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NH Collection Bogotá Hacienda Royal

5.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for NH Collection Bogotá Hacienda Royal

Junior Suite, Terrace
Lobby
Premium bedding, minibar, in-room safe, desk
Lobby
Premium bedding, minibar, in-room safe, desk

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Bar
  • Parking included
  • Spa
  • Pet-friendly
  • Air conditioning
  • Free WiFi

Explore the area

Map
Calle 114, 6-02, Bogotá, Distrito Capital, 110111
  • Hacienda Santa Barbara Mall
    1 min walk
  • Merka Orgánico
    1 min walk
  • Estación Usaquén Station
    11 min walk
  • Bogotá (BOG-El Dorado Intl.)
    44 min drive

Room options

View all photos for Superior Room

Premium bedding, minibar, in-room safe, desk

Superior Room

  • 26 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Superior Room (Extra Bed 2 Adults + 1 Child)

Premium bedding, minibar, in-room safe, desk

Superior Room (Extra Bed 2 Adults + 1 Child)

  • 26 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed OR 2 Twin Beds

View all photos for Junior Suite

Premium bedding, minibar, in-room safe, desk

Junior Suite

  • 37 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite (Extra Bed 2 Adults + 2 Children)

Premium bedding, minibar, in-room safe, desk

Junior Suite (Extra Bed 2 Adults + 2 Children)

  • 37 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Junior Suite, Kitchen (Extra Bed 2Ad + 2Ch with View)

Premium bedding, minibar, in-room safe, desk

Junior Suite, Kitchen (Extra Bed 2Ad + 2Ch with View)

  • 39 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Bed

View all photos for Superior Room (Extra Bed 3 Adults)

Premium bedding, minibar, in-room safe, desk

Superior Room (Extra Bed 3 Adults)

  • 26 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed OR 2 Twin Beds

View all photos for Junior Suite, Terrace

Premium bedding, minibar, in-room safe, desk

Junior Suite, Terrace

  • 36 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite, Terrace (Extra Bed 3 Adults + 1 Child)

Premium bedding, minibar, in-room safe, desk

Junior Suite, Terrace (Extra Bed 3 Adults + 1 Child)

  • 39 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Junior Suite, Kitchen (View)

Premium bedding, minibar, in-room safe, desk

Junior Suite, Kitchen (View)

  • 39 sq m
  • Sleeps 2
  • 1 King Bed and 1 Twin Sofa Bed OR 1 Queen Bed and 1 Twin Sofa Bed

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About this property

NH Collection Bogotá Hacienda Royal

Luxury hotel connected to a shopping center in Usaquén with a full-service spa
Along with a full-service spa, this hotel has a restaurant and a 24-hour health club. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a sauna, and a 24-hour business center are onsite. Housekeeping is available on request.
NH Collection Bogotá Hacienda Royal offers 82 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. A pillow menu is available. LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators and espresso makers. Bathrooms include bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

A 24-hour health club and complimentary bicycles are featured at the hotel. Other recreational amenities include a sauna and a fitness center.
Spa has 2 treatment rooms. Services include facials, body scrubs, and body treatments. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.
Our customers tell us they can't get enough of the helpful staff at NH Collection Bogotá Hacienda Royal. During your stay, you'll be connected to a shopping center, and just a quick walk from Hacienda Santa Barbara Mall. You'll find features like free WiFi in public areas and free self parking, plus a full-service spa.
  • Free WiFi
  • Free self parking
  • Enjoy international cuisine while dining at Dominiques
  • Buffet breakfast served daily for a fee
  • Treat yourself to hydrotherapy, massages, or aromatherapy at Spa
  • Services include a concierge, tour or ticket assistance, and luggage storage
  • Onsite recreation includes a 24-hour gym, a sauna, and complimentary bicycles
  • Guests have great things to say about the helpful staff and the proximity to shopping
  • Just a 3-minute drive from Unicentro Bogotá and a few minutes from 93 Park
  • Airport and local-area shuttle service available for a fee
  • Cats and dogs welcome for a fee
NH Collection Bogotá Hacienda Royal offers its guests a full-service spa, a 24-hour health club, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include a 24-hour business center and 4 meeting rooms. Event space at this hotel measures 172 square feet (16 square meters) and includes conference space. Spa services, multilingual staff, and tour/ticket assistance are also featured at the luxury NH Collection Bogotá Hacienda Royal. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Free self parking is available.

Smoking is allowed in designated areas at this 5-star Bogotá hotel.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM and 10:00 AM.
Dominiques - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free covered self-parking on site
  • Electric car charging station on site
  • 24-hour return airport shuttle (surcharge)
  • Local area shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee weekdays 6:00 AM–10:00 AM: USD 10-20 per person
  • 1 restaurant
  • 1 bar
  • Room service available

Restaurants on site

  • Dominiques

Things to do

  • 24-hour health club
  • Bike storage
  • Free bike hire
  • Full-service spa
  • Sauna

Family friendly

  • Free cots/infant beds
  • Free rollaway/extra beds
  • Laundry facilities
  • Fridge
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Business services

  • 24-hour business centre
  • Conference space (172 square feet)
  • Meeting rooms - 4

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Facials
  • Hydrotherapy
  • Massages
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible (may have limits)

More

  • At least 80% of lighting from LEDs
  • At least 80% of food locally sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drinks bottles
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Free cots/infant beds
  • Free rollaway beds
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Eco-friendly toiletries
  • Hairdryer
  • Towels

Entertainment

  • TV channels
  • LCD TV
  • Premium channels

Food and drink

  • Coffee/tea filters (reusable)
  • Espresso maker
  • Minibar
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Laptop-compatible safe
  • LED light bulbs
  • Phone
  • Recycling
  • Soundproofing
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets: USD 35 per accommodation, per night
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 55 lbs per pet)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 10 to 20 per person
  • Airport shuttle fee: USD 45.000 per vehicle (one way)
  • Pet fee: USD 35 per accommodation, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
NH Collection Bogotá Hacienda Royal offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.
Guests planning to check in with a pet must provide the pet's health certificate at check-in.

We should mention

  • Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Columbian citizens). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hacienda Royal
Hacienda Royal Bogota
Hacienda Royal Hotel
Hacienda Royal Hotel Bogota
Hotel Hacienda Royal
Royal Hacienda Hotel
NH Collection Bogotá Hacienda Royal Hotel Bogota
NH Collection Bogotá Hacienda Royal Hotel
NH Collection Bogotá Hacienda Royal
NH Collection Bogotá Hacienda Royal Hotel Bogotá
NH Collection Bogotá Hacienda Royal Hotel
NH Collection Bogotá Hacienda Royal Bogotá
Hotel NH Collection Bogotá Hacienda Royal Bogotá
Bogotá NH Collection Bogotá Hacienda Royal Hotel
Hotel NH Collection Bogotá Hacienda Royal
Hacienda Royal Hotel
NH Collection Bogotá Hacienda Royal Hotel
NH Collection Bogotá Hacienda Royal Bogotá
NH Collection Bogotá Hacienda Royal Hotel Bogotá

NH Collection Bogotá Hacienda Royal Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 376 out of 537 reviews" "
Rating 8 - Good. 106 out of 537 reviews" "
Rating 6 - Okay. 34 out of 537 reviews" "
Rating 4 - Poor. 12 out of 537 reviews" "
Rating 2 - Terrible. 9 out of 537 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

David

Stayed 4 nights in Aug 2024

10/10 Excellent

Juanita

Liked: Cleanliness, staff & service, property conditions & facilities
I love staying at this hotel. Hacienda Santa Barbara, an upscale mall is joined to the hotel. You have clothing stores, supermarket, drug store and a wonderful organic market/restaurant. When you exit the mall, there is a pedestrian area with a wonderful outdoor market whit art crafts and beautiful stores and restaurants. The pedestrian street leads to the Usaquén Square with fantastic restaurants around it.The rooms are spacious and kept very clean. The service at the hotel is superb. Pedro and Ana at the bar/restaurant are the most important reason why I stay at the hotel. Their personalized service is like no other! They are just incredible. The breakfast is also very good. There is a buffet with all kinds of breads, a large variety of tropical fruits and juices, cereal, waffles, etc. You can also order eggs any style from the kitchen. The hotel is located in a residential area with a beautiful park in front of it. Great views from the rooms. I stay at this hotel at least 4 times a year. Thank you for providing a perfect stay each time.
Stayed 5 nights in Aug 2024

6/10 Okay

PATT

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Neighborhood was nice
Stayed 2 nights in Aug 2024

8/10 Good

Sigrid

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value
Stayed 3 nights in Aug 2024

8/10 Good

Kaesh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity to shopping and medical centers.
Stayed 1 night in Aug 2024

4/10 Poor

CLAUDIA

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Major disappointment. The staff is not kind enough to serve their guests. I arrived with my mother, a senior, with two large suitcases and no one helped us with the suitcases to get to the reception desk and the bedroom. The same way when we checked out. I arrived at the bedroom and asked for the TV remote control if it was possible to connect my phone to the TV and first they told me yes and then they called me to tell me that no, the person in charge was not there and that first thing tomorrow morning they would take it to the bedroom. . None of that happened. They told me at 8 am and I waited and nothing. They do not treat their guests well and do not even ask how their stay was. I was disappointed of their lack kindness and attention. For a 5 star hotel, I am very disappointed and I compare it with other hotels in Bogota and this was the worst. I do not recommend if you are looking for good service for tourists.
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, comfortable stay
Nice hotel, friendly staff, great location. Would definitely stay there again.
Stayed 4 nights in Jul 2024

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Steve

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 4 nights in Jul 2024

8/10 Good

Doran Santiago

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
It was good but the front desk guy promised refund because we had to leave early and then when booked with hotels. Com I had to pay an extra night because I had to change the day by one day. And then the hotel said no problem we will refund to the early check out because family emergency but hotel has to call they been trying to reach hotel 3 days and nothing I tryed calling 5 days before trip and no one ever answers.
Stayed 3 nights in Jul 2024

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property!
Stayed 4 nights in Jul 2024

10/10 Excellent

Anthony

Stayed 1 night in Jul 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Great family friendly staff
Stayed 1 night in Jul 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2024

8/10 Good

Alain

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property is out dated. carpets in room. very small bathroom. the room looks like it was from 1970....
Stayed 3 nights in Jul 2024

10/10 Excellent

agueda

Liked: Cleanliness, property conditions & facilities, room comfort
The hotel is very well located. The staff very helpful and amicable, and the room was impecable. We walked to nice restaurants and shopping center
Stayed 1 night in Jul 2024

6/10 Okay

Rosalinda

Travelled with family
Liked: Cleanliness, staff & service
What a lovely hotel being squashed dry but terrible operation policies. It's cold there but there are no extra sheets or floor mat for a cold room. No heater. No money for a shower cap or qtips despite guests paying top dollar. This is being run like a motel 6 at best. What a f -ing shame.
Stayed 1 night in Jun 2024

10/10 Excellent

Jaime

Stayed 1 night in Jun 2024

10/10 Excellent

Sergio S

Stayed 4 nights in May 2024

4/10 Poor

eva

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Need to rundown
Stayed 6 nights in May 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Apr 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place. Excellent staff. Always a pleasure.
Stayed 7 nights in May 2024

10/10 Excellent

Aida, Miramar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
awsome
Stayed 3 nights in Apr 2024

6/10 Okay

manuel, roselle park

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Traveling with a wheelchair hotel is not very accessible. There is no ramp or elevator to annex. Also horrendous perfume smell that is overwhelming. If you have asthma or allergies do not stay here. Also requested shower w accessibility. It was not accessible. I’ve stayed here several times and will probably be my last.
Stayed 2 nights in Apr 2024