8/10 Good
Jennifer
Travelled with family
21 Oct 2024
Liked: Cleanliness, staff & service
Overall good- but not great
Let's start with the good. It was nice but nothing amazing~ we had the king suite which gave us a full kitchen & extra room with the living space. I figured it was older from the photos, but the rooms were updated & comfy. It was more like a nicer motel or old apartment complex than a hotel. The location is incredible & convenient. You could definitely walk to many restaurants, stores, coffee, etc. We love the city of Beverly. Close to all the best spots on the northeast coast of Mass. Any time I had an issue or a question, I just texted the number that gave me my room info & they texted back immediately with answers. I did have an issue getting a hairdryer to our room, but it was eventually resolved. The cleaning ladies were sweet & helpful even though they didn't speak English. We like the convenience of having the laundry room downstairs. Parking was never an issue either. Now, the bad. The walls are paper thin. You can hear everything above, below, on the sides, & outside. We stayed a Wed through a Tues, & the weekends were incredibly loud. We were on the first floor & could hear the people above us walking back & forth for hours. So the next morning when our toddler was up at 7:30am walking around & playing in the living room area & the people below us started hitting their ceiling/our floor, I felt their pain. But I shouldn't have to worry about normal levels of noise. Unfortunately, this was a huge issue. But the service is great & overall good place.
Jennifer
Stayed 6 nights in Oct 2024