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Hotel Wayak Bacalar

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Wayak Bacalar

Lake view
Panoramic Cabin
Front of property
Exterior
50-inch TV with satellite channels

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • On private beach
    On private beach
  • Spa
    Spa
  • Breakfast included
    Breakfast included
  • Housekeeping
    Housekeeping
  • Parking included
    Parking included

Explore the area

Map
Blvd. Costero Km 26 Manzana 1, Seccion 5, Lote 43/44, Bacalar, QROO, 77930
  • Lake Bacalar
    10 min walk
  • Laguna Bacalar Ecological Park
    7 min drive
  • Polytechnic University of Bacalar
    8 min drive
  • Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    49 min drive

Room options

View all photos for Panoramic Studio Suite

Panoramic Studio Suite

Panoramic Studio Suite

  • 35 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for Panoramic Cabin

Panoramic Cabin

Panoramic Cabin

  • 20 sq m
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

  • Sleeps 4
  • 2 Double Beds

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includes taxes & fees
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About this property

Hotel Wayak Bacalar

Beachfront hotel with free breakfast and spa services
Along with a private beach, this hotel has a restaurant and a bar/lounge. Free English breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a snack bar/deli, spa services, and concierge services. Change of towels is available on request.
Hotel Wayak Bacalar offers 9 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars. Rooms open to balconies. Satellite television is provided.

Bathrooms include showers with rainfall showerheads. Guests can surf the web using the complimentary wireless Internet access. In-room massages, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a private beach.
Guests can pamper themselves by indulging in the onsite spa services. There are couples treatment room(s) available. Services include massages.
During your stay at Hotel Wayak Bacalar, you're just a quick walk from Lake Bacalar. Free breakfast, free WiFi in public areas, and free self parking are available.
  • Free English breakfast served daily
  • Free WiFi
  • Free self parking and extended parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Services include a concierge, tour or ticket assistance, and luggage storage
  • Onsite recreation includes a private beach
  • Just a 2-minute drive from Lake Bacalar and 7 minutes from Laguna Bacalar Ecological Park
A private beach is featured. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi is free in public spaces.

Spa services, tour/ticket assistance, and a garden are also featured at Hotel Wayak Bacalar. Free self parking is available.

Smoking is allowed in designated areas at this 3-star Bacalar hotel.

Guests are served free English breakfast daily from 8:30 AM to 11:00 AM.
Hotel Wayak Bacalar has a restaurant on site.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free uncovered self-parking on site

Food and drink

  • Free English breakfast available daily 8:30 AM–11:00 AM
  • 1 restaurant
  • 1 bar

Things to do

  • Free beach club
  • Spa services

Family friendly

  • Rollaway/extra beds (surcharge)
  • Snack bar/deli

Guest services

  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Luggage storage
  • Tour/ticket assistance

Outdoors

  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Private beachfront location

Spa

  • Couples treatment room(s)
  • Massages

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • Couples dining
  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Rollaway/extra beds (surcharge)

Bathroom

  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 50-inch TV
  • Satellite channels

Food and drink

  • Champagne service
  • Minibar

More

  • Access via exterior corridors
  • In-room massage

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:30 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MXN 500.0 per day.
  • Cribs (infant beds) are available for MXN 500.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: MXN 500.0 per day
  • Rollaway bed fee: MXN 500.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Front desk staff will greet guests on arrival.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Hotel Kaan Bacalar
Hotel Wayak Bacalar Hotel
Hotel Wayak Bacalar Bacalar
Hotel Wayak Bacalar Hotel Bacalar
Hotel Wayak Bacalar All Inclusive

Hotel Wayak Bacalar Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 45 out of 71 reviews" "
Rating 8 - Good. 16 out of 71 reviews" "
Rating 6 - Okay. 4 out of 71 reviews" "
Rating 4 - Poor. 5 out of 71 reviews" "
Rating 2 - Terrible. 1 out of 71 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Gabriela

Stayed 2 nights in Jul 2024

10/10 Excellent

Katherine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and excellent staff. Beautiful spot to relax don't forget your bug spray. :)
Stayed 4 nights in Jul 2024

4/10 Poor

Mark

Travelled with family
Liked: Cleanliness, staff & service
Amazing location, needs some improvements
Beautiful, secluded location! Loved the kayaks, hammocks in the water and restaurant on the water. The road in is terrible- you need a SUV, even with that it’s scary, huge ruts in the road. Bring bug spray, mosquitoes are so bad. No water pressure for shower or sink and it smelt awful, like sulphur.
Stayed 2 nights in Jul 2024

8/10 Good

Philip

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I liked: Beautiful view. Right on Lake Bacalar. The restaurant has very good food. Friendly people. The entrance to get into the lake was very easy. Several areas to enter the lake. WIFI service was very good. Rooms were very spacious. Rooms were cleaned daily. The grounds were clean and nicely decorated with plenty of beach chairs by the lake. Only two negatives for us: the TV in one of our rooms didn’t work for our stay (the staff tried to fix several times and couldn't get it to work) and the property can be difficult to get around for someone with mobility problems (no level walking paths, a step to get into bathroom, stairs and inclines to get anywhere).
Stayed 3 nights in Apr 2024

10/10 Excellent

Pavlo

Travelled with family
Liked: Property conditions & facilities
Very good!!!
Stayed 1 night in Mar 2024

10/10 Excellent

tachir

Liked: Cleanliness, staff & service, property conditions & facilities
My first time and everything was amazinggggggg everything …from stay to food to service to staff to how the pictures looked…definetly come back …I leave with a huge smile
Stayed 3 nights in Mar 2024

10/10 Excellent

Kathy

Liked: Cleanliness
Stayed 2 nights in Jan 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Access to the lake, beautiful
Stayed 5 nights in Nov 2023

8/10 Good

Trevor

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The dock and food were amazing. The staff was friendly and the location was perfect. Not too close to town so it was nice and quiet. The rooms were very basic. The room layout and decor could be improved. There were no bedside lamps or charging points. You had to go across the room to turn off the lights. Shower curtains were flimsy and falling off. If they added a little love to the rooms, this would be a perfect 10.
Stayed 2 nights in Nov 2023

8/10 Good

Veranika

Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2023

10/10 Excellent

Ruben

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property serenity, staff was very attentive. Pleasure speaking with the owners. Overall experice was awesome!
Stayed 3 nights in Jun 2023

10/10 Excellent

DAVID

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing view of the lake from the property. It’s located in one of the best areas of the lake to enjoy the shallow clear waters. Hotel breakfast was delicious
Stayed 3 nights in Jun 2023

10/10 Excellent

Alejandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hermoso lugar, la dueńa es encantadora, tiene playa privada es un paraíso
Stayed 2 nights in Apr 2023

8/10 Good

Svein

Liked: Cleanliness, room comfort
Stayed 2 nights in Mar 2023

8/10 Good

Nimrod

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location, very friendly staff which is helpful. Access to lagoon is amazing and plenty of good advice to get from the staff over what to do. Rooms are big and comfortable. Could definitely benefit with some work bringing up to date, and renewal, and also some outdoor furniture for the balconies.
Stayed 3 nights in Jan 2023

6/10 Okay

David, Caldwell

Travelled with family
Disliked: Amenities
The road entrance for the hotel needs work, two small packets of shampoo, two towels(reserved for 4 people)i had breakfast included they say i didn't, had to pay for it.

8/10 Good

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
El camino para llegar (terracería) está en muy mal estado.
Stayed 2 nights in Aug 2024

8/10 Good

MARICELA

Travelled with family
Liked: Amenities, property conditions & facilities
La Laguna espectacular
Stayed 4 nights in Jul 2024

10/10 Excellent

MARICELA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La Laguna e instalaciones 10 de 10. El único inconveniente es que para llegar los señalamientos son pocos, el camino de entrada es horrible, lodoso, se atascan los autos. Y así como lo observamos si no es con camioneta no entras. El personal es atento y servicial pero creo que insuficiente.
Stayed 4 nights in Jul 2024

8/10 Good

Roberto

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
El acceso al hotel está en muy malas condiciones, riesgo de atascarse con el barro para él que trae auto. La recepción de huéspedes no hay, tiene que bajar al área de restaurante a buscar al personal para que te atiendan. La instalaciones hermosas, el lugar maravilloso y la comida buena.
Stayed 2 nights in Jul 2024

4/10 Poor

Albino Alvarez

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Muy caro el hospedaje. Sus instalaciones no lo ameritan. Falta un supervisor de instalaciones. Un gerente que vigile todo el funcionamiento del hotel. Los trabajadores hacen su mejor esfuerzo pero nadie los supervisa. Los dueños del luigar están ausentes. Sus teléfonos del hotel no funcionan. Nunca pudimos comunicarnos con ellos desde la Ciudad de México.
Stayed 7 nights in Jul 2024

10/10 Excellent

Cinthya Susana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

8/10 Good

Karla Karina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
En si el hotel está magnífico, excelente personal , la comida súper rica , limpieza , todo muy bien ! Solo que se batalla en dar con la propiedad , no hay señalización hacia el hotel, el GPS te manda por otra entrada que no es. Lo demás de 10 !
Stayed 2 nights in Jul 2024

2/10 Terrible

Francisco

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A la llegada nos dieron una habitación provisional (que no contaba con las condiciones adecuadas), toda vez que no tenían registrada nuestra llegada, tampoco tenían bebidas (muy limitadas opciones de cerveza en específico) y comida que ofrecían en la carta (como cochinita pibil). Asimismo no hay nadie que te atienda en recepción. Las palapas estaban sucias, sin limpiar. Al segundo día nos cambiaron de habitación y la regadera de la habitación no tenía potencia, tampoco nos pusieron ropa de cama completa (sábana de cajón), solo dos sábanas planas que se hacían bolas y terminamos durmiendo sobre el cubre colchón). Las instalaciones en general están muy abandondas, pero tienen una ubicación súper en la laguna (una de las cosas que valen la pena). La único rescatable es la excelente atención de Gerardo y Toño, que trataron en todo momento de hacer lo mejor con lo que tenían.
Stayed 3 nights in Jul 2024

6/10 Okay

AUGUSTO

Travelled with family
Liked: Property conditions & facilities, room comfort
Mal cambio de administracion
Derivado del cambio de administracion la estancia no fue del todo la esperada, demaciados mosquitos en recepción y habitaciones, no ofrecen repelente en recepción ni cuentan con Copal para auyentarlos, no hicieron la limpieza del cuarto un día y a la habitación de a lado que era de mis hijos si la hicieron,los kayak que antes no cobraban ahora se cobran.
Stayed 2 nights in Jul 2024