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Hotel Koox Jool Bacalar

3.0 star property

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your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Hotel Koox Jool Bacalar

Front of property
Surfing/boogie boarding
Traditional Room, 1 Double Bed, Ensuite, Garden View
Living area
Ecotours

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa
  • Bar
  • Pet-friendly
  • Breakfast available
  • Housekeeping
  • Air conditioning

Explore the area

Map
Avenida 3 Reg 2, MZ 16 LT 13 Núm 984, Bacalar, QROO, 77930
  • Laguna Bacalar Ecological Park
    ‪2 min walk‬
  • Lake Bacalar
    ‪5 min walk‬
  • Fort of San Felipe
    ‪7 min walk‬
  • Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪43 min drive‬

Room options

View all photos for Classic Room, 1 King Bed, Private Bathroom, City View

Classic Room, 1 King Bed, Private Bathroom, City View

Classic Room, 1 King Bed, Private Bathroom, City View

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 2 Double Beds, Private Bathroom, Garden View

Family Room, 2 Double Beds, Private Bathroom, Garden View

Family Room, 2 Double Beds, Private Bathroom, Garden View

  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 1 Double Bed, Ensuite, Garden View

Traditional Room, 1 Double Bed, Ensuite, Garden View

Traditional Room, 1 Double Bed, Ensuite, Garden View

  • Sleeps 2
  • 1 Double Bed

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About this property

Hotel Koox Jool Bacalar

Hotel with spa services, steps from Laguna Bacalar Ecological Park
A restaurant, a bar/lounge, and spa services are available at this hotel. WiFi in public areas is free. Additionally, concierge services, tour/ticket assistance, and a garden are onsite. Change of towels is available on request.
Hotel Koox Jool Bacalar offers 6 accommodations with air conditioning. This Bacalar hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.
Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages and sports massages.
During your stay at Hotel Koox Jool Bacalar, you're just a quick walk from Laguna Bacalar Ecological Park. Features include free WiFi in public areas, plus a restaurant and a bar. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi (speed: 25+ Mbps)
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Services include a concierge, tour or ticket assistance, and luggage storage
  • Steps from Laguna Bacalar Ecological Park and 5 minutes by foot from Lake Bacalar
  • Cats and dogs welcome for free
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Spa services, a terrace, and tour/ticket assistance are also featured at Hotel Koox Jool Bacalar.

Smoking is allowed in designated areas at this 3-star Bacalar hotel.

For a fee, guests can enjoy cooked-to-order breakfast daily from 8:00 AM to 11:00 AM.
Hotel Koox Jool Bacalar has a restaurant on site.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available

Food and drink

  • Cooked-to-order breakfast available for a fee daily 8:00 AM–11:00 AM: MXN 80-160 for adults and MXN 80-160 for children
  • 1 restaurant
  • 1 bar

Things to do

  • Spa services

Guest services

  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Front desk (limited hours)
  • Luggage storage
  • Tour/ticket assistance

Outdoors

  • Garden
  • Terrace

Spa

  • Massage - deep-tissue
  • Massage - sports

Accessibility

  • This property does not have any lifts

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Private bathroom

More

  • Iron/ironing board (on request)

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

  • Pets are welcome and stay free
  • Only dogs and cats are allowed
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 80 to 160 for adults, and MXN 80 to 160 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
The front desk at this property is open daily from 7:00 AM - 11:00 PM.
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Bacalar
Hotel Koox Jool Bacalar Hotel
Hotel Koox Jool Bacalar Bacalar
Hotel Koox Jool Bacalar Hotel Bacalar

Hotel Koox Jool Bacalar Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 10 out of 16 reviews" "
Rating 8 - Good. 1 out of 16 reviews" "
Rating 6 - Okay. 3 out of 16 reviews" "
Rating 4 - Poor. 1 out of 16 reviews" "
Rating 2 - Terrible. 1 out of 16 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Thomas Hernandez

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff are great and friendly. We felt comfortable, safety.
Stayed 2 nights in Dec 2023

6/10 Okay

Jose

Liked: Cleanliness, room comfort
Room and installations were ok staff was friendly , ever since our arrival they offered us couple tours we agreed to take the half day tour , on the day of our tour they never showed up to pick us up witch means we lost the whole day waiting on them they never gave us an explanation or heads up that the tour wasn’t going to happened . that was really rude and disappointing
Stayed 1 night in Oct 2023

10/10 Excellent

Alexander

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was so perfect. Since we arrive everyone was so gentle, the rooms are si comfy and it’s near the lagoon, of course I’ll be back to that amazing place.
Stayed 1 night in Aug 2023

2/10 Terrible

Emil

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very disrespectful and advantageous people
Stayed 1 night in Jul 2023

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Juan Carlos

Stayed 2 nights in Oct 2024

10/10 Excellent

Monserrat

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

6/10 Okay

Manuel

Reserva SORPRESA!
Casa C/4 Hab.más 2 cuartos 3X4 en lo que era el patio (todo tabla de madera y tubería PVC expuesta) 1A/C minisplit las rentan como cabaña? Pero lo más incomodo un Bar nocturno hasta 5am con alto volumen frente justo cuartos!
Stayed 2 nights in Oct 2024

10/10 Excellent

Juan Francisco

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Hector

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
muy agradable
un hotel tipo familiar buena atención y limpieza recomiendo cuando visiten bacalar
Stayed 1 night in May 2024

8/10 Good

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 4 nights in Apr 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Estancia
Muy limpio y cómodo Tienes AA en tu habitación y tienes el control para regularlo
Stayed 1 night in Dec 2023

10/10 Excellent

Olga Lilia

Liked: Cleanliness, staff & service, property conditions & facilities
Muy buena ubicación, servicio y atención.
Stayed 1 night in Sep 2023

4/10 Poor

Ana Guadalupe Petul

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Me pareció un poco elevado el precio, considerado que fue una cabaña la que me proporcionaron. Cuando ingresamos, había una gotera, en la cama estaba una cucaracha, había mucha humedad y el aire acondicionado nunca enfrió. Podría salvar el servicio, todos fueron muy amables y la ubicación yo diría que esta un poquito más alejado de lo q menciona la pagina.
Stayed 1 night in Jul 2023