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Smartflats Premium - Palace du Grand Sablon

3.5 star property

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your current months are January, 2025 and February, 2025.
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Photo gallery for Smartflats Premium - Palace du Grand Sablon

Flat-screen TV
Exclusive Apartment, 1 Bedroom | Living room
Exclusive Apartment, 1 Bedroom | Private kitchen
Exclusive Apartment, 1 Bedroom | Living room
Exclusive Apartment, 1 Bedroom | Bathroom

Reviews

6.8 out of 10

Popular amenities

  • Kitchen
  • Free WiFi
  • Business services

Explore the area

Map
Rue de la Paille 34, Brussels, 1000
  • Place du Grand Sablon
    2 min walk
  • La Pizza è Bella
    1 min walk
  • Petit Sablon Tram Stop
    3 min walk
  • Brussels (BRU-Brussels - National)
    23 min drive

Room options

View all photos for Luxury Apartment, 2 Bedrooms

Premium bedding, iron/ironing board, free WiFi

Luxury Apartment, 2 Bedrooms

  • 100 sq m
  • 2 bedrooms
  • 2 bathrooms
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Exclusive Apartment, 1 Bedroom

Exclusive Apartment, 1 Bedroom

Exclusive Apartment, 1 Bedroom

  • 50 sq m
  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 4
  • 1 Queen Bed and 1 Queen Sofa Bed

View all photos for Deluxe Apartment, 2 Bedrooms

Premium bedding, iron/ironing board, free WiFi

Deluxe Apartment, 2 Bedrooms

  • 100 sq m
  • 2 bedrooms
  • 2 bathrooms
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Apartment, 1 Bedroom

Flat-screen TV

Deluxe Apartment, 1 Bedroom

  • 50 sq m
  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 4
  • 1 Queen Bed and 1 King Sofa Bed

View all photos for Luxury Apartment, 1 Bedroom

Flat-screen TV

Luxury Apartment, 1 Bedroom

  • 50 sq m
  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 2
  • 1 Queen Bed

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Room

Appart'City Confort Bruxelles Centre Gare du Midi

Kitchen
Pet-friendly
Free WiFi
Air conditioning
4.5 out of 5, Wonderful, (718)
The price is €89
for 1 night
includes taxes & fees
5 Jan - 6 Jan
Appart'City Confort Bruxelles Centre Gare du Midi

About this property

Entire place

You'll have the entire apartment to yourself and will only share it with other guests in your party.

Smartflats Premium - Palace du Grand Sablon

Apartment with kitchen, steps from Place du Grand Sablon
A snack bar/deli, a business center, and express check-in are available at this smoke-free apartment building. WiFi in public areas is free. Additionally, express check-out, tour/ticket assistance, and multilingual staff are onsite. Each apartment provides a kitchen with a refrigerator, an oven, a stovetop, and a microwave. For a bit of entertainment, a flat-screen TV comes with cable channels, and guests can also appreciate conveniences like a dining area and a sitting area. Housekeeping is available once per stay.
Smartflats Premium - Palace du Grand Sablon offers 5 accommodations with coffee/tea makers and hair dryers. Accommodations offer separate sitting areas. Beds feature premium bedding. Accommodations at this 3.5-star apartment have kitchens with refrigerators, stovetops, microwaves, and separate dining areas.

Guests can surf the web using the complimentary wireless Internet access. Flat-screen televisions come with cable channels. Housekeeping is offered once per stay and irons/ironing boards can be requested.

During your stay at Smartflats Premium - Palace du Grand Sablon, you're just a quick walk from La Grand Place. Enjoy features like free WiFi in public areas, plus a snack bar/deli and a business center. This comfortable apartment building has 5 apartments on 4 floors. Enjoy your stay with amenities like free WiFi and a kitchen in each apartment.
  • Each apartment offers a kitchen, a living room, and a dining area
  • Free WiFi
  • Amenities include a business center, meeting rooms, and a multilingual staff
  • Steps from Place du Grand Sablon and 3 minutes by foot from Church of Our Blessed Lady of the Sablon
There's a snack bar/deli on site. WiFi is free in public spaces. Business amenities include a business center and meeting rooms. Multilingual staff, tour/ticket assistance, and express check-in are also featured at Smartflats Premium - Palace du Grand Sablon.

This 3.5-star Brussels apartment is smoke free.

Languages

English, French, Portuguese, Spanish

Property amenities

Internet

  • Free WiFi

Kitchen

  • Fridge
  • Stovetop
  • Microwave
  • Oven
  • Dishwasher
  • Coffee/tea maker
  • Cookware/dishes/utensils

Dining

  • Snack bar/deli

Bedrooms

  • Premium bedding

Bathrooms

  • Free toiletries
  • Towels provided
  • Hairdryer

Living spaces

  • Living room
  • Dining room
  • Sitting area

Entertainment

  • Flat-screen TV with cable service

Work spaces

  • meeting rooms
  • Business centre

Comfort

  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • Lift
  • Smoke-free property

Services and conveniences

  • Tour/ticket assistance
  • Housekeeping (once per stay)
  • Multilingual staff
  • Iron/ironing board (on request)

Location highlights

  • Near a metro station
  • Near a train station
  • In the city centre
  • In the historical district

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 5 rooms
  • 4 floors
  • 1 building

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

There is no front desk at this property
Guests will receive an email 24 hours before arrival with check-in instructions and an access code; access will be through a private entrance

Access methods

Access code, private entrance

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 4.24 per room, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property does not have a front desk. Guests will receive an email 24 hours before arrival with check-in information and an access code. Guests can access their accommodation through a private entrance.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.

Property is also known as

Smartflats Premium Palace Grand Sablon Apartment Brussels
Smartflats Premium Palace Grand Sablon Apartment
Smartflats Premium Palace Grand Sablon Brussels
Smartflats Premium Palace Grand Sablon
Smartflats Palace Sablon
Smartflats Du Sablon Brussels
Smartflats Premium Palace du Grand Sablon
Smartflats Premium - Palace du Grand Sablon Brussels
Smartflats Premium - Palace du Grand Sablon Apartment
Smartflats Premium - Palace du Grand Sablon Apartment Brussels

Smartflats Premium - Palace du Grand Sablon Reviews

Reviews

6.8
Rating 10 - Excellent. 10 out of 47 reviews" "
Rating 8 - Good. 15 out of 47 reviews" "
Rating 6 - Okay. 8 out of 47 reviews" "
Rating 4 - Poor. 8 out of 47 reviews" "
Rating 2 - Terrible. 6 out of 47 reviews" "

6.8/10

Cleanliness

7.6/10

Staff & service

5.6/10

Amenities

7.0/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

2/10 Terrible

Hiranya

Disliked: Cleanliness, room comfort
Spacious place with horrible amenities.
Located in a very convenient location and a spacious apartment. Its a pitty that they don't pay attention to small but important details to make it a pleasent stay. Bathroom has a half and leaking screen which leaves it like a swimming pool deck after a bath. No changing of towels leaves you with a wet floor mats. Coffe maker is available but no coffee or cream. No AC, No TV but a TV box is available. No elevator with a pitch black staircase (you need a flash light to see wherer you are going). The list can go on and on. .No direct communication with the property. Didn't expect to find such a sloppy place in Hotels.com
Stayed 4 nights in Aug 2024

4/10 Poor

K M

Travelled with family
Disliked: Cleanliness, room comfort
Dirty and bad maintenance what a shss as mr.
Poorly maintained and dirty…. Filthy bathroom floors covered in lime scale and white sludge around shower and toilet. Mould on shower and all inside dishwasher. Curtain ripped off wall and disgusting stains (sex stains looked like all over the gold down sofa. Dark and dangerous entry without any lights for the first two floors of narrow staircase. Had to carry heavy bags up four floors up steep narrow stairs in pitch black for the first two flights. No aircon or fan and it was hot. Such a shame as the layout and area is great and if the owners had put any effort in cleaning and maintaining it would have been had been awesome. But I was very disappointed and pretty grossed out by it.
Stayed 2 nights in Aug 2024

2/10 Terrible

Beorn

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Arrived and was told the booking was cancelled
Stayed 4 nights in Aug 2024

2/10 Terrible

Chris

Business traveller, Travelled with family
Disliked: Cleanliness, room comfort
Disappointed
An absolute catastrophe. On arrival the ground floor lights did not work so had to find our way in the pitch black. Used the elevator which got stuck between floors, thereafter had to walk five floors each day. The apartment had windows and/or blinds that did not work correctly, no shower gel, a toilet seat that was not attached properly and the dishwasher did not work. Worst of all when we tried to use the dishwasher it blew the fuses and we were left without electricity for the last 24 hours (even after being told twice by support that it would be sorted). Completely ruined a visit to Belgium. Strongly advise against using this approach.
Stayed 3 nights in Jul 2024

2/10 Terrible

Manish

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Stay away from this property! I am shocked Expedia is listing such properties. We asked for one sofa bed, and the sofa in the room had such a big sag, that we couldn’t use it, the lights in the room were flickering. Also, there are no elevators in the property if you have any heavy luggage - you have to carry it on the dark spiral stairs to all 4-5 floors by yourself. The only mode of communication with them is a private chat app. When we mentioned about the problems, they asked us to send an email with the video, which no one ever replied back. When we asked again on the chat, we got the reply that problems are reported to the relevant department. After that no updates during the entire stay. This place should not be listed on any major booking portals until the owner fixes the property and guarantee a customer service.
Stayed 3 nights in Jul 2024

8/10 Good

Boris, Brooklyn

Liked: Cleanliness, amenities
Big property , but locks of maintenance. Terrible communication,
Stayed 3 nights in Apr 2024

6/10 Okay

Stuart

Liked: Cleanliness, room comfort
Booked as had kitchen facilities, however oven and microwave not functioning.
Stayed 4 nights in Feb 2024

4/10 Poor

Kathy

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Good location, however the place we stayed was in a terrible condition, lift not working the whole time we were there, we had to lug 30kg bags up and down the stairwell which had no lights, and there was no toilet seat at all, the condition is worse than a third world country
Stayed 4 nights in Dec 2023

6/10 Okay

Teni

Travelled with group
Girls Trip
It was the perfect location for the Christmas markets! However it definitely needs more maintenance the toilet seat was broken and the blinds did not roll down. We also had a random man with a hood trying to access our room at 6am which was scary especially with three young girls inside! This made me feel unsafe.
Stayed 1 night in Dec 2023

2/10 Terrible

Carla

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
there were multiple issues that they did not even attemp to fix broken toilet, no shower head, broken elevator, tv did not work etc rude when trying to talk to them and no solutions or compensation for anything smartflats is horrible
Stayed 5 nights in Nov 2023

4/10 Poor

William

Travelled with partner, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The good: spacious room in a great location with a beautiful view. The bad: Lounge for luggage drop off while we waited for check in did not exist. We drove there and nearby business said it closed down. Moldy shower, shower soap empty, cheap broken toilet seat, rusty broken trash can, stains on bedsheets, stains on couch, ELEVATOR BROKEN, stairwell had NO light to see, our "4th floor" from was actual 6 levels above the street. Dangerous and exhausting with our luggage. We expected more from this place...
Stayed 2 nights in Sep 2023

8/10 Good

Corine

Stayed 3 nights in Jul 2023

6/10 Okay

ANDRE

Travelled with family
The bed was comfortable.
Stayed 1 night in May 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, room comfort
Stayed 2 nights in May 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
For the price I paid (nearly $300/night), I expected much more. First, the good stuff: - Very nice location. That's why I booked it in the first place. - Very spacious. There's very little in the apartment but after being couped up in an Amsterdam hotel for 2 days, this was a great change. - Check-in was a breeze. We got a code and it was easy to use. Now the bad: - The apartment was obviously not cleaned well. There were bread crumbs on the dining table, crumbs on the carpet and stains on the sofa and **towels**! - Despite booking for 2 adults and 2 kids, we only got 2 sets of towels. I called them and they claimed I booked for 2 people. I have the expedia entry that says otherwise. Kids need towels too!! They told me they will call me back but they never did. - Hot water ran out only after a 5-min shower. We had to wait in turns until the water heated up to take showers. - Water pressure is uneven in many faucets. On some, water just trickles. - Summer season visitors, beware. There's no AC (see another review which points to the same problem). - I kid you not. About 1 hour after we checked in, a repair guy showed up and said he came to check on a few things. We had luggage lying around and everything. Should that not be done in between stays? He replaced a bulb, unclogged a bath drain and checked on the water heater. While I was grateful, it was a very odd experience. Overall, I would not recommend. It is places like this that make me want to stay in hotels
Stayed 3 nights in Jun 2019

4/10 Poor

sighvatur

Liked: Property conditions & facilities
Disliked: Staff & service
Not again
Apartment is just fine. However I needed an extra towel and was refused because they were fully booked. I really didn't like the communication with the company and I'd definitely not recommend this apartment. Towel did arrive, after two days of communication with staff.
Stayed 3 nights in May 2019

8/10 Good

Craig

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Great Locaion, but in need of some Maintenance
The apartment is located right on the Grand Sablon within walking distance to lots of cafes. Close to Grand Place and Brussels Centraal Station. The beds were extremely conformable. But, the apartment is starting to look a little run down and is in need of some general maintenance.
Stayed 5 nights in Apr 2019

8/10 Good

Aharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location is great, the flat is large and very modern. I'd go back.
Stayed 3 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Nice place!
Nice place!
Stayed 4 nights in Dec 2018

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location! Well equipped!
Great location! Well equipped!
Stayed 3 nights in Nov 2018

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities
The property was in a great location, and the amenities were first-rate. Overall we enjoyed staying here and it was much better than staying in a hotel. There were, however, a couple of gripes; Firstly, the apartment is looking a bit ragged around the edges and could do with a good re-fresh. The table in the bedroom has seen better days and is stained on the surface, and one of the blinds in that room did not work. In the living room, one of the stools was broken and although it was still usable you ran the risk of cutting yourself if you picked it up to move it. On the Friday morning (having arrived the afternoon before) I phoned to say that 3 of the lights were not working and when we left on Monday they had still not been repaired.
Stayed 4 nights in Nov 2018

8/10 Good

Huey-Ru

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018

10/10 Excellent

Jacob, Kuwait

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Difficult to communicate with reception to clean the room
Stayed 5 nights in Oct 2018

4/10 Poor

Verified traveller

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, room comfort
Not clean on arrival, not prepared for hot weather
Arrived for check in at 3pm, and the apartment had not been cleaned from the previous guests. We dealt with less than friendly or compassionate staff on the phone (up to 10 phone calls with multiple hang-ups), and were made to wait >1hr for the cleaning staff to arrive and clean it. They emailed after and offered a late check-out as an apology (we had a 7am train so not much use to us). The apartment is completely inappropriate for a summer visit. There is no fan or air conditioning, and it is impossible to open the windows due to 1) The bright lights from the street, 2) the loud traffic and noise from the street, and 3) the abundance of mosquito's - we were been bitten alive. We did not sleep at all for the 2 nights we were there. When we emailed the customer service team to request a fan after our first night, they were dismissive and kindly thanked us for our understanding for Belgium's unseasonably warm weather. We wrote back explaining our disappointment and discomfort, again requesting a fan or mosquito coil, but we never heard back from them. A real shame as the apartment was lovely (once cleaned), and is in an excellent location.
Stayed 2 nights in Jun 2018

10/10 Excellent

Fred, Princeton, NJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent alternatve to the hotel model
Perfect location, ideal layout for traveling family. Felt like home. I do home remodels and they spared no expense and hired truly skilled craftsman. 2 thumbs up!
Stayed 3 nights in Apr 2018