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Cristalino Lagoon Front Hotel Restaurant & SPA

4.0 star property
VIP Access

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Cristalino Lagoon Front Hotel Restaurant & SPA

Exterior
2 outdoor pools
Exterior
Aerial view
Premium bedding, Tempur-Pedic beds, minibar, in-room safe

Reviews

9.8 out of 10

Exceptional

Popular amenities

  • Pool
    Pool
  • Breakfast available
    Breakfast available
  • Bar
    Bar
  • 24/7 front desk
    24/7 front desk
  • Air conditioning
    Air conditioning
  • Parking included
    Parking included

Explore the area

Map
511 Costera, Bacalar, QROO, 77933
  • Cenote Esmeralda
    5 min walk
  • Lake Bacalar
    16 min walk
  • Cenote Cocalitos
    16 min walk
  • Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    36 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Deluxe Double Partial Lagoon View

Deluxe Double Partial Lagoon View

Deluxe Double Partial Lagoon View

  • 45 sq m
  • Partial lake view
  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe King Size Front Lagoon View

Deluxe King Size Front Lagoon View

Deluxe King Size Front Lagoon View

  • 45 sq m
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe King Size Partial Lagoon View

Deluxe King Size Partial Lagoon View

Deluxe King Size Partial Lagoon View

  • 45 sq m
  • Partial lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Partial Lagoon View

Junior Suite Partial Lagoon View

Junior Suite Partial Lagoon View

  • 45 sq m
  • Partial lake view
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Amainah Bacalar Hotel Boutique - Adults Only

Pool
Spa
Parking included
Free WiFi
4.8 out of 5, Exceptional, (293)
The price is €198
for 1 night
includes taxes & fees
8 Dec - 9 Dec
Amainah Bacalar Hotel Boutique - Adults Only

About this property

Cristalino Lagoon Front Hotel Restaurant & SPA

Lakefront hotel with 2 outdoor pools and a steam room
This smoke-free hotel features 2 outdoor pools, a restaurant, and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include a steam room, a meeting room, and a 24-hour front desk. Housekeeping is available on request.
Cristalino Lagoon Front Hotel Restaurant & SPA offers 20 air-conditioned accommodations with minibars and laptop-compatible safes. Tempur-Pedic beds feature premium bedding. 32-inch Smart televisions come with satellite channels.

Bathrooms include showers, slippers, complimentary toiletries, and hair dryers. This Bacalar hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Additionally, rooms include espresso makers and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

2 outdoor swimming pools are on site along with a steam room.

The recreational activities listed below are available either on site or nearby; fees may apply.

During your stay at Cristalino Lagoon Front Hotel Restaurant & SPA, you're just a quick walk from Cenote Esmeralda. Features include free WiFi in public areas and free self parking, plus 2 outdoor pools.
  • Free WiFi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free self parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Continental breakfast served daily for a fee
  • Take a swim in the 2 outdoor pools
  • Amenities include meeting rooms, a multilingual staff, and a terrace
  • Onsite recreation includes a steam room and kayaking
  • Just a 5-minute walk from Cenote Esmeralda and a 4-minute drive from Lake Bacalar
Cristalino Lagoon Front Hotel Restaurant & SPA offers its guests 2 outdoor swimming pools and a steam room. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A terrace, multilingual staff, and a garden are also featured at Cristalino Lagoon Front Hotel Restaurant & SPA. Self parking is free.

This 4-star Bacalar hotel is smoke free.

For a fee, guests can enjoy continental breakfast daily from 8:00 AM to 11:30 AM.
Cristalino Lagoon Front Hotel Restaurant & SPA has a restaurant on site.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free uncovered self-parking on site

Food and drink

  • Continental breakfast available for a fee daily 8:00 AM–11:30 AM: USD 10.00-50.00 per person
  • 1 restaurant
  • 1 bar

Things to do

  • 2 outdoor pools
  • Kayaking
  • Paddleboards on-site
  • Private picnics
  • Steam room

Conveniences

  • Reception hall

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Housekeeping (on request)
  • Multilingual staff

Business services

  • A meeting room

Outdoors

  • Garden
  • Nature reserve
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Front entrance ramp
  • Tile flooring in public areas
  • Tile flooring in room
  • Well-lit path to entrance

More

  • Couples dining
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Premium bedding
  • Tempur-Pedic bed

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 32-inch smart TV
  • Satellite channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Espresso maker
  • Minibar

More

  • Laptop-compatible safe
  • Slippers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 16

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Cristalino Lagoon Front Hotel Restaurant & SPA

Children and extra beds

  • Children 17 and younger are not allowed at this property. All guests older than 17 are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately USD 10.00 to 50.00 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Long-term renters welcome
Safety features at this property include a security system
Front desk staff will greet guests on arrival.

We should mention

  • Children 17 years old and younger aren't allowed at this property.
  • Pets and service animals are not allowed on site.

Property is also known as

Cristalino Lagoon Front Hotel Restaurant
Cristalino Lagoon Front Hotel Restaurant & SPA Hotel
Cristalino Lagoon Front Hotel Restaurant & SPA Bacalar
Cristalino Lagoon Front Hotel Restaurant & SPA Hotel Bacalar

Cristalino Lagoon Front Hotel Restaurant & SPA Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 43 out of 50 reviews" "
Rating 8 - Good. 5 out of 50 reviews" "
Rating 6 - Okay. 2 out of 50 reviews" "
Rating 4 - Poor. 0 out of 50 reviews" "
Rating 2 - Terrible. 0 out of 50 reviews" "

10/10

Cleanliness

9.6/10

Staff & service

9.8/10

Amenities

10/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Angelica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful, 2 pools, 3 piers with stairs to go into the lagoon, an excellent restaurant in a nice safe location
Stayed 3 nights in Aug 2024

10/10 Excellent

Brianna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeous hotel right on the lagoon. The staff were attentive and friendly. We enjoyed our stay. Only thing I would mention is they should have bikes to rent. We had to spend money on taxis every time we wanted to go to centro Bacalar. But other than that the stay was perfecto!
Stayed 3 nights in Aug 2024

10/10 Excellent

Salvador

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Andres

Stayed 1 night in Jul 2024

10/10 Excellent

Ramon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New Hotel. Very clean, nice views, nice pools, acces to lake, kayas availabe-included
Stayed 2 nights in Jul 2024

10/10 Excellent

Amber, madison

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property and the service that we received were magnificent. The staff were glorious and attentive, with great amenities available. The spa only had one therapist so we had to stagger appointments, but not a big deal. We had some pool side snacks and ordered dinner from room service one night. The food & cocktails were spectacular. Very convenient to town, but also has everything you need. A few other resorts & restaurants are within walking distance as well. Property is new and clean. The beds were incredibly comfortable. Rooms were spacious & well designed, including rainfall shower, extra counter space, large balcony, great air con & hot water.
Stayed 4 nights in Jul 2024

10/10 Excellent

Celeste

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Had an amazing experience at Hotel Cristalino. The service was top-notch and everyone was very friendly and accommodating. The room was a great size and I had the option of choosing which scent I preferred for the soaps and lotions provided. The lagoon was absolutely breathtaking and you are able to borrow kayaks or paddle boards from the front desk to explore it.
Stayed 2 nights in Jun 2024

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved it all 11
Stayed 1 night in Jun 2024

10/10 Excellent

Randy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, new, clean
Stayed 1 night in Jun 2024

10/10 Excellent

Denise, San Antono

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would go back loved it
Stayed 3 nights in May 2024

10/10 Excellent

dale, Downey

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Would stay again!
Stayed 2 nights in May 2024

8/10 Good

Raul

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente trato por parte de su personal, pero falta mejorar el servicio de bebidad en el deck.
Stayed 1 night in Aug 2024

10/10 Excellent

Joan Carles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen hotel
Stayed 4 nights in Aug 2024

10/10 Excellent

Pablo, Guadalajara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las vistas son increibles y la ubicación privilegiada, a un lado del cenote esmeralda. Hacen un grupo de whatsapp a tu llegada y siempre están atentos a todo lo que necesitas, la atención es realmente extraordinaria y perdonalizada. Te dan a escoger entre 3 aromas para el set de jabones, shampoo y acondicionador. Por lo general hay toallas en cada camastro a tu disposición. Cuando te levantas en la noche hay luz tenue automática en lavabo y baño. Además de la limpieza normal de la habitación, por la tarde, si destendiste la cama, ellos la vuelven a tender y te preparan la cama para dormir con unos pequeños detalles. Hay kayak de 1 y 2 plazas, paddle board, incluidos con tu estancia. Los jardines están impecables. Las 2 albercas son climatizadas y están en muy buenas condiciones. Las camas, ropa de cama y las almohadas son muy comodas. Mucho personal en el hotel, hay personal por todos lados, siempre hay alguien dispuesto a auydarte. Solo son 20 habitaciones, lo cual lo hace muy tranquilo y sin ruido, ya que es solo adultos. Estuvimos 5 días y 4 noches los alimentos en el restaurante son muy buenos y el servicio es excelente, los precios son acordes a Bacalar y al hotel.
Stayed 4 nights in Aug 2024

6/10 Okay

JOSE EDUARDO

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Buen hotel , mal servicio .
El hotel es maravilloso , la comida es mala por ser amable , los precios son normales para una estancia en un hotel de este tipo ( comida , bebidas ) , muy cómodo , lo único no tan agradable es el servicio , llegue 1:30 y se que el check in es hasta las 3, me ofrecen pagar 2 mil pesos para entrar antes , cosa que me negué pero vi que los cuartos estaban listos y el hotel a menos del 50% de su capacidad , después al salir quise pagar mis consumos y al pagar 420 pesos con un billete de 1000 me piden dejarlo así ya que no tiene cambio con cara de risa , me negué y fue tardado , entiendo pero es un hotel donde la gente paga consumos , deben estar más listos , muy poco personal en el hotel , no es que esté mal pero para pedir un kayac o lo que sea tienes que ir a recepción todo el tiempo .
Stayed 1 night in Aug 2024

10/10 Excellent

Mauricio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place only issue is no breakfast included so have to buy in restaurant - restaurant is very good but the bill add’s up :-)
Stayed 3 nights in Jul 2024

8/10 Good

Mario de Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

8/10 Good

Blanca Estela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La comida muy pequeña la porción !
Stayed 1 night in Jun 2024

10/10 Excellent

Rene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lugar para descansar, muy tranquilo y con acceso a la Laguna un lugar maravilloso
Stayed 2 nights in Jun 2024

10/10 Excellent

Marina

Stayed 2 nights in Jun 2024

10/10 Excellent

Luis Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente estadía
El hotel es muy cómodo y tranquilo, los empleados serviciales y hacen de la estancia una experiencia muy grata !
Stayed 3 nights in May 2024

10/10 Excellent

Ivan

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Rafael

Travelled with partner
Liked: Amenities
Excelente vista y ubicación en la laguna, tranquilo y sin ruidos. Los alimentos del restaurante de buena calidad y linda vista a la laguna. Muy recomendable.
Stayed 4 nights in Apr 2024