 8 - Good. 144 out of 795 reviews
Rating 6 - Okay. 35 out of 795 reviews
Rating 4 - Poor. 15 out of 795 reviews
Rating 2 - Terrible. 13 out of 795 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Alvaro Jose Rey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the fact that the hotel shares the same building with Cacique's shopping mall: you have all services you require without venturing too far. For those who enjoy running or are traveling for business this is the place, only few meters from the athletics stadium and Bucaramanga's convention center. I would come back every time I had the chance.
Stayed 2 nights in Oct 2024

8/10 Good

Maria Teresa

Stayed 1 night in Oct 2024

10/10 Excellent

MIGUEL

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service, modern facilities, and convenient location in the Cacique shopping center. Spacious and comfortable room, stunning rooftop pool with panoramic views of the city. The hotel delivers on comfort and quality, making it an ideal choice for a short stay in Bucaramanga.
Stayed 1 night in Oct 2024

6/10 Okay

Abhinav

Stayed 2 nights in Sep 2024

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is very friendly and helpful. The rooms are extremely comfortable and excellent status
Stayed 4 nights in Sep 2024

10/10 Excellent

Henrik

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and excellent quality food.
Stayed 1 night in Sep 2024

10/10 Excellent

NELSON, Toronto

Stayed 1 night in Sep 2024

10/10 Excellent

Alberto

Travelled with family
Liked: Cleanliness, amenities
None
Stayed 3 nights in Sep 2024

10/10 Excellent

Edison

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Sep 2024

8/10 Good

johnny

Liked: Cleanliness, staff & service, property conditions & facilities
Siempre e dicho que es buen hotel. Pero ka neverita en el cuarto deben de hacer algo pues esta en un cajon y aunque tenga un poco de ventilacion no es lo suficiente pues las bebidas se mantienen tibias y no frias
Stayed 8 nights in Aug 2024

10/10 Excellent

Kenia

Liked: Cleanliness, staff & service, property conditions & facilities
Very happy with this choice
Stayed 17 nights in Aug 2024

8/10 Good

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and quality service.! Roof top bar and the restaurant were excellent with impressive views of the city.!
Stayed 5 nights in Aug 2024

10/10 Excellent

Jermira

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We received excellent service by the team, and especially would like to give Christian and Adriana from the breakfast restaurant thank you for your attention, to like me feel at home and for taking care of us.
Stayed 10 nights in Aug 2024

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People are very polite, accommodating, and helpful. The hotel is located on top of a shopping center with a wide variety of products from clothing to shoe stores, a movie theater, a casino, and food court. The hotel itself has an excellent restaurant and an expectacular bar by the poolside with an even more expectacular view of the city and mountains.
Stayed 9 nights in Jul 2024

10/10 Excellent

Everth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

8/10 Good

Julian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only problem was the smell when they were painting the parking garage expanded to the rooms during the night. They moved me to another room which solved the problem but a bit inconvenient.
Stayed 3 nights in Jul 2024

10/10 Excellent

Jimena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this location is superb! Very friendly and professional. The hotel is very clean! I highly recommend the rooftop, it has an amazing view and great drinks! The staff is amazing here. Dont miss the chance to have breakfast… fantastic!
Stayed 1 night in Jul 2024

10/10 Excellent

Vilma

Liked: Cleanliness, staff & service, property conditions & facilities
I love the hotel. Unfortunately, I was not able to reserve a suite again because they are sold out.
Stayed 3 nights in Jul 2024

8/10 Good

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The music at the bar was too folkypop, I.e. in port taste, other than awfullly loud.
Stayed 4 nights in Jul 2024

10/10 Excellent

Nidia

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exelent property staff
Stayed 6 nights in Jul 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

6/10 Okay

Roderick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I experienced issues at check-in. From my app, appeared that the room was paid, however the hotel did not have it registered. Therefore I needed to check my credit card statements, leave another open voucher... Very uncomfortable.
Stayed 3 nights in Jul 2024

4/10 Poor

Joseph

Liked: Cleanliness, amenities, property conditions & facilities
It's a good hotel with nice staff. My only complaint is for the price you pay, breakfast still isn't included. Which is unusual for Colombia. No complimentary water. Rooftop bar and pool are nice. Right next to Cacique Mall.
Stayed 1 night in Jul 2024

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience. Frank is very helpful!
Stayed 7 nights in Jun 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Best hotel in the city
Stayed 5 nights in Jun 2024