2/10 Terrible
Alia
10 Sept 2024
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
AVOID AT ALL COSTS , A SCAM HONESTLY THE WORST EXP
Firstly I was meant to stay in another brunch of Costa viva or Costa Sariyaz, apparently they are all related to the same company, when I arrived to Costa Sariyaz they surprised me that my reservation is in the other one, I was shocked because I’m pretty sure I booked with the first one, I went to Costa viva at first they were nice they promised me to give the best service possible. The room wasn’t that clean especially the shower ohhh, they basically do room cleaning every two days, which only happened once during my stay for 9 days!
I asked the receptionist more than twice, asked the other night shift receptionist as well they say yes now or tomorrow morning they never come, at the end I asked for a compensation she wasn’t helpful and told me you should have put the card you enter to the room with outside so the stuff can enter and clean the room which I was not aware of that, as she never told me that when I came to ask/complain for the room service!
They said that I needed to leave the card for them to enter the room to complete the cleaning room service, but I was not notified of that upon arrival. Plus that couldn’t be possible as once when I was in the room with the door locked at night one of the staff members opened the door and shut it once he realised we were in!
I have never stayed in any hotel like this before, it was such a horrible experience, honestly my whole holiday was ruined by them.
Alia
Stayed 9 nights in Aug 2024