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Regal Residency

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Regal Residency

Outdoor dining
Front of property
Superior King Suite | Private kitchenette
43-inch Smart TV with satellite channels, TV, Netflix
Superior King Suite

Reviews

7.8 out of 10

Good

Popular amenities

  • Laundry
  • Housekeeping
  • Kitchen
  • Parking included
  • Free WiFi

Explore the area

Map
360 St Johns Rd, Auckland, Auckland, 1071
  • Ellerslie Racecourse
    6 min drive
  • Kelly Tarlton's Underwater World
    6 min drive
  • Sylvia Park Shopping Center
    8 min drive
  • Auckland (AKL-Auckland Intl.)
    34 min drive

Room options

View all photos for Superior King Suite

Superior King Suite

Superior King Suite

  • 30 sq m
  • Harbor view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Suite

Deluxe Double Suite

Deluxe Double Suite

  • 26 sq m
  • Harbor view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Executive King Suite

Executive King Suite

Executive King Suite

  • 34 sq m
  • Harbor view
  • Sleeps 3
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Executive Twin Suite

Executive Twin Suite

Executive Twin Suite

  • 36 sq m
  • Harbor view
  • Sleeps 3
  • 2 Large Twin Beds and 1 Queen Sofa Bed

View all photos for Superior Accessible King Suite

Superior Accessible King Suite

Superior Accessible King Suite

  • 30 sq m
  • Sleeps 3
  • 1 King Bed

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includes taxes & fees
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About this property

Regal Residency

Suburban Auckland motel in St. Heliers with free parking
Laundry facilities, express check-in, and express check-out are available at this motel. Free WiFi in public areas and free self parking are also provided. Other amenities include a garden and a front-desk safe.
Regal Residency offers 16 accommodations, which are accessible via exterior corridors and feature complimentary bottled water and bathrobes. Rooms open to balconies or patios. Accommodations have separate sitting areas and are furnished with double sofa beds and dining tables. Memory foam beds feature premium bedding. Accommodations at this 4-star motel have kitchenettes with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. 43-inch Smart televisions come with satellite channels and Netflix. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
During your stay at Regal Residency, you'll be within walking distance of Barfoot & Thompson Stadium. Features include free WiFi in public areas and free self parking, plus laundry facilities.
  • Free WiFi
  • Free self parking
  • Amenities include a front-desk safe and laundry facilities
  • 11 minutes by car from Mt. Eden and 12 minutes from Queens Wharf
Regal Residency offers its guests a garden, laundry facilities, and express check-in. WiFi is free in public spaces. The family-friendly Regal Residency also features express check-out and a front-desk safe. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Auckland motel.

Languages

English, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free uncovered self-parking on site

Family friendly

  • Dining table
  • Full-sized fridge
  • High chair
  • Kitchenette
  • Laundry facilities
  • Microwave
  • Sofa bed
  • Soundproofed rooms

Conveniences

  • Front-desk safe

Guest services

  • Daily housekeeping
  • Front desk (limited hours)
  • Laundry facilities
  • Luggage storage

Outdoors

  • Garden
  • Outdoor entertainment area
  • Outdoor furniture

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Area rugs in public areas
  • Smooth flooring in public areas
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair-accessible (may have limits)

More

  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Locally owned and organised tours and activities

Room amenities

Bedroom

  • Bed sheets
  • Double sofa bed
  • Heating
  • Memory-foam mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Eco-friendly toiletries
  • Hairdryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 43-inch smart TV
  • Netflix
  • Satellite channels

Food and drink

  • Cookware/dishes/utensils
  • Dining table
  • Electric kettle
  • Free bottled water
  • Kitchenette
  • Microwave
  • Fridge
  • Stovetop
  • Toaster

More

  • Access via exterior corridors
  • Bulk dispenser for toiletries
  • Energy-saving switches
  • Guidebooks/recommendations
  • Iron/ironing board
  • LED light bulbs
  • Local maps
  • Restaurant dining guide
  • Separate sitting area
  • Slippers
  • Soundproofing
  • Water-efficient showers only
  • Water-efficient toilets only

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 6:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Express check-out available

Special check-in instructions

The property charges 2.7 percent for credit card payments
The front desk is open daily from 8:00 AM - 6:00 PM
Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions and lockbox information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Front desk (limited hours), lockbox

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: NZD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 2.7 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and sofa beds
This property accepts credit cards, debit cards, and cash
Onsite parties or group events are strictly prohibited
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
The front desk at this property is open daily from 8:00 AM - 6:00 PM.
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email with special check-in information and lockbox information. Front desk staff will greet guests on arrival. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.

We should mention

  • One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Regal Residency Motel
Regal Residency Auckland
Regal Residency Motel Auckland

Regal Residency Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 23 out of 62 reviews" "
Rating 8 - Good. 19 out of 62 reviews" "
Rating 6 - Okay. 11 out of 62 reviews" "
Rating 4 - Poor. 4 out of 62 reviews" "
Rating 2 - Terrible. 5 out of 62 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Sara

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
well where do I start. We had to ask for milk as we werent given any at check in. The condiments hadnt been topped up. The microwave had food splattered in it. The fridge was filthy inside and out. The mirror in the bathroom was dirty and the chromeware was dirty. We asked for blankets as was freezing. The duvets were almost pee stained and one duvet had blood stains on it. In the morning, time for a shower, but guess what? NO HOT WATER!!!!! i reported this to reception, by then bloody angry. the guy from the office was of no help. he said he would speak to his Manager. Apparently there was a electrical fault which resulted in no hot water. we have asked for a FULL REFUND but was given $82 instead of $186, this is because of booking fees and other fees involved. Ill never return. The Regal Residency Auckland is the worst paid accommodation i have ever stayed at.
Stayed 1 night in Jul 2024

10/10 Excellent

Peter

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean & spacious rooms with modern kitchen/lounge facilities and very nice beds with great linen. Highly recommended.
Stayed 1 night in Jul 2024

6/10 Okay

Simon

Travelled with partner
Property is generally basic and tired. On a busy road, but off street parking a bonus. I chose it as it was convenient for a weekend visit to our nearby daughters.
Stayed 2 nights in May 2024

2/10 Terrible

Peter

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bedroom heater didn't work,bathroom door broken,no spare blanket or pillows.Police at unit next door twice,insufficent tea and milk.Stayed 2x nites unit not serviced.Should have read previous reviews as they were correct. Would not stay again.

6/10 Okay

Alesia

Travelled with family and small children
Very basic accommodation. Quite a few things in need of repair or upgrade.
Stayed 2 nights in Feb 2024

2/10 Terrible

Louise, SYLVAN LAKE

Disliked: Cleanliness, staff & service, property conditions & facilities
Too scary to even go to reception. Dump. Want my money back.
Stayed 1 night in Feb 2024

4/10 Poor

Suzie

Travelled with family, Travelled with partner
Disliked: Amenities
Booked for three , wasn’t set up for 3 guests , advertising is misleading with what you get examples, mini bar ,outside area messy, pictures are false, dirty stained robes, broken toilet roll holder & brush, cleanliness sub standard , fire extinguishers haven’t been serviced for a year, overall not happy with stay.
Stayed 1 night in Jan 2024

2/10 Terrible

Tracey

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
When we arrived the towels in the bathroom half were hangin up and looked like they were already used I went to have a shower and both soap dispensers were empty the soap dispenser by the sink had a centimetre of soap 2 sugar sachets 1 tea bag sachet 1 coffee sachet and no milk of any kind whether powder or capsule. Really slack for what we paid If you look out the back window it looked like shanty town just total mess
Stayed 1 night in Nov 2023

8/10 Good

Roy

Travelled with family
Liked: Cleanliness, staff & service
Building construction next door
Stayed 1 night in Oct 2023

6/10 Okay

Judy

Liked: Staff & service
Stayed 2 nights in Oct 2023

6/10 Okay

Sarah

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023

6/10 Okay

Hayley

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Not very clean. No sky. Not worth the money. Broken toilet handle. Taped up bits and pieces around the room. Not impressed with the standards of cleanliness.
Stayed 1 night in Mar 2023

10/10 Excellent

Miriam

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Manager Gary went out of his way consistently to make sure our needs were met. He was friendly and courteous and we felt safe staying in the motel. The rooms are updated and spacious and had everything we needed. We are international visitors vacationing in New Zealand and were in Auckland twice between traveling between different parts of the country- we chose to return to this hotel the second time too.
Stayed 2 nights in Feb 2023

6/10 Okay

Kylie

Stayed 1 night in Jan 2023

6/10 Okay

Christina

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This place is in desperate need of a renovation. It’s being held together by positive vibes & duct tape (literally). Also needs a thorough clean. We went out to get some drain cleaner as the smell was terrible and it didn’t do much unfortunately. The highlight would be the staff. They are extremely friendly, helpful and very busy. I’m sure they’d love an extra set of hands.

4/10 Poor

Kathy

Liked: Staff & service
Disliked: Property conditions & facilities
Most uncomfortable bed ever. It felt like lying on concrete. Stairs to ground level were outside and felt dangerous in the rain. But hosts were friendly and carried bags up and down stairs for me. Good big fridge.

8/10 Good

Marilyn

10/10 Excellent

Paul

Stayed 1 night in Oct 2022

8/10 Good

John

Stayed 1 night in Sep 2022

6/10 Okay

Siu

Travelled with partner
Disliked: Staff & service
Too far from shops also when we came to check in no one was in the office…
Stayed 1 night in Sep 2022

2/10 Terrible

Nicola

Disliked: Cleanliness, staff & service
Not what it looked like on the website photo wise, not clean ordered a room with 2 beds when we arrived they didn’t have rooms with 2 beds! We declined staying in the accommodation waiting on a refund as there was no staff on the premises to refund us then!
Stayed 1 night in Aug 2022

6/10 Okay

Graeme

Stayed 1 night in Jun 2022

8/10 Good

Ninakaye

Stayed 1 night in Mar 2022

10/10 Excellent

Amanda

Stayed 2 nights in Jan 2022

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, modern and lovely. Would highly recommend. Nice and quiet.
Stayed 2 nights in Jan 2022