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"Enjoyed location (close to bus station and walkable to main attractions), clear instruction & good communication, ease of check in and locker faciliti ... " More
26 Jun 2024 by BYPILLOW San Mamés team
Thank you for your feedback. We're pleased to hear that you enjoyed our convenient location. We also appreciate your positive comments about our clear instructions, good communication, ease of check-in, and locker facilities.We apologize for the nocturnal noise from adjacent rooms and doors slamming, as well as for any inconvenience caused by our room door lock system. Your comments have been noted, and we will look into ways to improve this aspect.Regarding the bed, we apologize for the discomfort you experienced. We will assess and consider upgrading or replacing it to enhance our guests' comfort.Overall, we're glad you found our room small but pleasant, with friendly and helpful staff. We hope to welcome you back for an improved experience in the future. Thank you!
16 Jan 2024 by Equipo BYPILLOW San Mamés
¡Gracias por tu calificación perfecta de 5/5! Nos llena de alegría saber que tu experiencia fue excelente. Estamos comprometidos en ofrecer un servicio de calidad y comodidades para nuestros huéspedes. Siempre serás bienvenido aquí, y esperamos tener el placer de atenderte en futuras ocasiones. ¡Gracias por elegirnos y por compartir tu satisfacción con nosotros!
22 Apr 2024 by BYPILLOW San Mamés team
Merci pour votre commentaire. Nous tenons à préciser que nous ne sommes pas un hôtel mais une pension, comme indiqué dans nos informations. Effectivement, nous ne proposons pas de service de restauration sur place, comme cela est également mentionné. Quant à la taille de la chambre, elle est d'environ 18m2, avec un lit double de 1,50m. Nous sommes surpris que vous la trouviez petite. Nous sommes désolés que la literie ne vous ait pas donné satisfaction. Nous prenons note de vos remarques concernant l'insonorisation et le grincement du lit. Nous vous remercions de nous avoir fait part de vos impressions et espérons que malgré ces désagréments, vous avez passé un séjour agréable.
As a guest of BYPILLOW San Mamés, you'll find tour/ticket assistance, concierge services, and a front desk safe. A computer station is on site and WiFi is free in public spaces. Smoking is allowed in designated areas at this Bilbao pension.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
BYPILLOW San Mamés offers 30 air-conditioned accommodations with a hairdryer and free toiletries. Flat-screen televisions come with digital channels. Bathrooms include baths or showers with a deep soaking bath. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.
Special check-in instructions:
The front desk is open daily from 2:00 PM - 6:00 AM. The front desk is staffed during limited hours.
The front desk at this property is open daily from 2:00 PM - 6:00 AM.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
