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Extended Stay America Suites Austin Northwest/Arboretum

2.5 star property

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your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Extended Stay America Suites Austin Northwest/Arboretum

Studio, 2 Double Beds, Non Smoking
Property amenity
Lobby
Exterior
Studio, 1 Queen Bed, Accessible, Non Smoking | Private kitchen

Reviews

6.6 out of 10

Popular amenities

  • Pet-friendly
  • Laundry
  • 24/7 front desk
  • Parking included
  • Breakfast included
  • Air conditioning

Explore the area

Map
10100 N Capital Of Texas Hwy, Austin, TX, 78759
  • Arboretum at Great Hills Mall
    ‪14 min walk‬
  • Q2 Stadium
    ‪3 min drive‬
  • Domain Northside
    ‪3 min drive‬
  • Austin, TX (AUS-Austin-Bergstrom Intl.)
    ‪20 min drive‬

Room options

View all photos for Studio, 1 Queen Bed, Accessible, Non Smoking

Desk, iron/ironing board, free WiFi, bed sheets

Studio, 1 Queen Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio, 1 Queen Bed, Non Smoking

Desk, iron/ironing board, free WiFi, bed sheets

Studio, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio, 2 Double Beds, Non Smoking

Studio, 2 Double Beds, Non Smoking

Studio, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Studio, 1 King Bed, Non Smoking

Studio, 1 King Bed, Non Smoking

Studio, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Sonesta Simply Suites Austin The Domain Area

Pet-friendly
Free WiFi
Air conditioning
Gym
4.1 out of 5, Very good, (782)
The price is €121
for 1 room
includes taxes & fees
15 Feb - 16 Feb
Sonesta Simply Suites Austin The Domain Area

About this property

Extended Stay America Suites Austin Northwest/Arboretum

Austin hotel in Gateway with free breakfast and a 24-hour front desk
Coffee/tea in a common area, laundry facilities, and a 24-hour front desk are available at this smoke-free hotel. Free on-the-go breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a front-desk safe and a vending machine. Housekeeping is available on request.
Extended Stay America Suites Austin Northwest/Arboretum offers 102 accommodations with coffee/tea makers and hair dryers. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries.

This Austin hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided on request.

The recreational activities listed below are available either on site or nearby; fees may apply.
Our customers tell us they can't get enough of the helpful staff at Extended Stay America Suites Austin Northwest/Arboretum. During your stay, you'll be within walking distance of Arboretum at Great Hills Mall. Enjoy features like free breakfast, free WiFi in public areas, and free self parking.
  • Free on-the-go breakfast served daily
  • Free WiFi
  • Free self parking
  • Amenities include a front-desk safe, laundry facilities, and an elevator
  • 6 minutes by car from Lake Austin and 11 minutes from University of Texas at Austin
  • Cats and dogs welcome for a fee (restrictions apply)
Free breakfast is served daily. WiFi is free in public spaces. The business-friendly Extended Stay America Suites Austin Northwest/Arboretum also features a vending machine, coffee/tea in a common area, and laundry facilities. Free self parking is available.

This Austin hotel is smoke free.

Guests are served free on-the-go breakfast daily from 6 AM to 9:30 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site

Food and drink

  • Free on-the-go breakfast available daily 6 AM–9:30 AM
  • Coffee/tea in a common area

Family friendly

  • Full-sized fridge
  • Kitchen
  • Laundry facilities
  • Microwave

Conveniences

  • Lift
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Housekeeping (on request)
  • Laundry facilities

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible (may have limits)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • TV channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Cookware/dishes/utensils
  • Kitchen
  • Microwave
  • Fridge
  • Stovetop

More

  • Desk
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 25.00 per pet, per night (maximum USD 150 per stay)
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25.00 per pet, per night (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Housekeeping is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Extended Stay America Arboretum
Extended Stay America Arboretum Austin
Extended Stay America Arboretum Hotel
Extended Stay America Arboretum Hotel Austin
Extended Stay America Austin Northwest/Arboretum Hotel
Extended Stayamerica Austin/Arboretum Hotel Austin
Extended Stay America Austin Arboretum Hotel
Extended Stay America Austin
Extended Stay America Austin-Arboretum-Capital Texas Hwy Hotel
Extended Stay America Austin-Arboretum-Capital Texas Hwy
Extended Stay America Northwest/Arboretum Hotel
Extended Stay America Austin Northwest/Arboretum
Extended Stay America Northwest/Arboretum
Extended Stay America Austin Northwest/Arboretum
Extended Stay America Suites Austin Northwest/Arboretum Hotel
Extended Stay America Suites Austin Northwest/Arboretum Austin

Extended Stay America Suites Austin Northwest/Arboretum Reviews

Reviews

6.6
Rating 10 - Excellent. 206 out of 919 reviews" "
Rating 8 - Good. 244 out of 919 reviews" "
Rating 6 - Okay. 182 out of 919 reviews" "
Rating 4 - Poor. 138 out of 919 reviews" "
Rating 2 - Terrible. 149 out of 919 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Michael

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth the stay
One of the worst hotels I’ve stayed in. As soon as I walked into the room, it smelled like cigarettes smoke. The television did not work and all the furniture was broken and unkept.
Stayed 2 nights in Oct 2024

2/10 Terrible

Miguel

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

2/10 Terrible

bill

Travelled with family
Disliked: Amenities
Booked a two double beds, hotel provided one queen. No refund
Stayed 4 nights in Oct 2024

4/10 Poor

Marcia

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
We had emailed days prior about an early check in and recieved no response. So we went straight to the hotel to see what they could do for us. The team lead at the front desk did not allow us to have an early check-in and was quite rude about it. We had to venture off for 3 hours, came back at 2:30 and room still wasnt ready. 10 minutes later another couple walked in and they were able to check in. They didnt even have restrooms for customers. Breakfast consisted of coffee, granola bars, oatmeal packs. Our second and third day ONLY had coffee and the oatmeal packs that do not taste good. Our room was never clean, no bed made, no fresh towels, no toilet paper. Not impressed. Only good thing is that there is a plaza across with restaurants (20 min. walk, 5 minute uber ride).
Stayed 4 nights in Oct 2024

8/10 Good

Sadiq

Stayed 2 nights in Sep 2024

10/10 Excellent

Stephen

Stayed 1 night in Sep 2024

10/10 Excellent

Sumedh

Liked: Cleanliness
Stayed 2 nights in Sep 2024

10/10 Excellent

Chelsie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very help full at check in..and the rooms are nice and clean
Stayed 1 night in Oct 2024

6/10 Okay

Ericnisha

Stayed 7 nights in Sep 2024

10/10 Excellent

Sheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

2/10 Terrible

Fidel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

2/10 Terrible

Jin

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No good
Stayed 1 night in Sep 2024

10/10 Excellent

Eric

Travelled with family, Travelled with family and small children, Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel met and exceeded my expectations In every way.
Stayed 1 night in Sep 2024

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
People loitering in parking lot and around building was not safe.
Stayed 1 night in Sep 2024

10/10 Excellent

Cornelious

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

8/10 Good

Kwaku

Liked: Cleanliness, staff & service, property conditions & facilities
Good place
Stayed 1 night in Sep 2024

10/10 Excellent

Jin

Stayed 1 night in Aug 2024

2/10 Terrible

Judith

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our trip was last minute, with high priority to stay in same hotel as friends, close to the places we needed to visit. Otherwise, we would have looked for another hotel after the first night. We should have known we wouldn't have a good experience when we first entered. Nobody was at the registration desk and there was water dripping from the ceiling onto the registration desk. The employee who came out to greet us was surprised by the water and rushed off to check the rooms above and make some phone calls. We had to stand around a while before we could check in. There was an odd smell in the hall but the room smelled ok. The room was adequate, however we were surprised that, for an extended stay hotel, there were no glasses, plates, utensils, etc. NONE! Apparently you have to pay extra for those. Bathroom light was extremely dim, almost couldn't see. Toiletries were nearly nonexistent: 2 small bars of soap and one TINY container of mediocre shampoo. No hand lotion or conditioner. Hair dryer was missing. The guy at the front desk didn't have a spare hair dryer. I had to wait quite a while until he finally found one. Thank goodness for a nearby Target where we were able to pick up some supplies. Breakfast was not good. It was a cart in the entry with some instant oatmeal, instant grits, a few small packaged muffins, a couple of breakfast bars, and coffee. We went to McDonalds. The staff were polite. Don't think the state of the property was their fault.
Stayed 3 nights in Sep 2024

2/10 Terrible

Savannah

Stayed 1 night in Sep 2024

4/10 Poor

PRISCILLA

Business traveller, Travelled with partner
Liked: Staff & service
Staff was very nice and helpful.
Stayed 2 nights in Aug 2024

8/10 Good

Luis, Leander

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recommend this place
Stayed 5 nights in Jun 2024

4/10 Poor

San Juanita

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

2/10 Terrible

Adrian

Disliked: Staff & service
Stayed 1 night in Jul 2024

10/10 Excellent

Daiquiri, Westlake Hillls

Stayed 2 nights in Jun 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Not recommended
Room is not good at all, no cleaning. I just cancelled my reservation and moved to another one with the same budget.
Stayed 10 nights in Jun 2024