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citizenM Boston Back Bay

4.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for citizenM Boston Back Bay

Exterior
Lobby sitting area
Exterior
Terrace/patio
Bar (on property)

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Bar
  • 24/7 front desk
  • Gym
  • Air conditioning

Explore the area

Map
408 Newbury street, Boston, MA, 02115
  • Newbury Street
    1 min walk
  • Veritas Lounge
    1 min walk
  • Hynes Convention Center Station
    1 min walk
  • Boston, MA (BOS-Logan Intl.)
    20 min drive

Room options

View all photos for Room, 1 King Bed, City View

Room, 1 King Bed, City View

Room, 1 King Bed, City View

  • 14 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed

  • 14 sq m
  • Sleeps 2
  • 1 King Bed

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Lobby sitting area

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Free WiFi
Restaurant
Air conditioning
4.4 out of 5, Excellent, (1848)
The price is €89
for 1 night
includes taxes & fees
5 Jan - 6 Jan
The Revolution Hotel

About this property

citizenM Boston Back Bay

Hotel with a 24-hour fitness center, steps from Newbury Street
Along with a restaurant, this smoke-free hotel has a 24-hour fitness center and a bar/lounge. WiFi in public areas is free. Other amenities include a coffee shop/cafe, coffee/tea in a common area, and a microwave in a common area. Housekeeping is available on request.
CitizenM Boston Back Bay offers 399 accommodations with iPads and iPod docking stations. Pillowtop beds feature premium bedding. 43-inch LED televisions come with premium digital channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, complimentary toiletries, and hair dryers.

This Boston hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks, safes, and phones. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness center.
During your stay at citizenM Boston Back Bay, you're just a quick walk from Northeastern University. You'll find features like free WiFi in public areas, plus a restaurant and a 24-hour gym.
  • Free WiFi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Enjoy international cuisine while dining at canteenM
  • Buffet breakfast served daily for a fee
  • Amenities include a multilingual staff, an elevator, and a communal living room
  • Onsite recreation includes a 24-hour gym
  • Steps from Newbury Street and 10 minutes by foot from Northeastern University
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. A 24-hour fitness center, multilingual staff, and coffee/tea in a common area are also featured at citizenM Boston Back Bay.

This 4-star Boston hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 6:00 AM to 11:00 AM.
CanteenM - This restaurant specializes in international cuisine. Guests can enjoy drinks at the bar.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • No on-site parking available

Food and drink

  • Buffet breakfast available for a fee daily 6:00 AM–11:00 AM: USD 20 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Coffee/tea in a common area

Restaurants on site

  • CanteenM

Things to do

  • 24-hour fitness centre

Family friendly

  • Fridge

Conveniences

  • Lift
  • Water dispenser

Guest services

  • 24-hour front desk
  • Housekeeping (on request)
  • Luggage storage
  • Multilingual staff

Business services

  • Coworking spaces

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Lift door width (centimetres): 125
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)

More

  • At least 80% of lighting from LEDs
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drinks bottles
  • No plastic water bottles
  • Reusable cups only
  • Shared microwave
  • Smoke-free property
  • TV in lobby
  • Vegetarian dining options
  • Water dispenser

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Heating (climate-controlled)
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Eco-friendly toiletries
  • Hairdryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 43-inch LED TV
  • Digital channels
  • iPad
  • iPod dock
  • Premium channels

Food and drink

  • Fridge

More

  • Bulk dispenser for toiletries
  • Desk
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Iron/ironing board
  • Laptop-friendly workspace
  • LED light bulbs
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers only
  • Water-efficient toilets only

Policies

Check-in

Check-in time starts at 4:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival
Guests are recommended to download the property's CitizenM mobile app before check-in

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 20 per person
  • Late check-out fee: USD 69 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a security system
Guests planning to arrive outside of normal check-in hours will receive an email with special check-in information. Front desk staff will greet guests on arrival. Guests are recommended to download the property's CitizenM mobile app before check-in.

We should mention

  • One child 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

CitizenM Boston Back Bay Hotel
CitizenM Boston Back Bay Boston
CitizenM Boston Back Bay Hotel Boston

citizenM Boston Back Bay Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 353 out of 470 reviews" "
Rating 8 - Good. 71 out of 470 reviews" "
Rating 6 - Okay. 27 out of 470 reviews" "
Rating 4 - Poor. 8 out of 470 reviews" "
Rating 2 - Terrible. 11 out of 470 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, easy check in, room with a cool vibe, comfortable bed
Stayed 2 nights in Sep 2024

10/10 Excellent

Marisa

Liked: Cleanliness, staff & service, property conditions & facilities
First time staying at a citizensM. And we loved it! Will consider this an option in the future!
Stayed 2 nights in Sep 2024

10/10 Excellent

Sarah

Stayed 3 nights in Aug 2024

10/10 Excellent

Regina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property! Can't wait to come back.
Stayed 1 night in Sep 2024

2/10 Terrible

James

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The room was small and cramped, nothing worked because the Ipad controlled all functions. I had to crawl over my wife to get in and out of bed. It was too much money to pay for the room with no amenities.
Stayed 2 nights in Sep 2024

10/10 Excellent

John, Williamsburg

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel and it felt very European. The views were amazing as well as the lobby and staff. I highly recommend this hotel and it’s within walking distance to most places although the entrance to the T was closed when I was there but amazing nonetheless!
Stayed 4 nights in Sep 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed staying at citizenM. Staff were very pleasant, and surroundings very clean. My only concern was the lights of the room being controlled by the ipad!
Stayed 5 nights in Sep 2024

10/10 Excellent

Cornelius

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Citizen M is a micro hotel and very high tech, so you know what you get if you have stayed a one before. Very clean and everyone is so helpful and nice!
Stayed 2 nights in Sep 2024

8/10 Good

David

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2024

6/10 Okay

John

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
A night at the CitizenM
The check in process is completely self service but there is one or two check in staff to assist. The guest will also self program their room keys. The rooms at the CitizenM are long and narrow. Actually, the rooms are exactly the width of the bed from head to toe. There are no tables and only one chair under a low shallow shelf on the wall. There’s no bench to put a suitcase on so two people wanting to change clothes will have to do it one at a time. The bathroom/shower is literally a glass booth about six feet long and three feet deep. Everything in the room, blinds, lights, tv are controlled with a tablet in the room which can be very intimidating to those who rarely use technology. I don’t recall seeing any of this disclosed in the hotels.com listing. This was an eye opening experience
Stayed 1 night in Sep 2024

10/10 Excellent

Warwick

Stayed 2 nights in Sep 2024

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
Tiny hotel room with great location in Back Bay
Con: Room is tiny. Bed is against the wall, so anyone taller than 6’3” wouldn’t be able to fit. Bathroom is a shower with the door open in front of the toilet. Tight space. Sink is outside the bathroom in the walkway. Pro: The location of the hotel is great. Access to subway across the street and plenty of restaurants around.
Stayed 3 nights in Sep 2024

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Carrie

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Paul

Liked: Cleanliness
Stayed 1 night in Sep 2024

6/10 Okay

Michael

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Sep 2024

8/10 Good

Priscilla, Staten Island

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and the staff was excellent, particularly the kitchen/bartending staff (Venny and Jay).
Stayed 3 nights in Sep 2024

10/10 Excellent

Evan

Stayed 2 nights in Aug 2024

10/10 Excellent

Yanitza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Paola

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was such a nice hotel! Extremely clean and the staff is very friendly. Check-in and check-out is super easy and staff is around to help with any questions. Will definitely be staying at another one of their hotels again!
Stayed 3 nights in Sep 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice staff and a great breakfast buffet! Highly recommend it!
Stayed 4 nights in Sep 2024

10/10 Excellent

Asha

Liked: Cleanliness, staff & service, property conditions & facilities
Great price for a great location!
Stayed 2 nights in Sep 2024

10/10 Excellent

Cyrille

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, great location
Stayed 4 nights in Aug 2024

8/10 Good

Tasneem

Liked: Staff & service, property conditions & facilities
A very new hotel but not to be underestimated. Location within back bay is excellent. Rooms are slightly on the small side and if you can overlook the slightly odd room arrangement- this is a fun hotel full of quirks as would be expected from citizen M.
Stayed 7 nights in Aug 2024