4/10 Poor
Mandy
Travelled with family
7 Sept 2024
Disliked: Staff & service
The hotel is beautiful and clean. Very convenient to base. There were 2 issues. One is the pool was “closed due to a maintenance issue” and I feel as it is an amenity to the property that was part of our decision to stay here there should be some small compensation for the inconvenience, but the staff just shrugged their shoulders. The second issue was the hot water not working in our room. When I informed the front desk they proceeded to ask if I turned it on correctly or gave it enough time making me feel dumb. They later confessed they had been having that problem with that particular room. While they did the right thing and gave us another room they made me feel stupid first which was highly inappropriate
Mandy
Stayed 1 night in Sep 2024