2/10 Terrible
Katie
Travelled with family
2 Sept 2024
Disliked: Cleanliness, room comfort
Disgusting property and poor management
Absolutely awful stay!! Very unclean. We arrived at the property at the door to the room was all cracked and took force to open and close. The room smelt of cannabis. There was no WiFi in the room, I tried to call the help desk but there was no answer. Eventually I got an email back and they sent over a new router log on, I logged into this but it said no internet. We then went out and tried to shut the windows but they did not shut properly. On our return, the key did not open the main door. This resulted in me banging on the door and other guest having to let me in. The cleaner came the next day do deal with another guests issues. She said that she had contacted the owner but he was away and there was nothing that can be done. The room is self was very unclean and had damp, mouldy walls. The bedding smelt like stale urine. The mattress was awful, you could see the springs and certainly heard them when you moved. There was dirt all over the floors. They also advertise parking, this is not the case. It is on street parking, so you’re lucky to get a spot, which is difficult due to it being a busy street! We were suppose to stay two nights but left after the first night due to how bad the room was. I am disgusted that the hotel will not offer a refund despite me explaining that I booked for the WiFi and parking. Do not let the pictures on advertisement deceive you!! The rooms look nothing like them!!
Katie
Stayed 2 nights in Aug 2024