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SO/ Auckland

5.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for SO/ Auckland

Terrace/patio
Indoor pool
Premium bedding, free minibar, in-room safe, desk
Front of property
Suite, 1 King Bed (Atelier. Club Signature Access) | Executive lounge

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Pool
    Pool
  • Bar
    Bar
  • Spa
    Spa
  • Room service
    Room service
  • Breakfast available
    Breakfast available
  • Parking available
    Parking available

Explore the area

Map
Cnr. Customs East & Gore Street, Auckland, 1010
  • Queen Street Shopping District
    2 min walk
  • University of Auckland
    4 min walk
  • Queens Wharf
    4 min walk
  • Auckland (AKL-Auckland Intl.)
    28 min drive

Room options

View all photos for Room, 1 King Bed (Collection)

Room, 1 King Bed (Collection)

Room, 1 King Bed (Collection)

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Loft Suite, Club Signature Access, 1 King Bed

Premium bedding, free minibar, in-room safe, desk

Loft Suite, Club Signature Access, 1 King Bed

  • 38 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Studio, 1 King Bed

Studio, 1 King Bed

Studio, 1 King Bed

  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Twin Room, 2 Single Beds (Collection)

Twin Room, 2 Single Beds (Collection)

Twin Room, 2 Single Beds (Collection)

  • 32 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Suite, 1 King Bed (Atelier. Club Signature Access)

Suite, 1 King Bed (Atelier. Club Signature Access)

Suite, 1 King Bed (Atelier. Club Signature Access)

  • 44 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

Room

Cordis, Auckland by Langham Hospitality Group

Pool
Hot tub
Spa
Free WiFi
4.4 out of 5, Excellent, (1015)
The price is €125
for 1 night
includes taxes & fees
8 Dec - 9 Dec
Cordis, Auckland by Langham Hospitality Group

About this property

SO/ Auckland

Luxury Auckland hotel in Auckland Central Business District with 2 restaurants
Along with 2 restaurants, this smoke-free hotel has a full-service spa and an indoor pool. WiFi in public areas is free. Other amenities include 2 bars/lounges, a 24-hour health club, and a snack bar/deli. Housekeeping is available on request.
SO/ Auckland offers 130 accommodations with free minibar items and espresso makers. Beds feature premium bedding. 49-inch Smart televisions come with digital channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and hair dryers.

This Auckland hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. In-room massages, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an indoor pool, a 24-hour health club, and a sauna.

Children under 12 years old are not allowed in the swimming pool, health club, or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

SO/ SPA has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, and Swedish massages. The spa is equipped with a sauna and a steam room. The spa is open daily.
During your stay at SO/ Auckland, you're just a quick walk from Auckland Ferry Terminal. Free WiFi in public areas, 2 restaurants, and 2 bars are available.
  • Free WiFi
  • Grab something to eat at one of the 2 restaurants, or stop for a drink at one of the 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the indoor pool
  • Treat yourself to Swedish massages at SO/ SPA
  • Services include babysitting, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a 24-hour gym, a sauna, and yoga classes
  • Just a 4-minute walk from University of Auckland and 5 minutes by foot from Auckland Ferry Terminal
  • Airport shuttle service available for a fee
SO/ Auckland offers its guests a full-service spa, an indoor pool, and a 24-hour health club. There are 2 restaurants on site, along with a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi.

Business amenities include a 24-hour business center and 5 meeting rooms. Event space at this hotel measures 5382 square feet (500 square meters) and includes conference space. A sauna, a rooftop terrace, and spa services are also featured at the luxury SO/ Auckland. An airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available.

This 5-star Auckland hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM to 10:30 AM and on weekends from 6:30 AM to 11:00 AM.
Javalab - This café serves lunch, dinner, and light fare. A children's menu is available.
Harbour Society - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Open daily.
Hi So - Onsite rooftop bar. Open daily.
Mixo - Onsite bar. Open daily.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Mandarin), English, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Covered valet parking on site (NZD 65 per night; includes in/out privileges)
  • Electric car charging station on site
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee 6:00 AM–10:30 AM on weekdays and 6:30 AM–11:00 AM on weekends: NZD 49 per person
  • 2 restaurants
  • 2 bars/lounges
  • 24-hour room service

Restaurants on site

  • Javalab
  • Harbour Society
  • Hi So
  • Mixo

Things to do

  • 24-hour fitness centre
  • Full-service spa
  • Indoor pool
  • Sauna
  • Yoga classes

Family friendly

  • Baby bath
  • Babysitting (surcharge)
  • High chair
  • Indoor pool
  • In-room childcare (surcharge)
  • Pool gate
  • Fridge
  • Snack bar/deli

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Conference space (5382 square feet)
  • Meeting rooms - 5

Outdoors

  • Rooftop terrace

Spa

  • 4 treatment rooms
  • Couples treatment room(s)
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - Swedish
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Step-free path to entrance
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)

More

  • At least 80% of lighting from LEDs
  • At least 80% of food locally sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Comprehensive recycling policy
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Heating (climate-controlled)
  • Premium bedding

Bathroom

  • Dressing gowns
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bath and shower
  • Towels

Entertainment

  • 49-inch smart TV
  • Digital channels
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Free minibar
  • Fridge

More

  • Bulk dispenser for toiletries
  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Free newspapers
  • In-room massage
  • Iron/ironing board
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Slippers
  • Turndown service
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The property charges 2.5 percent for credit card payments
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 12 children 1 year old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 100.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately NZD 49 per person
  • Airport shuttle fee: NZD 195 per vehicle (one-way)
  • Covered valet parking fee: NZD 65 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: NZD 100.0 per night
  • Credit card charges are subject to a surcharge of 2.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Front desk staff will greet guests on arrival.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 12 children 1 year old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

SO/ Auckland Hotel
SO/ Auckland Hotel
SO/ Auckland Auckland
SO/ Auckland Hotel Auckland

SO/ Auckland Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 140 out of 217 reviews" "
Rating 8 - Good. 42 out of 217 reviews" "
Rating 6 - Okay. 23 out of 217 reviews" "
Rating 4 - Poor. 5 out of 217 reviews" "
Rating 2 - Terrible. 7 out of 217 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Artur

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

John

Travelled with partner
Liked: Amenities
Easy walking distance to spark arena!
Stayed 1 night in Aug 2024

8/10 Good

Melvin

Liked: Cleanliness, amenities, property conditions & facilities
-
Stayed 1 night in Jul 2024

10/10 Excellent

Will

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel, staff were so friendly and helpful definitely staying again
Stayed 1 night in Jul 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

6/10 Okay

Maram

Liked: Cleanliness, staff & service
Stayed 2 nights in Jun 2024

10/10 Excellent

Wayne, Auckland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel. Loved ataying there will be back
Stayed 1 night in Jun 2024

10/10 Excellent

Casey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Marianne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t like the limited hours for restaurant and bar, closed on Sunday, one of the nights I was staying
Stayed 2 nights in May 2024

8/10 Good

Bing

Liked: Staff & service, amenities, property conditions & facilities
It was a great experience except for the surprise parking fee that I though was for free
Stayed 9 nights in May 2024

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel with really nice facilities. The only downside is that the rooms are too dark with black walls and not good lighting. There’s no chrome cast which is a bit annoying. Other than that the gym is good, and the spa area is amazing!
Stayed 8 nights in May 2024

10/10 Excellent

Man Yee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
So hotel so good Had a wonderful stay in this hotel. We were surprised that the snacks and drinks in the bar fridge are complimentary Service was great and they let us check in earlier. Will definitely come back Nice breakfast with fresh squeezed juice
Stayed 1 night in May 2024

8/10 Good

Lorraine, Auckland

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
disappointed with the room as the urban room I booked and viewed had the bath near the window looking out over the city however they said that isnt what I booked but i checked again and it was anyway I paid cash to stay another night and they moved us to the correct room first time since booking with expedia this has happened the photos werent correct for the room
Stayed 1 night in Apr 2024

10/10 Excellent

Raven

Stayed 1 night in Apr 2024

8/10 Good

Kazumi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Charlotte

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2024

6/10 Okay

Dominic

Liked: Cleanliness, staff & service, property conditions & facilities
SO Disappointing.
Great location, very cool hotel, and some thoughtful touches like complimentary mini-bar. BUT: curtains closed leaving large gaps, so room was light, not double glazed so lots of road/people noise (2nd floor room), toilet had a sliding door that was shared with the shower, so you could only use one at a time, and the door didn't close fully so no privacy. We had a balcony, which could have been nice, but it was very sad, only had one chair, some dead plants, and nothing really dividing our balcony from the next room.
Stayed 2 nights in Feb 2024

10/10 Excellent

Lynsey

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful location and excellent staff
Stayed 2 nights in Feb 2024

10/10 Excellent

Wayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the whole experience.
Stayed 2 nights in Feb 2024

10/10 Excellent

Rory

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the friendly staff and the swimming pool
Stayed 1 night in Feb 2024

2/10 Terrible

Kerry

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
After booking months ago to go here for our 21st wedding anniversary which we were looking forward to as we have always wanted to stay here , we ended up extremely disappointed . Before arrival we checked our booking and realised that had we booked on the day it would have cost $1000 less which to us seemed extremely unfair, we voiced our opinion on check in and the manager basically blamed Expedia and told us to suck it up, not sure who to be more disappointed in but we will most definitely never stay here again and feel like we have been scammed by Expedia
Stayed 3 nights in Feb 2024

10/10 Excellent

Katy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great location, close walk to everything central and harbourfront. Hotel is quirky and we really like the decor. Room was nice and big with comfy bed and free mini bar a plus. Would stay again.
Stayed 1 night in Jan 2024

10/10 Excellent

Alysha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Georgia

Stayed 1 night in Jan 2024

6/10 Okay

Verified traveller

Business traveller
Stayed 4 nights in Dec 2023