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Astor Metropole Hotel

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Astor Metropole Hotel

In-room safe, desk, iron/ironing board, cots/infant beds
Terrace/patio
Interior
Bar (on property)
Exterior

Reviews

7.2 out of 10

Good

Popular amenities

  • Bar
  • 24/7 front desk
  • Housekeeping
  • Room service
  • Parking available
  • Pool

Explore the area

Map
193-197 Wickham Terrace, Spring Hill, QLD, 4000
  • Roma Street Parkland
    5 min walk
  • ED Cafe
    1 min walk
  • Brisbane Central Station
    4 min walk
  • Brisbane, QLD (BNE)
    15 min drive

Room options

View all photos for Hotel Twin, 2 Single Beds

In-room safe, desk, iron/ironing board, cots/infant beds

Hotel Twin, 2 Single Beds

  • 28 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Hotel Queen, Queen Bed

Hotel Queen, Queen Bed

Hotel Queen, Queen Bed

  • 28 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Studio

Deluxe Studio

Deluxe Studio

  • 28 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Twin Room

In-room safe, desk, iron/ironing board, cots/infant beds

Deluxe Twin Room

  • 28 sq m
  • Sleeps 2
  • 2 Twin Beds

Similar properties

Pool

Hilton Brisbane

Pool
Hot tub
Free WiFi
Restaurant
4.5 out of 5, Wonderful, (1002)
The price is €167
for 1 room
includes taxes & fees
3 Jan - 4 Jan
Hilton Brisbane

About this property

Astor Metropole Hotel

Hotel with a 24-hour business center, a short walk to Roma Street Parkland
Along with an outdoor pool, this hotel has a restaurant and a bar/lounge. WiFi in public areas is free. Other amenities include a 24-hour business center, a coffee shop/cafe, and self parking.
Astor Metropole Hotel offers 86 air-conditioned accommodations with safes and coffee/tea makers. Flat-screen televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.
During your stay at Astor Metropole Hotel, you're just a quick walk from Roma Street Parkland. Features include free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free WiFi and wired Internet
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant, and a bar/lounge
  • Self parking available for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Within a 10-minute walk of Roma Street Parkland and Queen Street Mall
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. You'll find a 24-hour business center on site.

WiFi and wired Internet are free in public spaces. An outdoor pool, a terrace, and a vending machine are also featured at the business-friendly Astor Metropole Hotel. Parking is available for a fee.

Smoking is allowed in designated areas at this 3.5-star Brisbane hotel.

Astor Metropole Hotel has a restaurant on site.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Self parking on site (AUD 14.90 per day)
  • Wheelchair-accessible parking available

Food and drink

  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Things to do

  • Outdoor pool

Family friendly

  • Cots/infant beds (surcharge)
  • Laundry facilities
  • Microwave
  • Outdoor pool
  • Fridge

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Reception hall
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Business services

  • 24-hour business centre

Outdoors

  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Cots/infant beds (surcharge)

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • TV channels
  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Microwave
  • Fridge

More

  • Desk
  • Iron/ironing board
  • Local maps
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: AUD 119
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Late check-out subject to availability
Late check-out fee: AUD 119
Express check-out available

Special check-in instructions

The property charges 1 percent for credit card payments
Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from December 1 2020 to December 31 2024 (dates subject to change):
  • Bar/Lounge(s)
  • Breakfast
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Cribs (infant beds) are available for AUD 25.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: AUD 14.90 per day
  • Early check-in fee: AUD 119 (subject to availability)
  • Late check-out fee: AUD 119 (subject to availability)
  • Crib (infant bed) fee: AUD 25.0 per day
  • Credit card charges are subject to a surcharge of 1 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Front desk staff will greet guests on arrival.

We should mention

  • Pool access available from 7:00 AM to 6:00 PM.
  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Astor Metropole Hotel Spring Hill
Astor Metropole Hotel
Astor Metropole Spring Hill
Astor Metropole
Astor Metropole Hotel Brisbane
Astor Metropole Brisbane
Best Western Brisbane
Astor Metropole Hotel Hotel
Astor Metropole Hotel Spring Hill
Astor Metropole Hotel Hotel Spring Hill

Astor Metropole Hotel Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 233 out of 1002 reviews" "
Rating 8 - Good. 373 out of 1002 reviews" "
Rating 6 - Okay. 220 out of 1002 reviews" "
Rating 4 - Poor. 106 out of 1002 reviews" "
Rating 2 - Terrible. 70 out of 1002 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

6.2/10

Amenities

6.8/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Travelled with group
Disliked: Amenities
The people at reception weren’t great but the other guests at the hotel were lovely and made for a very enjoyable trip.
Stayed 2 nights in Aug 2024

2/10 Terrible

Scott

Disliked: Cleanliness, staff & service, property conditions & facilities
DO NOT STAY HERE. the lift will keep you up all night
Stayed 1 night in Jul 2024

4/10 Poor

Leonora

Travelled with partner
Expectations are not met. We had to ask the staff to turn on the light of the elevator.
Stayed 1 night in Jul 2024

6/10 Okay

Sharlene

Liked: Staff & service
Stayed 1 night in Jul 2024

6/10 Okay

Connor

Stayed 1 night in Jul 2024

8/10 Good

Belle

Stayed 1 night in Jul 2024

6/10 Okay

Kaylee

Travelled with family
Liked: Cleanliness
You get what you pay for
Early check in was great. No conversation to be made at check in he was on the phone while checking us in. Hot water took ages to come through. Lino lifting out front of bathroom and after a shower it was full of water. Told reception. They said we will let management know. No apology. Customer service poor.
Stayed 1 night in Jul 2024

4/10 Poor

Scott

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

4/10 Poor

Glen

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I could handle the fact that the room is nostalgic to 1993 in almost every way - especially the smell and aesthetics - but I can't deal with concrete mattresses that have dirty sheets on them that leave rashes on my legs from mite bites. Pick your game up Astor Metropole, we won't be back
Stayed 1 night in Jul 2024

2/10 Terrible

Phil

The mould in the shower. The wall lights don’t work. The bed mattress was falling apart.
Stayed 1 night in Jun 2024

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Would have been nice 30 years ago.
Run down hotel. No plug in the spa. Air conditioner did not work.
Stayed 1 night in May 2024

8/10 Good

Tanya

Stayed 1 night in May 2024

8/10 Good

Darren

Liked: Cleanliness, staff & service, property conditions & facilities
Affordable, walking distance to CBD
Stayed 2 nights in Apr 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Not aware the facilities were closed
I booked this for my parents because of the loacation, pool and onsite restaurant however the pool and restaurant were closed. It would have been good to know when booking.
Stayed 1 night in Feb 2024

4/10 Poor

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Alexander

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old and broken
We unfortunately had a really poor experience. I was travelling solo with two young kids and a lot of luggage. First, our room key didn't work, so I had to go back to the front desk to have it reset. Then the TV was broken and didn't display the chanel (just sound and the menu guides). While we waited for maintenance we decided to try out the pool..... But it was closed because someone had dropped some glass or something in it. We went for a walk, and two hours later, the TV still hadn't been looked at. After going to reception again, the maintenance man arrived. He decided it was really broken. We were then offered smaller room with working tv. We packed everything up and went to the new room. Entering the room, I realized it only slept 2 (we were a group of 3). Then we were offered a third room. When we went to check it out it was in terrible condition. It smelled like cigarettes, had a large stain on the couch, and a burn hole in the curtain. I decided to take all our stuff back to the original room and forfeit the TV. The room wasn't in great condition, but the best of the 3. The view was spectacular. I liked the closeness to the train, however there is a very large hill to walk. Overall I was disappointed with my expense would not stay here again.
Stayed 1 night in Feb 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

jamie

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024

10/10 Excellent

Rebecca

Stayed 1 night in Feb 2024

2/10 Terrible

Leigh

Disliked: Staff & service, property conditions & facilities
I was checking out this morning. And that thing at the desk. Almost abusing the guy she was talking to…. I said on my way out no thanks for all the money I spent. Just listening to that dog on the desk yelling. She has got to go. The level of rude is amazing. I just spent 400 for two nights. Not be abused the dirty European receptionist who most probably should just kill herself if she that miserable at work. When I pay dollars . I don’t want to deal with staff entitled or whoever. Shame on your business
Stayed 2 nights in Feb 2024

2/10 Terrible

John

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
rooms are good and the building but staff are not very helpful or accomodating.
Stayed 1 night in Dec 2023

2/10 Terrible

Nomia

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room I stay in smells soo bad and had 2 kids with me .The towels were left in fridge, the toilet was still dirty.. I ask to exchange to another room and one of the staff says nothing available. It’s more like a one star hotel.
Stayed 3 nights in Dec 2023

2/10 Terrible

Trent

Disliked: Staff & service, property conditions & facilities
Aircon didn’t work, the phone didnt work to call for them to fix the aircon and the person behind the desk was rude!
Stayed 1 night in Jan 2024

2/10 Terrible

Hollie-j

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Kerry

Disliked: Cleanliness, amenities, property conditions & facilities
Misleading advertising. While it looks nice from the photos and the street - don't be deceived. This property was old, dated, TV didn't work, lift didn't work, the restaurant, bar and pool have all been closed for years.
Stayed 2 nights in Dec 2023