2/10 Terrible
Tricia S.
20 Sept 2024
Disliked: Cleanliness
Book at Your Own Risk
I give this location one star for two reasons: 1) the space is nicely laid out, even if very small and 2) it seems like it would be very child friendly due to all the duct tape holding things together and the scratched, dented, and worn furniture. From dirty dishes that were put away in the cabinets to standing in water when showering because of clogged drains, and a myriad of things in between, this listing is anything but luxury. At least we had video and photographic evidence of the three most egregious issues: only two of the four levels had working lights, the one smoke detector was wrapped in a plastic bag hanging by its wires from the ceiling, and the main bedroom had a broken bed. Another reviewer mentioned water damage; the damage is still evident, and the sheet rock repair was poorly done with pieces hanging in the kitchen. We tried to discuss in good faith with the management company. They were friendly to begin with. They tried to blame the lighting issue on a thrown breaker, which we had already checked, and then they lost interest in the other concerns. They issued a 50% refund in accommodation fees, which makes sense since only two of the four levels were usable. When I pushed back on the exorbitant host and service fees, they refused to discuss it further or give me the name of a direct supervisor. Due to the number of issues and the fact that none of the issues were unforeseen, I cannot in good conscious recommend this listing.
Tricia S.
Stayed 2 nights in Aug 2024