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Residence - Palais Hörtenberg

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February 2025

Photo gallery for Residence - Palais Hörtenberg

View from property
City view from property
Deluxe Condo | View from room
Premium bedding, down duvets, pillow-top beds, in-room safe
Exclusive Apartment

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Parking available
  • Spa
  • Pet-friendly
  • Air conditioning
  • Laundry
  • Free WiFi

Explore the area

Map
Via Museo, Bolzano, BZ, 39100
  • Museo Archeologico dell'Alto Adige
    1 min walk
  • Ristorante Pizzeria Casa al Torchio
    2 min walk
  • Bolzano/Bozen Station
    10 min walk
  • Bolzano (BZO)
    20 min drive

Room options

View all photos for Superior Studio Suite

Premium bedding, down duvets, pillow-top beds, in-room safe

Superior Studio Suite

  • Studio
  • Mountain view
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Premium Apartment

Premium Apartment

Premium Apartment

  • 1 bedroom
  • Mountain view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Superior Studio

Superior Studio

Superior Studio

  • Studio
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Elite Apartment

Premium bedding, down duvets, pillow-top beds, in-room safe

Elite Apartment

  • 30 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Family Condo

Premium bedding, down duvets, pillow-top beds, in-room safe

Family Condo

  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Condo

Deluxe Condo | View from room

Deluxe Condo

  • 1 bedroom
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for Exclusive Apartment

Exclusive Apartment

Exclusive Apartment

  • 1 bedroom
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio

Studio

Studio

  • 27 sq m
  • Studio
  • Mountain view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Elite Loft

Elite Loft

Elite Loft

  • 40 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Point of interest

Parkhotel Mondschein, a Member of Design Hotels

Pool
Spa
Pet-friendly
Free WiFi
4.3 out of 5, Excellent, (376)
The price is €166
for 1 night
includes taxes & fees
8 Jan - 9 Jan
Parkhotel Mondschein, a Member of Design Hotels

About this property

Residence - Palais Hörtenberg

Aparthotel with a full-service spa, steps from Museo Archeologico dell'Alto Adige
Along with a full-service spa, this aparthotel has self parking and spa services. WiFi in public areas is free. Additionally, laundry facilities, a TV in a common area, and a vending machine are onsite. Each apartment offers comforts like a pillowtop bed and premium bedding, plus free WiFi and a plasma TV with cable channels. Guests can appreciate conveniences like a refrigerator and a microwave, and other amenities include a rainfall shower and an espresso maker. Housekeeping is available on request.
Residence - Palais Hörtenberg offers 34 air-conditioned accommodations with espresso makers and safes. Pillowtop beds feature down comforters and premium bedding. Guests can make use of the in-room full-sized refrigerators/freezers and microwaves. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

This Bolzano aparthotel provides complimentary wireless Internet access. 55-inch plasma televisions come with cable channels. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

Guests can indulge in a pampering treatment at the aparthotel's full-service spa, Private Spa. The spa is equipped with a sauna, a spa tub, and a steam room. The spa is open daily.
Residence - Palais Hörtenberg's great location gets high marks from our customers. During your stay, you're just a quick walk from Bolzano Christmas Market. Enjoy features like free WiFi in public areas, plus a full-service spa and laundry facilities. This aparthotel has 34 apartments. This property offers pet-friendly amenities like food and water bowls. Free WiFi and a pillowtop mattress are available in each apartment.
  • Each apartment offers a pillowtop bed, a plasma TV, and a full-sized refrigerator
  • Free WiFi
  • Self parking available for a fee
  • Indulge in a treatment at the full-service spa
  • Amenities include laundry facilities, an elevator, and a vending machine
  • Guests have great things to say about the helpful staff and the location
  • Steps from Museo Archeologico dell'Alto Adige and 6 minutes by foot from Bolzano Christmas Market
  • Cats and dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Residence - Palais Hörtenberg offers its guests a full-service spa. WiFi is free in public spaces. Spa services, a vending machine, and laundry facilities are also featured at Residence - Palais Hörtenberg. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this Bolzano aparthotel.

Languages

English, German, Italian

Property amenities

Pool/Spa

  • Hot tub
  • Sauna
  • Steam room
  • Spa services

Internet

  • Free WiFi

Parking and transport

  • On-site parking available only on request
  • Covered self parking on site (EUR 25 per day; includes in/out privileges)
  • Limited on-site parking (max. 10 spaces per unit)
  • Height restrictions apply for on-site parking
  • On-site parking options include a carport

Food and drink

  • Fridge (full size)
  • Microwave
  • Espresso maker
  • Cookware/dishes/utensils
  • Cleaning supplies
  • Freezer
  • Coffee grinder
  • Electric kettle

Dining

  • Dining table

Bedrooms

  • Premium bedding
  • Down duvet
  • Hypo-allergenic bedding
  • Bed sheets provided
  • Pillow-top mattress
  • Rollaway/extra beds: EUR 60.0 per day

Bathrooms

  • Shower
  • Rainfall shower head
  • Free toiletries
  • Shampoo
  • Toilet paper
  • Soap
  • Hairdryer

Entertainment

  • 55-inch plasma TV with cable service
  • TV in a common area

Laundry

  • Laundry facilities

Work spaces

  • Laptop workspace

Comfort

  • Air conditioning
  • Heating

Pets

  • Service animals exempt from fees
  • Pet friendly
  • EUR 24 per pet per day
  • Welcoming cats and dogs only
  • Food and water bowls are available

Suitability/Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Lift
  • Grab bar in shower
  • Shower grab bar height (centimetres): 55
  • Grab bar near toilet
  • Toilet grab bar height (centimetres): 60
  • Handrails in stairwells
  • Portable shower seat
  • Roll-in shower
  • Roll-in shower width (centimetres): 100
  • Smooth flooring in room
  • Soundproofing
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible (with limits)
  • Wheelchair-accessible bathroom dressing table
  • Wheelchair-accessible dressing table height (centimetres): 70
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible spa
  • Designated smoking areas (fines apply)

Services and conveniences

  • Safe
  • Housekeeping (on request)
  • Blackout curtains
  • Vending machine
  • Mobile key entry
  • Front desk (limited hours)

Location highlights

  • In the city centre
  • In the historical district

Safety features

  • Carbon monoxide detector installed (host has indicated that there is a carbon monoxide detector on the property)
  • Smoke detector installed (host has indicated that there is a smoke detector on the property)
  • Fire extinguisher
  • First aid kit
  • Security system

General

  • 34 rooms
  • Connecting/adjoining rooms avaliable

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available

Special check-in instructions

The front desk is open daily from 9:00 AM - 5:30 PM
Guests will receive an email 24 hours before arrival with check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking
Guests can choose to either self-clean the property prior to check-out, or pay an additional cleaning fee of EUR 25 (exact amount varies) at check-out

Access methods

Front desk (limited hours)

Pets

  • Pets: EUR 24 per pet (varies based on length of stay)
  • Only dogs and cats are allowed
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 60.0 per day.
  • Cribs (infant beds) are available for EUR 20.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 1.70 per person, per night. This tax does not apply to children under 14 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self parking fee: EUR 25 per day (in/out privileges)
  • Pet fee: EUR 24 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Housekeeping fee: EUR 25 per day
  • Crib (infant bed) fee: EUR 20.0 per day
  • Rollaway bed fee: EUR 60.0 per day
  • Spa fee: EUR 55
  • Towels fee: EUR 6 per person, per night (or guests may bring their own)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
Host has indicated there is a carbon monoxide detector on the property
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
The front desk at this property is open daily from 9:00 AM - 5:30 PM.
This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival. Guests can choose to either self-clean the property prior to check-out, or pay an additional cleaning fee of EUR 25 (exact amount varies) at check-out.
Property Registration Number IT021008B44N7PCCP9

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • Onsite cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for spa treatments. For reservations, contact the aparthotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hörtenberg Homes
Palais Hörtenberg
Palais Hortenberg Bolzano
Residence - Palais Hörtenberg Bolzano
Residence - Palais Hörtenberg Aparthotel
Residence - Palais Hörtenberg Aparthotel Bolzano

Residence - Palais Hörtenberg Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 120 out of 150 reviews" "
Rating 8 - Good. 21 out of 150 reviews" "
Rating 6 - Okay. 5 out of 150 reviews" "
Rating 4 - Poor. 2 out of 150 reviews" "
Rating 2 - Terrible. 2 out of 150 reviews" "

9.8/10

Cleanliness

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Charles, Bluffton

Liked: Cleanliness, property conditions & facilities
Beautiful property in the heart of the old city. Perfect place to headquarter for the Dolomites and the South Tyrol area.
Stayed 2 nights in Sep 2024

10/10 Excellent

Averil

Travelled with partner
Liked: Cleanliness, property conditions & facilities
On the edge of the pedestrian district, this was a modern, beautiful, and quiet hotel! Highly recommend.
Stayed 2 nights in Sep 2024

8/10 Good

James

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Perfect location for a night in Bolzano. Parking was easy, large and safe. Room was very new, large and clean, with good amenities. Check-in/out was simple and staff easy to deal with. The best parts of town were easily walkable from the hotel.
Stayed 1 night in Sep 2024

10/10 Excellent

Rianne

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Palais Hörtenberg was the perfect stay! The rooms were spacious and modern. Steps away from shopping and dining. Front desk staff very friendly and helpful! 10/10 stay. Would recommend!!
Stayed 1 night in Sep 2024

10/10 Excellent

Douglas

Liked: Cleanliness, room comfort
Good hotel
Large room with an excellent bathroom. Good bed - not too soft. Be sure to ask the receptionist for a Bolzano tourist card. It will allow you a ride up the cable car, buses, as well as museum entry. ( my only complaint about this property was that I was not offered this card upon arrival). You will need to close the shutters and windows if there on a weekend since the street outside is noisy. Great location across from archaeological museum.
Stayed 3 nights in Sep 2024

10/10 Excellent

Kim

Liked: Cleanliness, amenities, property conditions & facilities
Perfect location & outstanding rooms & facilities. Room so spacious with a view, bathroom large & shower was great. Free laundry machine & dryer extremely handy as I was traveling 2 weeks. Otzi museum across the street! Everything in walking distance or grab a bus. Huge market on Saturday right across the bridge. Restaurants, shopping, farmers market & more all in walking distance. I highly recommend & would stay again!
Stayed 2 nights in Sep 2024

10/10 Excellent

Harriett

Travelled with group
Liked: Cleanliness, room comfort
Great experience
Wonderful tasteful spacious modern facility with most helpful staff.
Stayed 2 nights in Sep 2024

10/10 Excellent

Karl

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed our beautiful room and palatial bathroom. There was some difficulty with the key code not working when we arrived, but the concierge was very quick to straighten it out and gave us key cards that worked perfectly. The patio has a view of a courtyard, but it was being remodeled so was very noisy. But watching the work was kind of interesting. The laundry room was so handy, allowed us to do wash on arrival and just before leaving, very big advantage for travelers. The hotel is directly across from the ice man museum, a very well done exhibit. And the area is lovely to walk around. Just a few minutes walk takes you to the gondola for a quick ride up the hill, where walking teails let us explore with a view of the dolomites. And the hotel includes the Bolzano Card, which covers the admission fee for the museum and the gondola, and several other places we visited.
Stayed 3 nights in Sep 2024

10/10 Excellent

Donald G

Liked: Cleanliness, room comfort
Great location
Great location in heart of town. Completely redone and modern. Very comfortable, clean, and all the amenities.
Stayed 4 nights in Aug 2024

10/10 Excellent

Chun Nam

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room is very spacious and well decorated. Underground parking is available for a fee but it is very safe. Located right at the vibrant high street and there are a lot of shops. There is also a small gym. Would be great if they have some basic cooking supplies such as oil and salt in the room. Also water keeps splashing out of the shower which makes the floor wet and slightly messy. Other than these minor issues this property is almost flawless. Highly recommend if you are visiting Bolzano.
Stayed 3 nights in Aug 2024

10/10 Excellent

alejandro, NAPLES

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice place!!!
Stayed 2 nights in Aug 2024

10/10 Excellent

Shayni

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Alan

Travelled with family
Liked: Cleanliness, room comfort
Perfect Stay
Excellent property in an excellent location !! Perfect for train station, old town, and restaurants.
Stayed 2 nights in Aug 2024

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Would love to visit again
Stayed 2 nights in Aug 2024

10/10 Excellent

Carlo

Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Kasandra

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Was a very comfortable stay for five nights. Very clean and centrally located. Check in was very easy. You do have to pay for towel service and there is no option to store luggage after check out. Additionally, the spa sounded great but had limited hours (10–5:30).
Stayed 5 nights in Jul 2024

8/10 Good

Albert

Travelled with family
Liked: Cleanliness, room comfort
Modern flat
High tech, comfortable, clean suite. That said, there was no hot water in the morning, which was a surprise given how modern the place was.
Stayed 1 night in Jul 2024

10/10 Excellent

layal

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location and super comfy
Stayed 2 nights in Jul 2024

10/10 Excellent

Matt

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great staff, awesome rooms and close to everything you need!
Stayed 2 nights in Jul 2024

2/10 Terrible

Olga

Stayed 1 night in Jul 2024

10/10 Excellent

Marc

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lovely hotel right in the middle of everything. Short walk to train station. Room was beautiful, clean and very modern. Dining and shopping right out the front door. Staff was friendly and helpful. Would stay here again.
Stayed 3 nights in Jun 2024

10/10 Excellent

Rae-Lynn

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff were very friendly when we arrived and provided maps of the city. The building is very modern and high tech which was very neat. Spacious rooms made the stay very comfortable. Laundry onsite was a huge bonus as we were able to take advantage of for the last leg of our trip
Stayed 3 nights in Jun 2024

10/10 Excellent

Kristina Y.

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We loved the large, modern room and location on the pedestrian street.
Stayed 2 nights in Jun 2024

6/10 Okay

Paul

Disliked: Amenities
This smart hotel is stupid if technology fails as it did for us you are inconvenienced they have a chronic electronic key swab issue best to ask for a regular key if staying here if you do t want to be locked out
Stayed 2 nights in Jun 2024

10/10 Excellent

Yu-May

Liked: Cleanliness, property conditions & facilities
very spacious, comfortable & convenient.
Stayed 2 nights in May 2024