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Our Habitas Bacalar

4.0 star property
VIP Access

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Photo gallery for Our Habitas Bacalar

Exterior
Property grounds
Surfing/boogie boarding
Snack bar
Premium bedding, down duvets, minibar, in-room safe

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Breakfast included
  • Spa
  • Parking included
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
Carretera Federal Chetumal-Bacalar, Fraccion 03, Lote 164, Bacalar, QROO, 77965
  • Lake Bacalar
    ‪3 min drive‬
  • Cenote Azul
    ‪4 min drive‬
  • Cenote Cocalitos
    ‪4 min drive‬
  • Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪29 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Room (Lagoon)

Premium bedding, down duvets, minibar, in-room safe

Room (Lagoon)

  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room (Jungle)

Premium bedding, down duvets, minibar, in-room safe

Room (Jungle)

  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room (Lagoon Breeze)

Premium bedding, down duvets, minibar, in-room safe

Room (Lagoon Breeze)

  • 40 sq m
  • Sleeps 2
  • 1 King Bed

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Exterior

Cristalino Lagoon Front Hotel Restaurant & SPA

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
4.9 out of 5, Exceptional, (77)
The price is €342
for 1 room
includes taxes & fees
9 Mar - 10 Mar
Cristalino Lagoon Front Hotel Restaurant & SPA

About this property

Our Habitas Bacalar

Boardwalk/promenade hotel with free breakfast and bars
A restaurant, 2 bars/lounges, and massage/treatment rooms are available at this smoke-free hotel. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a 24-hour front desk, tour/ticket assistance, and a garden are onsite. Change of towels is available on request.
Our Habitas Bacalar offers 35 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Beds feature down comforters and premium bedding. This Bacalar hotel provides complimentary wireless Internet access.

Bathrooms include showers with rainfall showerheads, and bathrobes. Business-friendly amenities include desks and desk chairs. Additionally, rooms include complimentary bottled water and ceiling fans. In-room massages and change of towels can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Thai massages, and facials. A variety of treatment therapies are provided, including Ayurvedic and reflexology.
Our customers tell us they can't get enough of the helpful staff at Our Habitas Bacalar. During your stay, you'll be within walking distance of Lake Bacalar. Enjoy features like free breakfast, free WiFi in public areas, and free self parking.
  • Free full breakfast served daily
  • Free WiFi
  • Free self parking
  • Enjoy a bite to eat at the fine-dining restaurant
  • Services include tour or ticket assistance and luggage storage
  • Onsite recreation includes sailing, kayaking, and rowing/canoeing
  • Just a 3-minute drive from Lake Bacalar and 10 minutes from Laguna Bacalar Ecological Park
There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. Free breakfast is served daily. Public spaces have free WiFi.

Spa services, tour/ticket assistance, and a garden are also featured at Our Habitas Bacalar. Free self parking is available.

This 4-star Bacalar hotel is smoke free.

Guests are served free full breakfast daily from 8:00 AM to 11:00 AM.
Siete - This fine-dining restaurant serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).
A hosted evening meal is available for a surcharge daily.

Awards and affiliations

Our Habitas Bacalar is listed in the 2022 Condé Nast Traveler Hot List.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free secured self-parking on site

Food and drink

  • Free full breakfast available daily 8:00 AM–11:00 AM
  • 1 restaurant
  • 2 bars/lounges
  • Hosted evening meal available daily for a fee of USD 38

Restaurants on site

  • Siete

Things to do

  • Bike parking
  • Boat tours
  • Canoeing
  • Ecotours
  • Kayaking
  • Sailing
  • Spa services
  • Surfing/body boarding
  • Surfing lessons

Guest services

  • 24-hour front desk
  • Change of towels (on request)
  • Daily housekeeping
  • Luggage storage
  • Tour/ticket assistance

Outdoors

  • Garden
  • Outdoor entertainment area
  • Outdoor furniture

Spa

  • 2 treatment rooms
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - Thai
  • Massage/treatment rooms
  • Reflexology

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • No lift (single-level property)

More

  • At least 80% of food locally sourced
  • At least 80% organic food
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally owned and organised tours and activities
  • Romance packages available
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Ceiling fan
  • Down duvet
  • Premium bedding

Bathroom

  • Bathrobes
  • Eco-friendly toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper

Food and drink

  • Champagne service
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Bulk dispenser for toiletries
  • Desk
  • Desk chair
  • In-room massage
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Recycling
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests will receive an email 5 days before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children 18 and younger are not allowed at this property. All guests older than 18 are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Hosted evening meal: USD 38

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property doesn't offer after-hours check-in. Guests will receive an email 5 days before arrival with check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 18 years old and younger aren't allowed at this property.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Habitas Bacalar
OurHabitas Bacalar
Our Habitas Bacalar Hotel
Our Habitas Bacalar Bacalar
Our Habitas Bacalar Hotel Bacalar

Our Habitas Bacalar Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 144 out of 180 reviews
Rating 8 - Good. 20 out of 180 reviews
Rating 6 - Okay. 10 out of 180 reviews
Rating 4 - Poor. 3 out of 180 reviews
Rating 2 - Terrible. 3 out of 180 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Monica, San Ysidro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent food service and quality
Stayed 3 nights in Oct 2024

10/10 Excellent

Raul Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Celia, Grand Prairie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful property. I loved that it was peaceful and that the lagoon was easily accessible. Breakfast was delicious. The only thing, is I wish their were more dinner options but other than that, it was a delightful stay.
Stayed 2 nights in Oct 2024

8/10 Good

Beatriz

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is AMAZING!!! Unfortunately, the check in and check out experiences were NOT good.
Stayed 2 nights in Oct 2024

10/10 Excellent

Radhika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

sabrina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Colomba

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

vanessa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved it. Food was great, right on the lagoon. Staff were friendly.
Stayed 4 nights in Jul 2024

10/10 Excellent

Gilvanete

Liked: Cleanliness, staff & service, property conditions & facilities
Property was very peaceful . Staff was amazing. I will definitely return.
Stayed 4 nights in Jul 2024

10/10 Excellent

Juan Pablo

Liked: Cleanliness, staff & service, property conditions & facilities
Gray service, great food and a paradise!
Stayed 6 nights in Jul 2024

4/10 Poor

Nubia, Midland

Stayed 4 nights in Jul 2024

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property and very clean. Would say don’t go in June too many mosquitoes and too much rain. Which made for dark lagoon. But all in all beautiful.
Stayed 4 nights in Jun 2024

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
pesimo horario para uso de sup
elegimos este hotel pornque estaba alejado del resto y primordialmente por que ofrecen SUP sin embargo resulto que el horario para poder remar es muy limitado solo en las horas de sol de 9am a 5pm y no nos quisieron prestar remos mas temprano por que buscan venderte un tour de 6am a 9am practicamente prefieren mantener seguro el equipo oara poder venderlo en tour que proporcionarlo para uso de los huespedes, ademas las tablas son de calidad muy baja
Stayed 5 nights in Jun 2024

10/10 Excellent

Mar Y Sol, Cupertino

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent choice for a relaxing weekend, the service staff is the highlight of the hotel
Stayed 2 nights in Mar 2024

10/10 Excellent

Durand Agnesa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at Our Habitas was very relaxing and lovely. The staff were very friendly, professional and helpful. Special shout out to Carlos and Omar who both were on point with their service! I will definitely recommend this place to friends or family.
Stayed 3 nights in Mar 2024

10/10 Excellent

Nancy, McAllen

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hey lovely from the moment we arrived, a must stay.
Stayed 1 night in Jan 2024

2/10 Terrible

Boris

Stayed 2 nights in Jan 2024

10/10 Excellent

Sana

Stayed 5 nights in Dec 2023

10/10 Excellent

kris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
regular guest at Habitas - they don't acknowledge the guests that are regulars.
Stayed 2 nights in Dec 2023

8/10 Good

Laura

Travelled with partner
Liked: Amenities, property conditions & facilities
Stayed 7 nights in Nov 2023

10/10 Excellent

Ruobing

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Christian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great really good customer service, the response time was great. Spectacular view to the lagoon
Stayed 2 nights in Nov 2023

10/10 Excellent

Heron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and peaceful place!!
Stayed 2 nights in Oct 2023

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel
Beautiful hotel in a natural, intimate setting right on the water. The room was spacious, clean and comfortable. We loved the outdoor shower. The service was also excellent. The food was delicious but portions were a bit small and the restaurant is quite expensive. Great quality ingredients though. Loved the coffee! Only thing that was a bit of a bummer was that we couldn't connect to the wifi in the room. The signal was too weak. Our room was too far from the router. Next time we'll request a room with better wifi. Overall a beautiful hotel. Hopefully we can return soon!
Stayed 2 nights in Oct 2023

10/10 Excellent

Alejandro

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023