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Grand Jatra Hotel Balikpapan

4.0 star property

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Photo gallery for Grand Jatra Hotel Balikpapan

Outdoor pool, pool loungers
Reception
Rooftop terrace
Executive Suite | View from room
View from property

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Bar
  • Parking included
  • Gym
  • Housekeeping

Explore the area

Map
Jl. Jenderal Sudirman No. 47, Balikpapan Superblock, Balikpapan, East Kalimantan, 76114
  • E Walk
    ‪1 min walk‬
  • Pentacity Mall
    ‪3 min drive‬
  • Aquaboom Waterpark
    ‪3 min drive‬
  • Balikpapan (BPN-Sepinggan Intl.)
    ‪18 min drive‬

Room options

View all photos for Executive Twin Room

Minibar, in-room safe, desk, soundproofing

Executive Twin Room

  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Twin Room

Minibar, in-room safe, desk, soundproofing

Superior Twin Room

  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Twin Room

Minibar, in-room safe, desk, soundproofing

Deluxe Twin Room

  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Double Room

Minibar, in-room safe, desk, soundproofing

Deluxe Double Room

  • 42 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Executive Double Room

Minibar, in-room safe, desk, soundproofing

Executive Double Room

  • Sleeps 3
  • 1 King Bed

View all photos for Superior Double Room

Minibar, in-room safe, desk, soundproofing

Superior Double Room

  • 38 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Business Suite

Minibar, in-room safe, desk, soundproofing

Business Suite

  • 48 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

  • 60 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Executive Suite

Executive Suite

Executive Suite

  • 80 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

Similar properties

Exterior

Four Points by Sheraton Balikpapan

  • Pool
  • Free airport shuttle
  • Parking included
  • Free WiFi
4.4 out of 5, Excellent, (31)
The price is €60
for 1 room
includes taxes & fees
2 Mar - 3 Mar
Four Points by Sheraton Balikpapan

About this property

Grand Jatra Hotel Balikpapan

Central hotel with 2 restaurants connected to a shopping center in Balikpapan
This smoke-free hotel features 2 restaurants, a full-service spa, and an outdoor pool. Free WiFi in public areas, free self parking, and a free manager's reception are also provided. Additionally, a fitness center, a bar/lounge, and a poolside bar are onsite.
Grand Jatra Hotel Balikpapan offers 215 air-conditioned accommodations with minibars and safes. Televisions come with satellite channels.

Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages and sports massages.
With your stay at Grand Jatra Hotel Balikpapan, you're connected to a shopping center and just a quick walk from E Walk. Features include free WiFi in public areas, free self parking, and a free manager's reception.
  • Free WiFi in some public areas
  • Free self parking
  • Enjoy Indonesian cuisine while dining at J Cuvee Lounge and Bar
  • Take a swim in the outdoor pool
  • Treat yourself to deep-tissue massages at the spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym, a steam room, and a sauna
  • Steps from E Walk and a 3-minute drive from Plaza Balikpapan
  • Airport shuttle service available for a fee
Grand Jatra Hotel Balikpapan offers its guests a full-service spa, an outdoor pool, and a sauna. There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A free manager's reception is offered daily. WiFi is free in public spaces.

Business amenities include a 24-hour business center and 7 meeting rooms. A children's pool, a fitness center, and spa services are also featured at the business-friendly Grand Jatra Hotel Balikpapan. Self parking is free.

This 4-star Balikpapan hotel is smoke free.

The hotel hosts a free manager's reception daily.
J Cuvee Lounge and Bar - This lobby lounge specializes in Indonesian cuisine and serves breakfast, lunch, and dinner.
Bellagio Restaurant - This restaurant specializes in international cuisine and serves lunch and dinner. Open daily.
24-hour room service is available.

Languages

English, Indonesian

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Return airport shuttle (surcharge)

Food and drink

  • 2 restaurants
  • 1 poolside bar and 1 bar
  • Free daily reception
  • 24-hour room service
  • Coffee/tea in a common area

Restaurants on site

  • J Cuvee Lounge and Bar
  • Bellagio Restaurant

Things to do

  • Children's pool
  • Fitness centre
  • Full-service spa
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Children's pool
  • Free cots/infant beds
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Conference space
  • Meeting rooms - 7

Outdoors

  • Pool sunloungers
  • Terrace

Spa

  • Massage - deep-tissue
  • Massage - sports

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Lift door width (centimetres): 200
  • In-room accessibility
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible (may have limits)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Free cots/infant beds

Bathroom

  • Bathrobes
  • Free toiletries
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 42-inch TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Desk
  • Phone
  • Safe
  • Slippers
  • Soundproofing

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 15

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Grand Jatra Hotel Balikpapan

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for IDR 400000.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: IDR 400000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Grand Jatra
Grand Jatra Balikpapan
Grand Jatra Hotel
Grand Jatra Hotel Balikpapan
Hotel Jatra
Jatra Hotel
Jatra Balikpapan Balikpapan
Grand Jatra Hotel Balikpapan Hotel
Grand Jatra Hotel Balikpapan Balikpapan
Grand Jatra Hotel Balikpapan Hotel Balikpapan

Grand Jatra Hotel Balikpapan Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 15 out of 66 reviews
Rating 8 - Good. 20 out of 66 reviews
Rating 6 - Okay. 17 out of 66 reviews
Rating 4 - Poor. 11 out of 66 reviews
Rating 2 - Terrible. 3 out of 66 reviews

7.0/10

Cleanliness

7.0/10

Staff & service

5.4/10

Amenities

6.8/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

6/10 Okay

Carles

Business traveller
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Lisan

Stayed 2 nights in Oct 2024

10/10 Excellent

Lisan

Stayed 1 night in Oct 2024

10/10 Excellent

Lisan

Stayed 1 night in Oct 2024

10/10 Excellent

Lisan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Lisan

Stayed 1 night in Sep 2024

10/10 Excellent

Rebecca

Stayed 2 nights in Sep 2024

4/10 Poor

John

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff are friendly and helpful. Being next to a shopping mall and bar/restaurant the location is very good. However, when I walked in it smelt damp, looked damp and felt damp. Damp patches are evident on the walls where the wallpaper is discoloured/peeling and the paintwork is bubbling. This I’m sure has a lot to do with low occupancy levels during the recent pandemic. Having stayed in the Jatra many times previously, it is disappointing to see a marked deterioration in the fabric of the building. Significant investment is required to bring it back up to standard. A final point, there is a choice of having a no smoking room; perhaps an area of the restaurant could be designated no smoking too. Arriving for breakfast newly showered and feeling fresh, I was then subjected to cigarette smoke from all directions. I left breakfast smelling like an ashtray.
Stayed 3 nights in Jun 2022

6/10 Okay

Jane

Business traveller
Liked: Cleanliness
Stayed 1 night in Sep 2020

8/10 Good

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice room, but need to work on that AC
they upgraded my room into deluxe room due to unavailable requested bed. so my room is bigger, but the air conditioner was terrible. it was very hot especially at night. i couldn't sleep well
Stayed 1 night in Sep 2020

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Terrible internet, bad beds, good location
My god the beds are uncomfortable. THey are old hard mattresses and for a king bed you get 2 old flat pillows. The rooms are getting more and more tires and need new furnishing. Due to less occapancy they are currently mostly running on 1 elevator, which is a real pain , it can take 10 min to get down . The internet is terrible, it is open so as soon as the mall opens everyone can use it and its so slow its stupid. Its unusable 23.5 hrs a day its so so slow. Restaurant is still ok, considering the covid restrictions they do a good job, weirdly there is NO hand sanitizer available in the restaurant ! Sadly the pool bar is closed.
Stayed 5 nights in Aug 2020

8/10 Good

Milan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient Place to Stay
The main advantage of this hotel is its location straight next to the mall. An easy access to pubs and shops nearby. The restaurant looks homy and live music was nice. The quality of the food wasn’t the best one
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Nov 2019

8/10 Good

Germaine

Liked: Property conditions & facilities, room comfort
Hits and Misses
Size of the hotel room was large enough and comfortable for the standard rooms. Sheets were cleaned and floors in the room was mopped daily. However, there were a few cockroaches found in the public / common areas. Was also having a massage in the room when someone rang the doorbell twice. Was getting ready before walking to the door when the person opened the hotel room door but closed it immediately after realizing there were people in the room. This was not right for room service / housekeeping.
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were mouldy . Would not book again if staying in Balikpapan
Stayed 3 nights in May 2019

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Not the best stay this time
I have stayed at this hotel a number of times. I had 4 showers during this stay, none of which had hot or very warm water. There was no bar soap provided for hand washing in my or my colleague’s room. At 4am I woke up smelling cigarette smoke. The hotel is however in a handy location.
Stayed 2 nights in May 2019

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staying for a business trip.
Room was spaciousness, clean and has a beautify sea view. Great location and convenience since the hotel is located next to the shopping mall. Reception staff was quite friendly and helpful.
Stayed 3 nights in Apr 2019

6/10 Okay

Verified traveller

Liked: Staff & service
The hotel room wasn’t up to its 5 stars standard. Mouldy walls & bathroom curtains could use some deep cleaning. But very friendly service & hospitality.
Stayed 4 nights in Mar 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I'll avoid this place in futur
Not according to the standard they claim on their website. Rooms furniture are old, poor cleaning, not so good smell inside, ...
Stayed 1 night in Dec 2018

4/10 Poor

Bill, Jakarta, Id

Disliked: Cleanliness, property conditions & facilities, room comfort
Quality is limited in Balikpapan without a doubt, but I am sure there are better hotels than this one. Room was very average, mattress was old, bathroom was not the cleanest, and they had forgotten to put towels and amenities in it. I would not recommend this hotel unless you have to.
Stayed 1 night in Dec 2018

6/10 Okay

Sanjay

Disliked: Staff & service
Not a home away from home.
The service and facilities of the hotel are same as of No Star Hotel. Again in the room there were no towels. Subsequently provided only bathing one. No hand towels despite asking twice. No body wash and moisturiser is given to customers who book online. Beds have springs hurting you through out the night. Half the time went in finding the right place to sleep. Just because of location I prefer this hotel otherwise it is not worth the money we pay.
Stayed 1 night in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Stayed 1 night in Jul 2018

8/10 Good

Puji

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2018

8/10 Good

Johan

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017