This condo has many superior features. Great location near Kenmore Square. Train stop right across the street. Top-notch bakery and multiple restaurants nearby. Unit was comfortable and very clean. However, communication with owner was poor. Several times I left phone messages for her, regarding important concerns. She never returned a call. All communications from her came through the VRBO portal, via email. I did not check my email every day, and missed a very important and disturbing email on day 3 of my 5-day stay. I was notified that I was being charged (by her, but through VRBO) $1,000 for "breaking the rules," and "having a dog in the unit." She claimed a video camera clearly showed a dog entering the unit. There was never a dog, and I never saw a video camera. This communication was very upsetting, and I tried multiple times to call and email the owner. I spent many hours on the last day of my vacation trying to resolve this situation, as I was concerned that VRBO would charge me an additional $1,000. The miscommunication continued even after I returned home, as owner lamely apologized, and tried to backtrack her actions.