8/10 Good
Kate
Travelled with family and small children
20 Aug 2024
Liked: Cleanliness, property conditions & facilities
Some of the pictures on the listing are not exactly of the property. It is basically an old East German building and entry way has not been updated. The pros of the property are the location and cleanliness. The cons are it is an older, stark building and the elevator does not go all the way to the top. If you do not arrange checkin prior to your arrival, and you arrive after the office has closed, there is no way to contact anyone (no one answers the after hour phone) to assist you (with check in or any other issues). There is no air conditioning and we had to ask for fans- they only have one fan for each apartment and they assist very minimally.. A staff member mentioned they have over 400 apartments in the city and a full team of employees but their after hours support and overall flexibility to meet the customers’ needs was extremely poor. They were very rigid as to the check procedures. In addition, there was a communal coffee machine in the lobby, but had a sign “out of order.” While waiting to checkout, we saw several employees walk up and help themselves to coffee- one even laughed that the sign must be misleading for guests as they are prevented from using it but staff uses it right in front of them.
Kate
Stayed 4 nights in Aug 2024