6/10 Okay
Shilpa
Travelled with family
30 Dec 2024
Disliked: Staff & service, property conditions & facilities
This is a very honest review of the experience i have had during my 8 day at this resort with my family, on a half board basis in their superior room x 2
Pros- Bel Ombre is a fantastic area to base yourself in with fantastic snorkelling just at the hotel beach. Beach itself was very clean and beautiful, and personally we prefer this over the much more busier
northern beaches.
-Amazing spa and massages
-The few experienced staff are very good and know their job well.
Cons- Resort definitely is not 4* but only a 3*. Their biggest letdown is their service- people are wonderful, but the management is extremely poor and focus on customer satisfaction is lacking.
-Very greedy management, everything is about making money- Several incidents during our stay highlighting this fact- eg- glass of wine costs £7- which is fine- but the quantity should be measured and consistent. I had it three times and every time had different quantities for the same price! The last one I barely had two sips of wine in my glass which was a bit steep to pay £7 for!!
- food- this is the biggest letdown. Quality of food and the choices of food are not at all upto the mark. Several days the soup has been cold, birds pecking at the breads/ cakes, some food items running out half way through the buffet time and chefs unwilling to refill- poor service in buffets- the only vegetarian food available is always Indian.
- I think they have hired a lot of young trainee waiters who unfortunately, were just not a
Shilpa
Stayed 8 nights in Dec 2024