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Palm Garden Hotel

3.0 star property

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Photo gallery for Palm Garden Hotel

Gift shop
Exterior
Property entrance
Lobby sitting area
Standard Room, 1 Double Bed

Reviews

7.6 out of 10
Good

Popular amenities

  • Gym
  • Breakfast available
  • Parking included
  • Laundry
  • Free WiFi

Explore the area

Map
LOT 45238, SIMPANG 88, Bandar Seri Begawan, Brunei-Muara, B1518
  • The Mall
    ‪19 min walk‬
  • Sultan Omar Ali Saifuddien Mosque
    ‪5 min drive‬
  • Gadong Night Market
    ‪5 min drive‬
  • Bandar Seri Begawan (BWN-Brunei Intl.)
    ‪9 min drive‬

Room options

View all photos for Standard Room, 2 Single Beds

Standard Room, 2 Single Beds

Standard Room, 2 Single Beds

  • 25 sq m
  • Desert view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed

Standard Room, 1 Double Bed

  • 23 sq m
  • Sleeps 3
  • 1 Double Bed

About this property

Palm Garden Hotel

Hotel with a health club, a quick walk to Hua Ho Department Store
A health club, laundry facilities, and express check-in are available at this smoke-free hotel. Other amenities include express check-out, free newspapers, and tour/ticket assistance. Limited housekeeping is available.
Palm Garden Hotel offers 40 accommodations with minibars and safes. Flat-screen televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. This Bandar Seri Begawan hotel provides complimentary wired and wireless Internet access. Housekeeping is provided on a limited basis.

Recreational amenities at the hotel include a health club.
During your stay at Palm Garden Hotel, you're just a quick walk from Hua Ho Department Store. A gym, breakfast (surcharge), and laundry facilities are available.
  • Free WiFi and wired Internet
  • Free extended parking
  • Enjoy local cuisine while dining at Energy Kitchen
  • Cooked-to-order breakfast served daily for a fee
  • Amenities include free lobby newspapers and laundry facilities
  • Onsite recreation includes a gym
  • Just a 4-minute walk from Hua Ho Department Store and 12 minutes by foot from Jame'Asr Hassanil Bolkiah Mosque
Palm Garden Hotel offers its guests a health club, tour/ticket assistance, and complimentary newspapers in the lobby. Palm Garden Hotel also features laundry facilities, express check-in, and express check-out. The front desk is open around the clock.

This 3-star Bandar Seri Begawan hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast daily from 7 AM to 10 AM.
Energy Kitchen - This restaurant specializes in local cuisine and serves breakfast, lunch, and dinner.

Languages

Chinese (Mandarin), English, Filipino, Indonesian, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet

Parking and public transport

  • Free extended parking on site

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7 AM–10 AM

Restaurants on site

  • Energy Kitchen

Things to do

  • Fitness centre

Family friendly

  • Laundry facilities

Conveniences

  • Free newspapers in reception

Guest services

  • Housekeeping (limited)
  • Laundry facilities
  • Tour/ticket assistance

More

  • Smoke-free property

Room amenities

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • TV channels
  • Flat-screen TV

Food and drink

  • Free bottled water
  • Minibar

More

  • Phone
  • Safe

Policies

Check-in

Express check-in available

Check-out

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Front desk staff will greet guests on arrival at the property.

Property is also known as

Palm Garden Hotel Brunei Bandar Seri Begawan
Palm Garden Hotel Brunei
Palm Garden Brunei Bandar Seri Begawan
Palm Garden Brunei
Palm Garden Hotel Hotel
Palm Garden Hotel Brunei
Palm Garden Hotel Bandar Seri Begawan
Palm Garden Hotel Hotel Bandar Seri Begawan

Palm Garden Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 20 out of 82 reviews
Rating 8 - Good. 35 out of 82 reviews
Rating 6 - Okay. 20 out of 82 reviews
Rating 4 - Poor. 4 out of 82 reviews
Rating 2 - Terrible. 3 out of 82 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.2/10

Property conditions & facilities

Reviews

10/10 Excellent

TokyoJose, Japan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location amongst nearby shops and modestukj priced restaurants, cooperative desk staff , big rooms and good hard beds ( as found in China) , try the Bruneiwide well known Palm Garden Hotel .
Stayed 1 night in Nov 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

10/10 Excellent

Elle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great facilities provided with reasonable priced shuttle services, complementary use of gym and has a very healthy restaurant. Within walking distance to regent square for more food selection. They can also assist to contact car rental with very reasonable price from authorised rental. Informative about where to go eg the ulu temburong trip was amazing! Only had one minor hiccup is the hotel shuttle vehicle was making strange noise. After discussed with the driver regarding to the shuttle vehicle, the vehicle was no longer in use. Good and quick action taken. They provides another shuttle vehicle.
Stayed 2 nights in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money and friendly staffs
Love the hotel! Staffs are friendly and services are excellent! Gym next door is awesome! Love my stay here. I have stayed at 3 different hotels in Brunei and this is by far the best!
Stayed 2 nights in Aug 2018

10/10 Excellent

Neil, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel close to shops
Great hotel 2 min walk to shopping centre, theatre etc. staff great 👍
Stayed 1 night in Jun 2018

10/10 Excellent

Elina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great gym and a health food restaurant. Some kind of art course place too, which I had no time for. The average hotel guest wants something else but my experience was, as if someone had built a hotel just for me. In many cities I spend time looking for good gyms and restaurants with the kind of food I like to eat. I dont care for luxury and Palm Garden Hotel doesnt have any. I would stay there again if I had any reason to visit Brunei again which is highly unlikely.
Stayed 2 nights in Mar 2018

8/10 Good

Verified traveller

Liked: Staff & service
Not for Fussy Travellers
A decent hotel with a pool and a large fitness gym next to the hotel which you can frequent. There’s also a clean eating restaurant. Next to many shops and eateries. Near Masjid Jame. Need to take a bus (1 Ringgit) if you want to go to the city aka Bandar. Note that this hotel is not for fussy travellers. And loud music music can be heard at night till the wee hour. Since i love music and i am not disturbed by the loud songs, i did not find this a problem. Like i say, not for fussy travellers. Thanks Palm Garden!
Stayed 3 nights in Feb 2018

10/10 Excellent

Jukka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2018

6/10 Okay

Kanokwan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2018

8/10 Good

reen, Johor Bahru, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Okay hotel for the price
The food could be a little tastier...because the breakfast served is healthy version...they should give option for people who don’t want to eat healthy.
Stayed 1 night in Jan 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Have been there many times and will be
I have been staying at this hotel 4 times already and I am sure I will be if I come to Brunei again. 2 thumbs up.
Stayed 3 nights in Jan 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Choose other hotel
Was very disappointed upon arrival at the Palm Garden Hotel. Mainly because it is surrounded by tropical bush, and advised by my driver to be careful of snakes if walking near the hotel.and this was confirmed by hotel receptionist. You need the hotel's shuttle to take you into town or the shopping mall as it is too long a walk to either. There is a restaurant, gym and pool attached to the hotel which were okay. I wouldn't stay at the Palm Garden again.
Stayed 3 nights in Jan 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

8/10 Good

Barry, UK

Liked: Staff & service, room comfort
OK hotel, taxi needed to city.
Hotel is ok, has good and bad points. Good - cheapest 3 star in Brunei I found, Modern (bathroom dated n needs better cleaning). Staff friendly. Airport pick up available. Food good in adjacent restaurant. Wifi very good, air con excellent, Area very quiet and room quiet if neighbours don't create noise (walls thin). TV was good with some English speaking channels. Bad - No replies to my many emails for the airport pickup. Expedia intervened n contacted them n they confirmed to Expedia that they had my emails n had arranged pick up. However still no confirmation to me of details despite Expedia's insistence to do so. Arrived at airport n could not find driver anywhere. Got a local taxi to hotel n they said the driver was at airport ....but where ???, as this could have been avoided if they had replied to email n gave me pick up details. They gave me a free ride back to the airport in compensation which I appreciated. Room was spacious n well equipped, however carpet was unclean with bits (paper, fluff etc) over it, saw the cleaner and asked her to vacuum it which she did immediately. Bathroom dated but clean except the grouting in shower and around basin was very dirty with black mould and stained. Very unsightly n unhygienic. I spent 10 mins cleaning it all off with the toothbrush they supplied, totally removing it. Why couldn't cleaner do this as it's basic cleaning. My floor was non smoking but people smoking in rooms n corridor n seen by cleaner but no action taken.
Stayed 2 nights in Oct 2017

4/10 Poor

rhonda, Australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Along way from anything. A dated hotel.
There was a vego restaurant nearby. Hotel restaurant was ok. Really not much to say. The shuttle bus driver was a nice guy.
Stayed 3 nights in Sep 2017

8/10 Good

Aisyah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not Recommended for Pedestrian Tourists
Everything was great about my stay at the hotel. The only negative part was the location. I traveled around by public bus while in Bandar Seri Begawan and apparently the hotel is located quite far from the nearest bus stop. Plus, the road heading towards the hotel from the main road is not pedestrian friendly and pass through undeveloped area. I believe the hotel would be good for those taking advantage of its free airport transfer or for those who opted for the hotel's half day or full day city tour (chargable).
Stayed 1 night in Aug 2017

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Place
Gym is well equipped with scale and blood pressure monitor. Use kettle to boil drinking water . No microwave. Tiny fridge. Grocery store 300 meter walk.
Stayed 19 nights in Jul 2017

10/10 Excellent

Augustine, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with friendly staff
The staff at the reception was extremely friendly, she arranged me two shuttle services, as well as the airport pickups;) and she has given me some advice on where to go in BS Begawan! The facilities of the hotel is a bit old but still definitely fine!! the bed is comfy and spacious, for me it is worth the price!!!
Stayed 1 night in Aug 2017

10/10 Excellent

Killa, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth my money.
First time checking in to this hotel. Room and bed is bigger than expected. Very satisfied!
Stayed 1 night in Jul 2017

8/10 Good

clive

Liked: Cleanliness, staff & service, room comfort
A nice Hotel in the Central part of the city
The Hotel is located between down town and the up town area. It is in a very central location Serviced by number 20 bus route if a taxi is not sought. The hotel offer a complimentary bus service to the down town or airport areas. The night markrt is walkable. The staff really make this hotel. They are friendly and do their upmost to answer queries and help you get around. The rooms we had were reasonable value for money really.The breakfast in the chic restuarant was excellent. The gym at this hotel seems to be frequented by family of the Sultan from time to time. I think it is fair to say the external appearance of the hotel is looking tired. if I was to visit Brunei again I would consider this hotel again as an option All in all my family had an enjoyable stay. There are other restuarants that are close by also allnare walkable to. The Korean one was very good indeed.
Stayed 3 nights in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2017

6/10 Okay

Verified traveller

Liked: Staff & service
Bad internet connectiity and poor cleanliness
the staff are friendly & helpful. But they had very poor Wi-Fi connectivity issues and unstable and very slow internet speed due to the poor Wi-Fi router or Wi Fi signal repeater equipment. Very poor cleanliness on swimming pool areas and in the changing room or toilet and may cause personal injury on the slippery floor around the pool area. The room lighting is very poorly light up and very hard for doing any work or without internet or very slow connectivity

6/10 Okay

footloose-too, melbourne, australia

Liked: Cleanliness, staff & service, property conditions & facilities
Good value
There is nothing intrinsically wrong with is hotel and when we had persistent problems with the lock on the door, the staff relocated us without being asked. In fact the staff were excellent all round- as good as any hotel I've ever stayed in. Room 102 was larger than normal which was a bonus but both rooms (106), were spoiled by the noise coming from the compressors for the aircon located on the wall outside. Also the beds are quite firm so wouldn't suit someone who likes a soft mattress but great for those with a bad back. The is no restaurant in the hotel but there is a very good cafe next door with the focus on healthy natural food. It is also only a short walk (500m) to the local shopping complex. Overall, we would stay there again but would ask for different rooms.

2/10 Terrible

Lonnie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
horrible, dirty internet is non-functional
Beware, do not recommend. rooms dirty, they smell, internet doesnt work.