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Hermes Palace Hotel Banda Aceh

3.5 star property

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Photo gallery for Hermes Palace Hotel Banda Aceh

Outdoor pool
Lobby
Karaoke room
Minibar, in-room safe, desk, soundproofing
Front of property – evening/night

Reviews

7.4 out of 10
Good

Popular amenities

  • Spa
  • Pool
  • Bar
  • Gym
  • Room service
  • Laundry

Explore the area

Map
Jl. T Panglima Nyak Makam, Nanggroe Aceh Darussalam, Banda Aceh, Aceh, 23125
  • Pasar Ikan
    ‪4 min drive‬
  • Masjid Raya Baiturrahman
    ‪5 min drive‬
  • Pasar Aceh Central
    ‪6 min drive‬
  • Banda Aceh (BTJ-Sultan Iskandar Muda)
    ‪35 min drive‬

Room options

View all photos for Deluxe Room

Minibar, in-room safe, desk, soundproofing

Deluxe Room

  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Business Room

Business Room

Business Room

  • Sleeps 3
  • 1 Double Bed

Junior Suite

  • Sleeps 3
  • 1 Double Bed

Executive Suite

  • Sleeps 3
  • 1 Double Bed

Similar properties

Exterior

THE KYRIAD MURAYA HOTEL ACEH

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
4.4 out of 5, Excellent, (18)
The price is €58
for 1 room
includes taxes & fees
7 Mar - 8 Mar
THE KYRIAD MURAYA HOTEL ACEH

About this property

Hermes Palace Hotel Banda Aceh

Hotel in Banda Aceh with a full-service spa and free valet parking
Along with a full-service spa, this hotel has an outdoor pool and a restaurant. Free WiFi in public areas and free valet parking are also provided. Additionally, a fitness center, a bar/lounge, and a snack bar/deli are onsite.
Hermes Palace Hotel Banda Aceh offers 163 air-conditioned accommodations with minibars and safes. Flat-screen televisions come with cable channels.

Bathrooms include showers, slippers, and complimentary toiletries. This Banda Aceh hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Microwaves and irons/ironing boards can be requested. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body wraps, body scrubs, and body treatments.
Our customers tell us they enjoy the room service at Hermes Palace Hotel Banda Aceh. During your stay, you'll be close to Pasar Ikan. You'll find features like free WiFi in public areas and free valet parking, plus a full-service spa.
  • Free WiFi
  • Free valet parking and self parking
  • Enjoy international cuisine while dining at HERMES
  • Take a swim in the outdoor pool
  • Treat yourself to manicures and pedicures, body wraps, or facials at the spa
  • Services include dry cleaning/laundry, a concierge, and a porter
  • Onsite recreation includes a gym and bike rentals
  • Just a 4-minute drive from Pasar Ikan and a few minutes from Masjid Raya Baiturrahman
Hermes Palace Hotel Banda Aceh offers its guests a full-service spa, an outdoor pool, and a fitness center. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A business center and a meeting room are available. A children's pool, spa services, and a terrace are also featured at the business-friendly Hermes Palace Hotel Banda Aceh. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 3.5-star Banda Aceh hotel.

HERMES - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open 24 hours.
Oasis - Onsite lobby lounge. Open daily.
Late night fare is available from 24-hour room service.

Languages

English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site

Food and drink

  • 1 restaurant
  • 1 bar
  • 24-hour room service

Restaurants on site

  • HERMES
  • Oasis

Things to do

  • Bike rentals
  • Billiards/pool table
  • Children's pool
  • Fitness centre
  • Full-service spa
  • Outdoor pool

Family friendly

  • Children's pool
  • Laundry facilities
  • Microwave (on request)
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Front-desk safe
  • Newspapers in reception
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop

Business services

  • Business centre
  • A meeting room

Outdoors

  • Garden
  • Terrace

Spa

  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Massages

Accessibility

  • Lift

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Ceiling fan

Bathroom

  • Free toiletries
  • Shower
  • Towels

Entertainment

  • TV channels
  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Microwave (on request)
  • Minibar
  • Stovetop

More

  • Desk
  • Iron/ironing board (on request)
  • Safe
  • Slippers
  • Soundproofing

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hermes Palace Hotel Banda Aceh

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for IDR 425000.0 per night.
  • Cribs (infant beds) are available for IDR 400000.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: IDR 400000.0 per night
  • Rollaway bed fee: IDR 425000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Hermes Palace Hotel Banda Aceh
Hermes Palace Hotel
Hermes Palace Banda Aceh
Hermes Palace
Hermes Palace Hotel
Hermes Palace by BENCOOLEN
Hermes Banda Aceh Banda Aceh
Hermes Palace Hotel Banda Aceh Hotel
Hermes Palace Hotel Banda Aceh Banda Aceh
Hermes Palace Hotel Banda Aceh Hotel Banda Aceh

Hermes Palace Hotel Banda Aceh Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 7 out of 26 reviews
Rating 8 - Good. 7 out of 26 reviews
Rating 6 - Okay. 9 out of 26 reviews
Rating 4 - Poor. 3 out of 26 reviews
Rating 2 - Terrible. 0 out of 26 reviews

7.8/10

Cleanliness

7.8/10

Staff & service

10/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveller

Travelled with family
Busy Old Hotel
old hotel with smelly and too crowded alot of event happen in this hotel
Stayed 2 nights in Dec 2021

8/10 Good

Muhammad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was good, even it's old hotel but good maintained. Parking space is small, so it's a little drawback
Stayed 1 night in Jun 2021

8/10 Good

Ramlan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2021

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like the soft n firm bed n pillows, very restful
Stayed 3 nights in Sep 2019

6/10 Okay

Dene

Liked: Cleanliness, staff & service, room comfort
The fun police have been to visit
Still the best hotel in Banda Aceh but unfortunately a few changes have taken place since my last visit. The spa has been closed down and it is no longer possible to get a beer by the pool - or anywhere else for that matter! As for the pool, if you want to swim you'll need to do so fully covered.
Stayed 1 night in Sep 2019

4/10 Poor

Pierre

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Wouldn't come bacj
Very few staff speaking English (or French). Bad WiFi. Slow service, lack of knowledge of menus in restaurants. Strict implementation of sharia law even within the hotel
Stayed 1 night in Aug 2019

10/10 Excellent

KEON, Busan, Korea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Facilities are Clean and Nice. Good wi-fi service and food Easy to find. Mart is near
Stayed 2 nights in Nov 2018

10/10 Excellent

SAPIAH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Mikko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel with cold beer
best hotel in Banda Aceh. You can also get a cold Bintang! Breakfast is fantastic too.
Stayed 1 night in Mar 2018

6/10 Okay

Salman, Qatar

Liked: Staff & service
Currently one of the better hotels in Banda Aceh
Recently I stayed for the second time at this hotel on my business trips to Banda Aceh. I am told that this was one of the better, if not currently the best hotel in Banda Aceh. It is busy most of the time with events and functions. The staff are friendly and eager to please the guests. There is a good opportunity to improve the management and train the staff, and bring this hotel up to 5 star standards. Overall it was a good stay.
Stayed 3 nights in Feb 2018

4/10 Poor

Sulayman

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
โรงแรมดี
โรงแรมดี ตั้งอยู่ห่างจากกลางเมืองประมาณ 5 นาที ห้องสะอาด มีผลไม้ให้ฟรี พนักงานเป็นมิตร มีสระว่ายน้ำสะอาด สำหรับเด็กและผู้ใหญ่ อาหารเช้าบุปเฟ่ต์อร่อย หลากหลายเมนู ตอนค่ำสามารถเดินไปกินมื้อค่ำจากร้านอาหารนอกโรงแรมได้
Stayed 1 night in Jan 2018

4/10 Poor

Robert (MRT), SG

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Toilet not working well
No hot water Water not flowing away- bad flooding Air cond not cold No hand towels Wasn’t that bad the last time we stayed
Stayed 1 night in Jan 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect luxury hotel
We stayed 8 nights at this hotel. Staff excellent, service excellent, cleanliness excellent, bed super comfy, good wifi, restaurant food and breakfast very tasty and wide selection of Indonesian and wide selection of Western food. Room service/restaurant food very overpriced for what it is - better to go to try the other local restaurants around Aceh - tastes more authentic and price is half. Swimming pool great for children very shallow water. Large pool area attached for adults.
Stayed 8 nights in Dec 2017

8/10 Good

Kohl E Jones

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

6/10 Okay

Duma Evi

Liked: Cleanliness, property conditions & facilities
The first time stay at Hermes
At night a lot of voice make me cant sleep very well.
Stayed 1 night in Dec 2017

6/10 Okay

johan, singapore

Liked: Room comfort
Disliked: Property conditions & facilities
Accommodation not according to booking
No interconnecting room .mini fridge not working room amenities not up to expection. Hotel not praticing good PR for guest.
Stayed 3 nights in Dec 2017

6/10 Okay

Verified traveller

Disliked: Room comfort
average hotel, wifi connection not good
far enough from city center, culinary area and souvenir, the position is in the suburb of Banda Aceh
Stayed 2 nights in Nov 2017

6/10 Okay

E, Australia

Disliked: Cleanliness, property conditions & facilities
The Herpes Palace
This is the least worst option in Banda Aceh. The restaurant is fine while the room is somewhat clean.
Stayed 8 nights in Aug 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2017

8/10 Good

Mr K, Cairns Far North Australia

Liked: Cleanliness, staff & service, property conditions & facilities
SUPPOSED TO BE BEST HOTEL IN ACEH ALONG WITH PADO
Generally good little bit run down , very friendly staff although not many speak good english . Expensive by Aceh standards $4.50 for a coke when across road a whole meal is $2.50 Internet is poor so dont expect to do business here you can just get FB to work , but overall standard was good , very substantial buffet breakfast included and big pool , also some Fox tv , they tried hard and overall we were happy
Stayed 5 nights in Jun 2017

10/10 Excellent

niezam, my, alor setar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!!! Nice place to stay!!! Nice breakfast!
Stay for 4 days 5 night. Large room. Free + unlimited data + devices of internet. Very nice hotel staff. Children enjoyed with the pool. Live music on night. Great food. You can eat hotel food at restaurant price. What else uh?? So many good thing here lah!!!

8/10 Good

Herwandi

Liked: Cleanliness, room comfort
Clean rm,clean toilet and pleasantiful Acehnes stf
Good stay, quality food and reasonable price but slightly on the upside. Catering staffs we excellent and cordial. Menu is wonderful One drawback is the wifi in room is wanting.

8/10 Good

Bernard

Liked: Cleanliness, staff & service, room comfort
Séjours satisfaisants
Nous y avons passés deux nuits et sommes très satisfaits de notre séjour. Premièrement la chambre était très grande ainsi que la salle de bains le seul point négatif est le manque de pression dans la douche.. Ensuite le petit-déjeuner était très varié Dernière chose vous êtes entouré de restaurants locaux et de brasseries.
Stayed 2 nights in Jul 2019

6/10 Okay

Liselotte

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Nedslidt, men god service og venligt personale
Ok ophold, men hotellet er ret nedslidt ift. at det reklamerer med 5 stjerner.
Stayed 2 nights in Jul 2018