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Four Points by Sheraton Batam

4.0 star property

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Photo gallery for Four Points by Sheraton Batam

Outdoor pool, open 6:00 AM to 6:00 PM, pool loungers
Room, 2 Single Beds, City View (Free Harbour Bay Ferry Shuttle)
Lobby lounge
Massages
View from room

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Spa
  • Pool
  • Breakfast available
  • Gym
  • 24/7 front desk

Explore the area

Map
Komplek Panorama Nagoya, Batam, Batam Island, 29432
  • Nagoya Hill Mall
    ‪9 min walk‬
  • Grand Batam Mall
    ‪3 min drive‬
  • Harbour Bay Ferry Terminal
    ‪3 min drive‬
  • Batam Batu Besar (BTH-Hang Nadim)
    ‪31 min drive‬

Room options

View all photos for Room, 2 Single Beds, City View (Free Harbour Bay Ferry Shuttle)

Room, 2 Single Beds, City View (Free Harbour Bay Ferry Shuttle)

Room, 2 Single Beds, City View (Free Harbour Bay Ferry Shuttle)

  • 30 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Room, 1 King Bed, Non Smoking, City View (Free Harbour Bay Ferry Shuttle)

Minibar, in-room safe, desk, iron/ironing board

Room, 1 King Bed, Non Smoking, City View (Free Harbour Bay Ferry Shuttle)

  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, City View

Minibar, in-room safe, desk, iron/ironing board

Junior Suite, 1 King Bed, City View

  • 60 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

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About this property

Four Points by Sheraton Batam

Hotel with free parking, near Harbour Bay Ferry Terminal
An outdoor pool, a restaurant, and a fitness center are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, spa services, and 24-hour room service. Housekeeping is available on request.
Four Points by Sheraton Batam offers 211 air-conditioned accommodations with minibars and safes. 49-inch LED televisions come with premium satellite channels. Refrigerators and coffee/tea makers are provided. Bathrooms include slippers, complimentary toiletries, hair dryers, and toothbrushes and toothpaste.

This Batam hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Irons/ironing boards and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
Our customers tell us they can't get enough of the helpful staff at Four Points by Sheraton Batam. During your stay, you're just a quick walk from Nagoya Hill Mall. Free WiFi in public areas, free self parking, and an outdoor pool are available.
  • Free WiFi
  • Free self parking
  • Enjoy international cuisine while dining at Evolution
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym
  • Just a 3-minute drive from Harbour Bay Ferry Terminal and 8 minutes from Batam Centre Ferry Terminal
Four Points by Sheraton Batam offers its guests an outdoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include a business center and meeting rooms. Spa services, a terrace, and tour/ticket assistance are also featured at the business-friendly Four Points by Sheraton Batam. Self parking is free.

Smoking is allowed in designated areas at this 4-star Batam hotel.

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 10 AM.
Evolution - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
24-hour room service is available.

Languages

English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured self parking on site

Food and drink

  • Daily buffet breakfast available 6 AM to 10 AM for a fee: IDR 163,350 for adults and IDR 81,675 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Evolution

Things to do

  • Gym
  • Outdoor pool
  • Shopping centre

Family friendly

  • Free cot
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Terrace
  • Vegetable garden

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lever door handles
  • Lift
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Toothbrush and toothpaste

Entertainment

  • 49-inch LED TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board on request
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 2:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Four Points by Sheraton Batam

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for IDR 423500.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately IDR 163350 for adults and IDR 81675 for children
  • Rollaway bed fee: IDR 423500.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 6:00 AM to 6:00 PM.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Allium Batam Hotel
Allium Hotel
Allium Batam
Allium Batam Hotel Indonesia
Allium Batam Hotel
Four Points by Sheraton Batam Hotel
Four Points by Sheraton Batam Batam
Four Points by Sheraton Batam Hotel Batam

Four Points by Sheraton Batam Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 72 out of 118 reviews
Rating 8 - Good. 34 out of 118 reviews
Rating 6 - Okay. 4 out of 118 reviews
Rating 4 - Poor. 3 out of 118 reviews
Rating 2 - Terrible. 5 out of 118 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Abdul

Liked: Staff & service
Nothing special regarding this hotel breakfast service of food limited
Stayed 1 night in Dec 2024

10/10 Excellent

Liang Guo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and provided excellent service. Had a birthday surprise celebration from the team. Thank you so much for the enjoyable experience!
Stayed 1 night in Nov 2024

10/10 Excellent

shane

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Great staff
Great place to stay close to everything, staff are all very friendly and make you fell comfortable, especially Vania &Iqbal who went out of their way to help me
Stayed 2 nights in Oct 2024

10/10 Excellent

khairiani

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service staff was excellent. Keep on check on us and if there is anything they can do.
Stayed 1 night in Oct 2024

8/10 Good

Ashley

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2024

10/10 Excellent

Juraimi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and tidy
Stayed 2 nights in Oct 2024

2/10 Terrible

Jamie

Disliked: Staff & service
Stayed 2 nights in Sep 2024

2/10 Terrible

See

Stayed 3 nights in Sep 2024

10/10 Excellent

Meiyi Elizabeth

Stayed 2 nights in Aug 2024

8/10 Good

Rachel

Liked: Cleanliness, property conditions & facilities, room comfort
If it improves itself, will consider re-booking
Our first point of contact from Four Points Sheraton was Ardan, who picked us from and to the ferry terminal. He was communicative, prompt and extremely hospitable -- which helped to create a positive first & last impresssion. Absolutely love the breakfast spread which was diverse in local offerings. Location was wonderful, easy to Gojek around. Hotel was clean and bedding was very comfortable. They thoughtfully provided ear plugs as there was a buzzling night market situated directly next to the hotel. Would consider re-booking with the hotel for my next stay if they are able to improve on the following areas: 1) Train more staff to be more fluent in English 2) Change spa operator that is more befitting to the Sheraton/ Marriott Bonvoy branding -- Seem to have a clubbing playlist featuring Rihanna's Umbrella; wasn't equipped with a POS to support digital payment and had to rely on the hotel's POS; Spa's receptionist was not fluent in English and looked flustered when we wanted to book a 9pm slot (even though operating hours stated they closed at 12 midnight). Receptionist tried to convince us to book an earlier slot. 3) Train chefs that man all live cook stations -- e.g. For breakfast, my sunny side up was too runny. And unfortunately, due to low fluency in English, when both chefs were told to re-cook it longer, they misunderstood the request and tossed out the eggs. For Dinner BBQ, to cook thick fish fillets longer.
Stayed 1 night in Aug 2024

8/10 Good

Huixuan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
The hotel looks a bit small. The restaurant looks a bit plain. But the staff is nice and food also reasonable.
Stayed 2 nights in Aug 2024

10/10 Excellent

Krishan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. This is an old building but the Marriott team has done a fantastic job in giving the place a face lift and raise the bar in terms of cleanliness and service. Billy at Front Desk was amazing. Great work all around.
Stayed 1 night in Jun 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good except theres no Bath Tub at all rooms. Also the swimming pool was small for such Hotel and theres no staff ard. Breakfast was nice but some food was not maintain warm. But i still like it.
Stayed 3 nights in Jun 2024

8/10 Good

MIGUEL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vacation stay at Four Point
The Hotel staff are very welcoming (Tresia). The room is spacious and clean. The soundproofing needs some improvements as we can hear some singing at night. Hope this feedback can help you to improve your already good place. Thank you so much
Stayed 2 nights in Jun 2024

10/10 Excellent

Eugene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, super comfortable bed and friendly staff. Awesome internet connection. Seamless !
Stayed 2 nights in Jun 2024

8/10 Good

Nicholad

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The price for this hotel was good. I stayed a couple nights and thought the value was great. My room was really good. The bed was comfortable, the room was spacious. The bathroom was nice. It was clean and modern. I had an adjoining door in my room. Unfortunately the sound travels though that door very easily and I could hear all the happenings day and night in the room next to me. Not really any privacy and something the hotel should fix. Sound should not travel so freely through those doors. Otherwise I really liked my room. The breakfast buffet was okay. They had western and local food options. The omelet Padang was good. There is a large outside pool with some deck chairs. The pool seemed fine but that whole floor with the pool looked aged and unused. Like a ghost town. The location of the hotel is in a bit of a seedy area. There is an outdoor market across the street with clothing and items for sale. Also nearby are many red light district type bars and massage places. The hotel is walking distance to Burger King and McDonald’s as well as some other restaurants like Sederhana and an Indian food place. Many local people sitting on the sidewalks and just hanging out. The hotel is attached to a dilapidated building which is ugly and an eye sore when looking out your window in the room or at the pool. It is like this area was something better at one time. The staff were good, and inside the hotel was good. The room was nice. Good value.
Stayed 2 nights in May 2024

10/10 Excellent

joe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Mohamad Izhar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although not much attractive options at the immediate surroundings, the hotel itself is worth staying at. The location is also quite convenient for grab users at it sits between harbour bay terminal and Nagoya hill mall. For breakfast, I would recommend the local options just outside the hotel to support the locals.
Stayed 1 night in May 2024

10/10 Excellent

Noorani

Stayed 1 night in May 2024

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

10/10 Excellent

Jien Hung

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean, quality of mattress is good, quiet and good for sleep unlike some hotels too near to mosque with large prayer noise. Suggests improvement: 1) could have more choice of pillow as only thick fluffy in the room. 2)shower water pressure a bit low. 3) breakfast choice limited unlike wide popular choice in I-Hptel Baloi.
Stayed 1 night in Apr 2024

10/10 Excellent

Sherly

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff are nice and polite
Stayed 2 nights in Mar 2024

10/10 Excellent

Sheena

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are cleaned and spacious. Breakfast spread was good, except the area aircon not cold. Excellent staff like Kay who attended to our feedback. We had enjoyed our stay in this hotel.
Stayed 1 night in Mar 2024

10/10 Excellent

Jay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Service. Friendly staff. Especially Kay make our morning breakfast enjoyable.
Stayed 2 nights in Feb 2024

10/10 Excellent

Manisah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service by all staff who are very friendly and helpful. It was a joy to stay at this hotel
Stayed 2 nights in Dec 2023