4/10 Poor
Kristy
Travelled with family
29 Nov 2024
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unfortunate.
First off. I've been partial to this Embassy Suites as I have stayed here numerous times in the last 15 years. We are Hilton Honor members and this is one of my first places to look each time I come to Austin.
Communication could have been better. Every traveler/family checking in had no idea that the property was down to ONE elevator for the entire place. Highly inconvenient, but I do realize they were at the mercy of parts/service.
Upon checking in, we went to our room only to find that the sheets on the bed were 'soiled' or whatever it was. The bathroom vent fan would not turn off. They did move us next door to a cleaner room. After that, the stay was fine.
HOWEVER...I left my Apple watch behind (totally on me). I have called almost daily for 3-4 days and requested a call back from Housekeeping and the property manager. Neither has happened. According to the front desk, not one person on site can walk to Housekeeping and look for the watch. It has become a loop that I can not get out of.
Unfortunately, this property will be crossed off my list for further stays.
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Kristy
Stayed 2 nights in Nov 2024