We wanted to love this stay. The room was super cute, staff was super friendly and helpful. We stayed during a heat wave (100 degrees), and there was an air quality warning. Upon check in, we were informed the ac wasnt working. We were told there was a fan in the room and that it cools down at night. After getting to our room and showering, our tub wouldn’t drain. It was still hot in the room, so we texted him about the drain and also requested another fan. He came right over, unclogged the drain, and brought us another fan. We went out to dinner, and hoped when we got back it would be cooler. We opened both windows and had both fans on, and at 11pm our room was still unbearably hot. The air quality alert was still in effect, so we decided we couldn’t finish the night there. At that time, we had to book with a much more expensive hotel because it was the only one available. Since we booked through Expedia, we thought we had to try to initiate a refund through Expedia. Our agent informed us the refund was denied by the hotel, so we called back to try to understand why. The owner stated that he denied the refund because we “never communicated” that it was too hot and that we should have called him in the middle of the night for the refund so he knew what was going on. We did not call because the office is closed at night, plus we knew it was an issue that wasn’t going to be able to be remedied. He then began to insinuate we were trying to get over on him bc other people try to