6/10 Okay
Leeann
Travelled with family, Business traveller, Travelled with pets, Travelled with group
2 Dec 2024
Disliked: Staff & service, property conditions & facilities
There was a very rude lady who worked the front desk named Antonia, she charged my account for a pet fee without asking if my dog was a service dog, (she is) and told me if I didn’t sign that paper that she was still charging my account, which she did. I knew when I looked it up and called the week before the hotel said pet friendly. After approaching Antonia again after looking up the rules for service dogs, she was still rude, admitted that she never asked me, she even went as far as to ask me what exactly my service dog is for like I was lying and what kind of illness did I have? I advised her I’d be making a complaint and she said that’s great and her manager “Patel” would happily have her back. Everyone else we met at the hotel was very friendly and respectful, with that being said I have to brag on Likaren, Cindy, housekeeping ,Shauna at front desk, Julian who promptly brought us towels when we asked and Tee who always had a smile and greeted us as soon as he saw us. My other complaint is that when I booked this hotel it didn’t state that they were under construction at the time. Every day I was there I had an allergic reaction to something that I’m assuming they were using during construction. I itched all over and my eyes and face were swollen every morning. I and another person who stayed there were sick to our stomach the whole trip which made our stay pretty much miserable. They also started working on construction at 7am! Several other visitors had same complaints
Leeann
Stayed 2 nights in Nov 2024