8/10 Good
Arman
12 Aug 2024
Liked: Room comfort
All suite apartmente, bordeaux
Decent property. Booked for 4 nights as 1st night was at another property which we had booked for 5 nights. Moved from there after 1st night as property had mold and no a/c.had booked for 4 nights since this had a a/c. On first night, the a/c didnt work. Complained to manager and she said no rooms available for a change for 1st night. To try next day. Next day were moved to another room which had working a/c.
Asked for refund for 1st night. Manager asked us to contact hotels.com for refund and once hotels.com request it, he will approve it. Did file a request with hotels.com. yet to hear from them. Disappointed with service from hotels.com
Arman
Stayed 4 nights in Jul 2024