4/10 Poor
Eloy
26 Sept 2024
Liked: Staff & service
Disliked: Amenities
I received a call 3 hours before check in time from the hotel informing me that they accidentally double booked my room. Even though I had booked the room months ago. The only reason I was initially not upset is because they didn’t completely put me out. They did book another room for me with a balcony and complementary breakfast. Not the end of the world but it was kind of unprofessional and wrong for them to give the room away to someone who booked the room after me. My only gripe is that the room’s thermostat was broken and the room was kind of hot. Also, the property’s bar lounge is only open on weekends.
Eloy
Stayed 1 night in Sep 2024