2/10 Terrible
Patrick L., Maple Grove
11 Feb 2025
Disliked: Cleanliness
Literally last minute cancellation by owner
Our stay, or should I say lack of stay was absolutely horrible. A group of us plan a yearly snowmobile visit annually. It’s planned months in advance and we look forward it to. We drove 6 hours and literally one hour before check I received a message via VRBO website that the owner cancelled our stay. No call, no voicemail and left with no options to stay, stranded. When I called the owner to find out what happened I was told they found out at 8am that morning the toilet over flowed, causing a mess, and that VRBO tried to call but no one answered. Yes, they tried to call at 2pm, left no voicemail and no options. I understand things happen, but If the owner found out about a possible major issue at 8am it would have been nice to find out before 2pm that day. We couldn’t find anywhere to stay due to last minute. We finally did and it was 2 hours away from our original planned location. Ruined the first 2 days of a 5 day trip. We will certainly NEVER stay or recommend staying here. Communicating is key and not communicating until 1 hour before check in is unacceptable. Plus leaving us absolutely no options is just plan rude!!! Terrible experience.
Patrick L.
Stayed 2 nights in Feb 2025