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Khaban Bacalar Hotel Boutique

3.5 star property
VIP Access

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Khaban Bacalar Hotel Boutique

Villa Khaban Private Pool Lagoon Front - up to 6 people
Master Double Suite with Balcony Lagoon View | Terrace/patio
Exterior
Lake
Suite Queen with Balcony Garden and Lagoon View | Terrace/patio

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Pool
    Pool
  • Spa
    Spa
  • Breakfast included
    Breakfast included
  • Housekeeping
    Housekeeping
  • Air conditioning
    Air conditioning
  • Parking included
    Parking included

Explore the area

Map
Región 15, MZ 1, LT 217, Colonia Aaron Merino, Bacalar, QROO, 77930
  • Lake Bacalar
    8 min walk
  • Laguna Bacalar Ecological Park
    13 min drive
  • Polytechnic University of Bacalar
    13 min drive
  • Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    54 min drive
VIP Access
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  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Master Double Suite with Balcony Lagoon View

Master Double Suite with Balcony Lagoon View

Master Double Suite with Balcony Lagoon View

  • 45 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Double with Balcony Garden View

Deluxe Double with Balcony Garden View | View from room

Deluxe Double with Balcony Garden View

  • 60 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Master Suite with Balcony Lagoon View

Master Suite with Balcony Lagoon View

Master Suite with Balcony Lagoon View

  • 60 sq m
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room with Balcony

Minibar

Double Room with Balcony

  • 45 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Villa Khaban Private Pool Lagoon Front - up to 6 people

Villa Khaban Private Pool Lagoon Front - up to 6 people

Villa Khaban Private Pool Lagoon Front - up to 6 people

  • 120 sq m
  • Lagoon view
  • Sleeps 6
  • 3 King Beds

View all photos for Deluxe King with Balcony Garden View

Deluxe King with Balcony Garden View

Deluxe King with Balcony Garden View

  • 60 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Khaban Bacalar Hotel Boutique

Suburban hotel with free breakfast and spa services
Along with an outdoor pool, this smoke-free hotel has a restaurant and spa services. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include tour/ticket assistance and a front-desk safe.
Khaban Bacalar Hotel Boutique offers 13 air-conditioned accommodations with minibars and complimentary bottled water. This Bacalar hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Bathrooms include showers with rainfall showerheads. Housekeeping is provided daily.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are couples treatment room(s) available. Services include facials and body treatments.
During your stay at Khaban Bacalar Hotel Boutique, you're just a quick walk from Lake Bacalar. Free breakfast, free WiFi in public areas, and free self parking are available.
  • Free continental breakfast served daily
  • Free WiFi (speed: 50+ Mbps)
  • Free self parking
  • Enjoy a bite to eat at the restaurant
  • Take a swim in the outdoor pool
  • Amenities include a front-desk safe and a terrace
  • Onsite recreation includes kayaking and yoga classes
  • Just a 1-minute drive from Lake Bacalar and 13 minutes from Laguna Bacalar Ecological Park
  • Airport shuttle service available for a fee
There's a restaurant on site. Free breakfast is available daily. WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. An outdoor pool, spa services, and a terrace are also featured at Khaban Bacalar Hotel Boutique. Free self parking is available.

This 3.5-star Bacalar hotel is smoke free.

Guests are served free continental breakfast daily from 8:00 AM to 10:00 AM.
Khaban Bacalar Hotel Boutique has a restaurant on site.

Languages

English, French, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • 24-hour return airport shuttle (surcharge)

Food and drink

  • Free continental breakfast available daily 8:00 AM–10:00 AM
  • 1 restaurant

Things to do

  • Canoeing
  • Kayaking
  • Outdoor pool
  • Spa services
  • Yoga classes

Family friendly

  • Outdoor pool

Conveniences

  • Front-desk safe

Guest services

  • Daily housekeeping
  • Front desk (limited hours)
  • Tour/ticket assistance

Outdoors

  • Terrace

Spa

  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Massages

Accessibility

  • This property does not have any lifts

More

  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Ceiling fan

Bathroom

  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Food and drink

  • Free bottled water
  • Minibar

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 8:00 AM - 9:30 PM
Guests will receive an email 24 hours before arrival with check-in instructions; front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at Khaban Bacalar Hotel Boutique

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 9 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 48.85 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 5000 per vehicle (roundtrip, maximum occupancy 3)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a private host (a party not acting within their trade, business or profession). EU consumer law, including the right of withdrawal, will not apply to your booking. The cancellation policy set by the private host will cover your booking.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Khaban Bacalar Hotel Boutique offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. The front desk at this property is open daily from 8:00 AM - 9:30 PM.
Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 9 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Khaban Bacalar
Khaban Bacalar Bacalar
Khaban Bacalar Hotel Boutique Hotel
Khaban Bacalar Hotel Boutique Bacalar
Khaban Bacalar Hotel Boutique Hotel Bacalar

Khaban Bacalar Hotel Boutique Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 37 out of 55 reviews" "
Rating 8 - Good. 7 out of 55 reviews" "
Rating 6 - Okay. 4 out of 55 reviews" "
Rating 4 - Poor. 2 out of 55 reviews" "
Rating 2 - Terrible. 5 out of 55 reviews" "

9.2/10

Cleanliness

8.2/10

Staff & service

9.4/10

Amenities

8.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Stayed 5 nights in Aug 2024

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here for sure!!
The service was excellent. The food was excellent. I would stay here again in a heartbeat.
Stayed 1 night in Aug 2024

10/10 Excellent

Yossie, Deming

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was quiet and peaceful
Stayed 2 nights in Jul 2024

10/10 Excellent

Sandra

Stayed 2 nights in May 2024

10/10 Excellent

Victor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2024

10/10 Excellent

Ricardo A

Travelled with family
Liked: Property conditions & facilities, room comfort
Great experience
We enjoyed the most pleasant stay at Khaban. Thank you Vanessa, Victor and chef for your service. It was great.
Stayed 4 nights in May 2024

8/10 Good

Yasmin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View was beautiful
Stayed 5 nights in Apr 2024

10/10 Excellent

Maria Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

6/10 Okay

Juan, San Ysidro

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Beautiful hotel with an amazing view, comfortable rooms. I just didn’t like the service specifically at the reception, poor customer service, lack of engagement, and misinformation about the tours.
Stayed 2 nights in Nov 2023

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay quite, beautiful view to lake, staff friendly .
Stayed 2 nights in Sep 2023

10/10 Excellent

marco

Stayed 4 nights in Jul 2023

10/10 Excellent

Jennifer, North Hollywwod

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This place is a gem in paradise. With direct access to the lake and 10 min away from town, the location is quiet, relaxing and immersed in nature. Beautiful views all around. Rooms are spacious and have large terraces with hammocks. The only thing I’d strongly suggest is improving the quality of their bedsheets. The thread count had to be the lowest possible, feeling rough and scratchy against the skin. Not a great way to rest at night.
Stayed 3 nights in Jul 2023

2/10 Terrible

Rafaela

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible customer service experience. They ignored several of my calls. Do not book this hotel unless you know for a fact there will be no flight delays, cancelation or any unforeseen changes to your trip. I understand most of hotels who appreciate business try to accommodate any changes due to flight cancellations and related issues, despite cancelation policies stated in your contract. This hotel will not even answer my phone calls. My flight was canceled due to a storm and of course I never made to the hotel, which I am also glad since I then learned this hotel is in the middle of nowhere with unpaved streets and far from everything. I’m actually glad I never made it. I never give bad feedback but I was also never had such bad customer service. They cannot even answer my calls. No accommodation has been made for the amount paid. They just took my money.

10/10 Excellent

Carlos

Stayed 2 nights in May 2023

10/10 Excellent

Paola

Stayed 2 nights in May 2023

10/10 Excellent

IVAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023

10/10 Excellent

Lucia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning property
Let me start off by saying that the staff is INCREDIBLE. I dealt closely with Victor who’s a waiter at the restaurant and Eduardo from the front desk. These gentlemen are superb. Both are so friendly and knowledgeable and willing to help. The property itself is stunning! We had two rooms and the closer to the water the villa, the more stunning the view but we got a view to the lagoon from both rooms. Traveled to Bacalar after attending a wedding in Cancun. I traveled with my husband, son and 81yo mother. The property has a lot of stairs so that was tough on my mom and the road in to the property is very bumpy. If you’re renting a car I’d suggest a compact SUV at minimum. I personally love smaller boutique hotels over larger resorts but with that comes less amenities which I was totally fine with but keep that in mind. This boutique hotel is still very high end. The quality of the food. The comfort. Their toiletries they provide are eco friendly.
View from villa 11
Stayed 2 nights in Apr 2023

4/10 Poor

jose

Stayed 2 nights in Jan 2023

10/10 Excellent

Roberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó las instalaciones, la tranquilidad y ambiente que se vive aquí.
Stayed 2 nights in Nov 2022

8/10 Good

Mariano

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Nos tocó la primer habitación con vista al jardín y parcialmente a la laguna. Yo llevaba un equipo portátil para trabajar, pero no tenía ninguna mesita o escritorio adecuado para trabajar cómodamente con mi PC. Quizá pudieran contemplar colocar un escritorio o mesita de trabajo para los huéspedes. También, por el costo que paga uno por noche (yo pagué por 2 noches $9,140), sí deberían contemplar servicio de restaurant a la habitación. Los costos realmente se me hicieron muy exagerados. En otros destinos que nos hemos hospedado, como por ejemplo en Holbox y Tulum, por poco menos de lo que pagamos en nuestro hospedaje, nos incluían un excelente desayuno, TV con cable, y aquí no. Creo que para lo que pagamos, esperaba un poco más.
Stayed 2 nights in Jul 2024

10/10 Excellent

jose

Stayed 2 nights in Jun 2024

6/10 Okay

RODRIGO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tuvimos la mala suerte de que llovió y nos quedamos sin energía toda la noche y en la mañana aún no había, tuvimos que salirnos
Stayed 1 night in Jun 2024

8/10 Good

Omar

Travelled with family
Liked: Cleanliness, property conditions & facilities
Un lugar perfecto para descansar y disfrutar de la laguna. Solo el servicio de restaurante es malo por las mañanas, en la noche muy bien, pero el personal es diferente, cero servicial por la mañana.
Stayed 2 nights in Apr 2024

2/10 Terrible

Michelle

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
Pésimo servicio, nunca hay nadie en recepción, no resuelven nada No tenían lista la habitación que reservamos con más de 3 meses de anticipación. Para entrar no hay letreros de señalización (solo uno muy pequeño) El camino de terracería horrible, no hay iluminación. No tiene fachada de hotel, se confunde. El lugar está más pequeño de lo que se ve en fotos
Stayed 2 nights in Apr 2024

2/10 Terrible

Selua

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024