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Quality Inn & Suites

2.5 star property

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Photo gallery for Quality Inn & Suites

Lobby
Iron/ironing board, free cots/infant beds, rollaway beds, free WiFi
Indoor pool, open 6:00 AM to 11:00 PM, pool loungers
Iron/ironing board, free cots/infant beds, rollaway beds, free WiFi
Exterior

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Gym
  • Laundry
  • Housekeeping
  • Free WiFi

Explore the area

Map
4609 Aerial Way, Big Stone Gap, VA, 24219
  • The Trail of the Lonesome Pine Outdoor Drama
    ‪3 min drive‬
  • Southwest Virginia Museum
    ‪4 min drive‬
  • Crooked Road Heritage Music Trail
    ‪4 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Iron/ironing board, free cots/infant beds, rollaway beds, free WiFi

Standard Room, 1 King Bed, Non Smoking

  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 Queen Bed with Sofa bed, Accessible, Non Smoking

Iron/ironing board, free cots/infant beds, rollaway beds, free WiFi

Room, 1 Queen Bed with Sofa bed, Accessible, Non Smoking

  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Accessible, Non Smoking

Iron/ironing board, free cots/infant beds, rollaway beds, free WiFi

Room, 1 King Bed with Sofa bed, Accessible, Non Smoking

  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

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About this property

Quality Inn & Suites

Hotel with free breakfast, near Miner's Park
An indoor pool, a restaurant, and a fitness center are available at this smoke-free hotel. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, coffee/tea in a common area, a business center, and laundry facilities are onsite.
Quality Inn & Suites offers 60 air-conditioned accommodations with coffee/tea makers and hair dryers. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. 43-inch flat-screen televisions come with premium cable channels and Netflix. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 16 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Quality Inn & Suites. During your stay, you'll be within walking distance of Jefferson National Forest. Features include free breakfast, free WiFi in public areas, and free self parking.
  • Free full breakfast served daily
  • Free WiFi
  • Free self parking and RV/bus/truck parking
  • Enjoy a bite to eat at the restaurant
  • Take a swim in the indoor pool
  • Amenities include free lobby newspapers, a front-desk safe, and a business center
  • Onsite recreation includes a gym
  • Just a 3-minute drive from Miner's Park and a few minutes from The Trail of the Lonesome Pine Outdoor Drama
Quality Inn & Suites offers its guests an indoor pool and a fitness center. There's a restaurant on site. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

There's an onsite business center. Barbecue grills, a vending machine, and a picnic area are also featured at Quality Inn & Suites. Free self parking is available.

This Big Stone Gap hotel is smoke free.

Guests are served free full breakfast daily from 6 AM to 9 AM.
Quality Inn & Suites has a restaurant on site.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available daily 6 AM to 9 AM
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Bicycle repair station
  • Bicycle storage
  • Bicycle tours
  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)

Business services

  • Business centre
  • Computer station

Outdoors

  • Barbecue grill
  • Picnic area
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Braille/raised signage
  • Handrails in stairways
  • Lift (43 centimetre wide door)
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with premium cable channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 7 AM
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 6:00 AM to 11:00 PM.
  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Comfort Inn Big Stone Gap
Comfort Inn Hotel Big Stone Gap
Comfort Hotel Big Stone Gap
Comfort Inn Big Stone Gap, Virginia
Comfort Inn Big Stone Gap Hotel
Big Stone Gap Comfort Inn
Comfort Inn Big Stone Gap
Quality Inn & Suites Hotel
Quality Inn & Suites Big Stone Gap
Quality Inn & Suites Hotel Big Stone Gap

Quality Inn & Suites Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 317 out of 436 reviews
Rating 8 - Good. 98 out of 436 reviews
Rating 6 - Okay. 6 out of 436 reviews
Rating 4 - Poor. 5 out of 436 reviews
Rating 2 - Terrible. 10 out of 436 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Hugh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will stay again!

Very cozy and friendly vibes. Room was very clean. Awesome heat lamp in the bathroom. Had the feel of a classy, older hotel but was modern at the same time. Cool pictures of local history all over the place. Did not investigate the breakfast or pool but both looked above average from a glance. The Huddle House next door was very convenient for breakfast. Will definitely look for an excuse to stay here again!
Stayed 2 nights in Dec 2024

10/10 Excellent

Stuart

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy parking, check in. Large, comfortable, clean room. Quiet. Friendly staff. Great breakfast. All at a very reasonable price.
Stayed 1 night in Dec 2024

8/10 Good

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable and clean
Stayed 1 night in Dec 2024

10/10 Excellent

Christin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was awesome and very accommodating.
Stayed 1 night in Jan 2025

2/10 Terrible

sherri

Stayed 1 night in Dec 2024

10/10 Excellent

Joshua

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lobby was gorgeous. Had the rustic feel thats very appropriate for the area. The room was large and spacious, and the furniture was also rustic, which, as previously stated, was appropriate for the area. It did not have the modern, sterile environment that most hotels have. Would definitely stay here again.
Stayed 1 night in Dec 2024

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Stay

Very nice, clean hotel. Friendly staff.
Stayed 1 night in Dec 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2024

10/10 Excellent

Johnny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Ronda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The holiday ambiance and extremely helpful staff. This is understating my wonderful experience there. Will definitely recommend it and definitely returning this summer
Stayed 3 nights in Nov 2024

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was very clean and the staff very friendly!! Breakfast was great. It was decorated nice for the holidays. The kids really liked the saltwater pool! Would definitely stay here again!
Stayed 1 night in Nov 2024

8/10 Good

Rachel

Stayed 1 night in Nov 2024

2/10 Terrible

Brandy

Stayed 2 nights in Nov 2024

8/10 Good

Shawn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Careful what noise you make...

Divider door to other room missing bottom seal and you hear EVERYTHING from the room next door at midnight even sweet nothings being whispered into someone's ear.
Stayed 2 nights in Nov 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

steven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Spectacular view

Gorgeous location and loved the atmosphere.
Stayed 1 night in Nov 2024

10/10 Excellent

Joan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Away from downtown on a hillside. Beautiful scenery. Staff was courteous I liked that someone decorated the lobby with seasonal items. Cozy
Stayed 1 night in Nov 2024

8/10 Good

Kathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Athena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, staff was great, late check in was simple.
Stayed 2 nights in Oct 2024

10/10 Excellent

Ilona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loved our stay

We were tired. Several restaurants offered delivery….Food and service was great. Breakfast was very good
Stayed 1 night in Oct 2024

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Stay

This hotel was great because of the staff Rhonda at check-in was great and speaking with the manager Liz you know why everyone here truly cares about what they do and it shows.
Stayed 2 nights in Oct 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not your usual Quality Inn. There's not much else in town to choose, but this was more like a newer Sleep Inn or Comfort Inn.
Stayed 1 night in Oct 2024

6/10 Okay

Faith

Travelled with partner
Ok but not what I expected
Stayed 1 night in Sep 2024