4/10 Poor
Sharon
Travelled with partner
18 Aug 2024
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The owners of the property were lovely, they were very welcoming. The dining option was great; we dined in an old railway carriage, and the food was tasty and plentiful.
However, the room was in a poor state, on our way in there was a strong smell of urine. Once inside the room, the smell changed to damp, the window was wide open when we arrived but this had no effect on the smell. The bathroom was dirty, thick dust on the radiator, mould on the electric shower control box, mould on the showerhead, mould on the sealant around the bath, and dead flies in the overhead light. There had been a water leak in the bathroom as the wooden panel behind the toilet was warped and the door was water damaged. In the bedroom, there was an oil filled radiator which was absolutely filthy.The bed was a small double.The divan bed base was mouldy as was the mattress. The mattress was old, stained and topped with a mattress topper, this did nothing, the bed was uncomfortable and we did not sleep properly. Our room (no 4) is not suitable for guests, it needs the damp sorting, a new bed and a good clean. It would also have been nice to have some toiletries in the bathroom.
Sharon
Stayed 2 nights in Aug 2024
