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Big Horn Resort, Ascend Hotel Collection

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Big Horn Resort, Ascend Hotel Collection

Property amenity
Desk, iron/ironing board, free WiFi, alarm clocks
Outdoor wedding area
Desk, iron/ironing board, free WiFi, alarm clocks
Property amenity

Reviews

7.8 out of 10

Good

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Pet-friendly
    Pet-friendly
  • Breakfast included
    Breakfast included
  • Air conditioning
    Air conditioning
  • 24/7 front desk
    24/7 front desk

Explore the area

Map
1801 Majestic Lane, Billings, MT, 59102
  • Reef Indoor Water Park
    1 min walk
  • Advanced Care Hospital of Montana
    20 min walk
  • ZooMontana
    3 min drive
  • Billings, MT (BIL-Logan Intl.)
    22 min drive

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

Desk, iron/ironing board, free WiFi, alarm clocks

Standard Room, 1 King Bed, Non Smoking

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Desk, iron/ironing board, free WiFi, alarm clocks

Room, 1 King Bed, Accessible, Non Smoking

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Desk, iron/ironing board, free WiFi, alarm clocks

Room, 1 King Bed, Accessible, Non Smoking

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible, Non Smoking

Desk, iron/ironing board, free WiFi, alarm clocks

Room, 2 Double Beds, Accessible, Non Smoking

  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Desk, iron/ironing board, free WiFi, alarm clocks

Standard Room, 2 Queen Beds, Non Smoking

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Double Beds, Accessible, Non Smoking

Room, 2 Double Beds, Accessible, Non Smoking

Room, 2 Double Beds, Accessible, Non Smoking

  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

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About this property

Big Horn Resort, Ascend Hotel Collection

Pet-friendly hotel with free breakfast connected to the convention center in Billings
An indoor pool, a bar/lounge, and a snack bar/deli are available at this hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a conference center, coffee/tea in a common area, and a business center. Housekeeping is available on request.
Big Horn Resort, Ascend Hotel Collection offers 108 air-conditioned accommodations with coffee/tea makers and complimentary weekday newspapers. 32-inch flat-screen televisions come with cable channels. Refrigerators and microwaves are provided. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Billings hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool.
Our customers tell us they can't get enough of the helpful staff at Big Horn Resort, Ascend Hotel Collection. During your stay, you'll be connected to the convention center, and just a quick walk from Reef Indoor Water Park. Enjoy features like free breakfast, free WiFi in public areas, and free self parking.
  • Free continental breakfast served daily
  • Free WiFi (speed: 25+ Mbps)
  • Free self parking
  • Enjoy a bite to eat at the café
  • Take a swim in the indoor pool
  • Amenities include free lobby newspapers, a business center, and 5 meeting rooms
  • Steps from Reef Indoor Water Park and a 3-minute drive from Advanced Care Hospital of Montana
  • Pets welcome for a fee
There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A business center and 5 meeting rooms are available. Event space at this hotel measures 25005 square feet (2323 square meters) and includes a conference center. An indoor pool, a vending machine, and an arcade/game room are also featured at the business-friendly Big Horn Resort, Ascend Hotel Collection. Self parking is free.

Smoking is allowed in designated areas at this Billings hotel.

Guests are served free continental breakfast daily from 6:00 AM to 11:00 AM.
Big Horn Bar - Onsite bar. Happy hour is offered.
Shark Shack - This café is located by the pool and specializes in pizza. Open select days.
Casino - Onsite bar. Open daily.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Motorhome/coach/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM–11:00 AM
  • 1 bar
  • Coffee/tea in a common area

Restaurants on site

  • Big Horn Bar
  • Shark Shack
  • Casino

Things to do

  • Arcade/games room
  • Indoor pool

Family friendly

  • Arcade/games room
  • Indoor pool
  • Microwave
  • Fridge
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Vending machine

Guest services

  • 24-hour front desk
  • Housekeeping (on request)

Business services

  • Business centre
  • Computer station
  • Conference centre (25005 square feet of space)
  • Meeting rooms - 5

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Lift
  • Well-lit path to entrance
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • Designated smoking areas
  • Fireplace in reception

Room amenities

Bedroom

  • Air conditioning
  • Heating

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Free newspapers (weekdays)
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
This property's water park is accessible at a surcharge and opening hours vary by season.

Access methods

Staffed front desk

Pets

  • Pets: USD 35.00 per accommodation, per stay
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 35.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Facilities fee: USD 18.00 per person, per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

We should mention

  • Pool access available from 8:00 AM to 9:00 PM.
  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Big Horn Billings
Big Horn Resort
Big Horn Resort Billings
Big Horn Resort an Ascend Hotel Collection Member
Big Horn Resort, Ascend Hotel Collection Hotel
Big Horn Resort, Ascend Hotel Collection Billings
Big Horn Resort an Ascend Hotel Collection Member
Big Horn Resort, Ascend Hotel Collection Hotel Billings

Big Horn Resort, Ascend Hotel Collection Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 378 out of 1000 reviews" "
Rating 8 - Good. 307 out of 1000 reviews" "
Rating 6 - Okay. 147 out of 1000 reviews" "
Rating 4 - Poor. 107 out of 1000 reviews" "
Rating 2 - Terrible. 61 out of 1000 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Madisen

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
They don’t clean rooms or change bedding
The first room I checked into had poop on the bathroom counter. They moved us to a different room. We got our baby to sleep and pulled back the sheets to crawl in bed and the sheets had red stains on them. Someone’s hair was all over the shower and the towels were previously used. Clearly neither room we were offered had been cleaned.
Stayed 1 night in Aug 2024

6/10 Okay

Bernadette

Liked: Cleanliness, staff & service, property conditions & facilities
Swimming
Stayed 1 night in Aug 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having the Reef next door made it a different experience for the kids. There was lightning so unfortunately they shut down the big slides. The staff was great! Rooms were nice and clean and big. We would come back again.
Stayed 1 night in Aug 2024

10/10 Excellent

Megan

Liked: Staff & service, property conditions & facilities
The water park is what we needed on our road trip with a 7 year old
Stayed 1 night in Aug 2024

10/10 Excellent

Sonia

Stayed 1 night in Jul 2024

6/10 Okay

Leanne

Travelled with family
Liked: Room comfort
Stayed 2 nights in Aug 2024

6/10 Okay

Kristen

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
Property needs updating. No charging outlets for phones, microwave had turn style timer, key cards had to be changed a couple of times, elevator made strange noises.
Stayed 2 nights in Aug 2024

4/10 Poor

Ashley

Stayed 1 night in Jul 2024

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Thumbs down.
Not impressed at all for the price. And if the price is such because it has an indoor waterpark, then why do they charge an additional $14 per person per day to use it? Oh, and it closes at 7:00. Hardly family friendly given check-in is 3:00. It may have been a one-off, but the person who checked us in was really lacking in any graces.
Stayed 1 night in Aug 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Older place, okay, but some big flaws
The rooms were clean and the beds were comfortable, but there was no place to fill a water bottle. The breakfast was awful, as someone who has food allergies the only thing there that I could eat was a very very green banana, there was no other fruit out or hard boiled eggs or anything. There were scrambled eggs but no breakfast meat to go with. It was clean which was nice but the options sucked. My kids were super excited to go swimming and then we found out that the only place to swim was the water park that we had to pay to get into. We decided to pay the $12 per person to swim because we wanted to hot tub while the kids played. After paying to swim we got into the reef and the hot tub was drained. To top it off my kids. Were most excited about the lily pad floats and they told the kids they weren’t allowed to play on them because they were closed. The water was also freezing cold.
Stayed 1 night in Jul 2024

10/10 Excellent

Diana

Stayed 1 night in Jul 2024

10/10 Excellent

Rollie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the laminate flooring. Very clean! We also enjoyed the Reef waterpark..
Stayed 1 night in Jul 2024

4/10 Poor

Jacob

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities
We thought the pool was included in the property thats why we chose it but it was additional charge and they even charged for towels. It seemed that everywhere we went inside was an additional charge. Also the room keys kept going out and we had to get new ones twice a day everyday. Gwtting new towels and sheets was hard to do and took forever. Staff was friendly but as for a resort it did not live up to the standard of what they charged.
Stayed 4 nights in Jul 2024

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel
This hotel was fine. Nothing extraordinary but nothing bad. Rooms were clean, staff was nice. The breakfast was a typical continental breakfast. Access to the Waterpark was convenient.
Stayed 2 nights in Jul 2024

10/10 Excellent

NICOLE

Stayed 2 nights in Jul 2024

6/10 Okay

Alberta

Travelled with family
Liked: Cleanliness, staff & service
RESORT
The stay was okay. I was not impressed with how outdated it was for the price and considering its name, RESORT! However the staff was very friendly and accommodating. The breakfast was decent!
Stayed 2 nights in Jul 2024

4/10 Poor

RODNEY, Lone Jack

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The flooring was wrapped and coming loose, breakfast wasn't good, this is NOT a resort.
Stayed 2 nights in Jul 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
M
Stayed 1 night in Jul 2024

6/10 Okay

Michael

Travelled with family
It’s a good place to stay if you have kids to play in the indoor water park. It’s dated, I had to ask to have our room cleaned and wet towels replaced. Nothing very special about it
Stayed 2 nights in Jul 2024

2/10 Terrible

Kyle

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were bugs in the sink and shower. Someone else’s hair in the shower( I have a shaved head) ac didn’t work great, had to go to Walmart to get a fan to get the air to flow across the room.
Stayed 4 nights in Jul 2024

8/10 Good

Frances

Stayed 1 night in Jul 2024

10/10 Excellent

Derrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend gateway
It was awesome weekend getaway
Stayed 2 nights in Jul 2024

6/10 Okay

Gingermay, Miles City

Stayed 1 night in Jul 2024

8/10 Good

Troy

Liked: Staff & service, property conditions & facilities
Water park was underwhelming
Stayed 1 night in Jul 2024

10/10 Excellent

Karl

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My boys enjoyed the water park. I was not thrilled when I saw there would be a charge for towels to bring into the water park but they were not charged for the towels after all.
Stayed 1 night in Jul 2024