4/10 Poor
Verified traveller
Travelled with family
17 Sept 2024
Disliked: Cleanliness, property conditions & facilities, room comfort
Not an enjoyable stay
Not a recommended stay.
From arrival, front desk receptionist was very cold in her personality. We booked 3 rooms and were addressed like we had already did something wrong. They made sure to focus on their house rules, deposit, and potential list of additional charges. Yo add, only two rooms were ready and the third took 30 minutes to prepare (after the 2pm check in).
The rooms were ok, nothing special. The bathroom for one room had a leak under the sink, leading to the bathroom floor staying flooded. Room for 4 only came with two towels.
Hotel was flooded and the stairways were often layed with wet towels. Parts of the floors were consistently covered in water, leading to several "slips". The elevater was non working, requiring a walk through the wet staircases up several flights of stairs.
The free breakfast was basic, only offering 6 choices with very little servings. The waitstaff was not very pleasant when we ordered, and breakfasts took 20 minutes to be served.
The pool area was gross. Old tables and chairs with mold on the coverings. One guest of our party stepped on a metal piece . A big rat was also enjoying the time by jumping around the outside tree and trashcan by the "pool bar" (which is covered with fake bottles of spirits and has no such attend). The boards on the deck are not stable as well.
Not an enjoyable stay for our family.
Verified traveller
Stayed 2 nights in Sep 2024