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Ellerslie Palms Motel

3.0 star property

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Photo gallery for Ellerslie Palms Motel

Coffee/tea maker, electric kettle
Interior entrance
Exterior
Exterior
Ground Floor Studio | Living area

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Room service
  • Housekeeping
  • Air conditioning
  • Parking included
  • Free WiFi

Explore the area

Map
384 Ellerslie-Panmure Highway, Ellerslie, Auckland, 1060
  • Ellerslie Racecourse
    ‪4 min drive‬
  • Sylvia Park Shopping Center
    ‪4 min drive‬
  • Mercy Ascot Hospital
    ‪5 min drive‬
  • Auckland (AKL-Auckland Intl.)
    ‪28 min drive‬

Room options

View all photos for 1 Bedroom Kitchen Unit

1 Bedroom Kitchen Unit | Private kitchen

1 Bedroom Kitchen Unit

  • 67 sq m
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Bed

View all photos for Family 2 Bedroom Unit

Family 2 Bedroom Unit

Family 2 Bedroom Unit

  • 96 sq m
  • Sleeps 5
  • 1 King Bed and 3 Large Twin Beds

Balcony 1 Bedroom

  • 67 sq m
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Bed

View all photos for Ground Floor Studio

Ground Floor Studio

Ground Floor Studio

  • 42 sq m
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Studio with Balcony

Studio with Balcony

Studio with Balcony

  • 35 sq m
  • Sleeps 3
  • 1 King Bed

1 Bedroom Wheel Chair Access Unit

  • 67 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Large Twin Bed

View all photos for Ground Floor 1 Bedroom

Ground Floor 1 Bedroom

Ground Floor 1 Bedroom

  • 67 sq m
  • Sleeps 2
  • 1 King Bed and 1 Large Twin Bed

Similar properties

In-room safe, desk, laptop workspace, soundproofing

Best Western Ellerslie International

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
4.4 out of 5, Excellent, (509)
The price is €93
for 1 room
includes taxes & fees
14 Mar - 15 Mar
Best Western Ellerslie International

About this property

Ellerslie Palms Motel

Motel with free parking, near Sylvia Park Shopping Center
Along with a garden, this smoke-free motel has free self parking and free WiFi in public areas. Other amenities include multilingual staff assistance.
Ellerslie Palms Motel offers 24 accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Each accommodation is individually furnished and decorated. Select Comfort beds feature Egyptian cotton sheets and premium bedding. 50-inch flat-screen televisions come with premium digital channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Auckland motel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

During your stay at Ellerslie Palms Motel, you'll be close to Sylvia Park Shopping Center. Free WiFi in public areas and free self parking are available.
  • Free WiFi
  • Free self parking
  • Services include luggage storage
  • Just a 4-minute drive from Sylvia Park Shopping Center and 9 minutes from University of Auckland
As a guest of Ellerslie Palms Motel, you'll find multilingual staff, a garden, and room service (during limited hours). Public spaces have free WiFi. Free self parking is available.

This 3-star Auckland motel is smoke free.

Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Room service available

Family friendly

  • Separate living room
  • Soundproofed rooms

Guest services

  • Daily housekeeping
  • Front desk (limited hours)
  • Luggage storage
  • Multilingual staff

Outdoors

  • Garden

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Grab bar near toilet
  • In-room accessibility
  • Low-height worktop and sink
  • Raised toilet seat
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Egyptian cotton sheets
  • Heating (climate-controlled)
  • Premium bedding
  • Select comfort bed

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 50-inch flat-screen TV
  • Digital channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Electrical adapters/chargers
  • Free local calls
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Soundproofing

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 6:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Late check-in fee for check-in between 10:00 AM and 12:30 PM
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The property charges 2 percent for credit card payments
The front desk is open daily from 9:00 AM - 7:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation

Renovations and closures

The property is closed between November 19 and November 30.

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 10:00 AM and 12:30 PM
  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
The front desk at this property is open daily from 9:00 AM - 7:00 PM.
Guests arriving after 9:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Ellerslie Palms Motel Auckland
Ellerslie Palms Auckland
Ellerslie Palms
Ellerslie Palms Motel Motel
Ellerslie Palms Motel Auckland
Ellerslie Palms Motel Motel Auckland

Ellerslie Palms Motel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 171 out of 296 reviews
Rating 8 - Good. 80 out of 296 reviews
Rating 6 - Okay. 23 out of 296 reviews
Rating 4 - Poor. 8 out of 296 reviews
Rating 2 - Terrible. 14 out of 296 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Pros: Big rooms, great parking, quite close to concert venue Cons: one of main lights was flickering so had to turn off, no fresh milk (sachet only), neighbours in block of flats next door screaming at early hours of morning
Stayed 2 nights in Nov 2024

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Nice people and place
Stayed 1 night in Nov 2024

6/10 Okay

Larry

Liked: Property conditions & facilities, room comfort
Not happy with check in have to call to be able to get in room luckily I have a mobile phone some people may not have no milk in fridge booked a balcony room but no chairs or tables on deck but room itself was nice clean and roomy
Stayed 1 night in Oct 2024

8/10 Good

michael

Stayed 1 night in Oct 2024

8/10 Good

Karen

Liked: Cleanliness, property conditions & facilities
Easy check in, nice clean room, basic facilities. Outside was tired and a bit untidy, not welcoming. Overall comfy for one night and nice room.
Stayed 1 night in Oct 2024

10/10 Excellent

Felicia

Stayed 1 night in Sep 2024

8/10 Good

Grant

Liked: Cleanliness, staff & service, property conditions & facilities
The motel was handy to where we wanted to go to.
Stayed 1 night in Sep 2024

10/10 Excellent

Tracey

Travelled with family
Great remote checking in process
Stayed 1 night in Sep 2024

8/10 Good

Ross

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central for our activities. Spacious, clean and well appointed. Serviced daily. Needs instruction pamphlets for TV and microwave..
Stayed 4 nights in Sep 2024

10/10 Excellent

K

Liked: Cleanliness
Stayed 1 night in Aug 2024

8/10 Good

Kathryn

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
No-one at reception... Working remotely. Disappointing in that I couldn't get local info from reception. Missing crockery and utensils. Safe was inaccessible as it was locked before we arrived. Previous user left rubbish in the under bench bin.. This should not have been there. Bedroom light flashed when turned on. The freezer box desperately requires defrosting ... These should have been checked and rectified after each booking. The accessibility shower was great, but the bathroom tiles became very slippery from condensation making it dangerous for people with disabilities. When I rang the remote worker they offered to send someone in to sort issues, but we were heading out and uncertain of our return time, so advised them this was just to let them know these issues needed to be dealt to. The unit was warm, quiet, and clean (apart from someone else's rubbish not being removed). It was very convenient for our early morning appointments. I would seriously consider booking here again.
Stayed 1 night in Aug 2024

8/10 Good

Chris

Stayed 1 night in Jul 2024

8/10 Good

Eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy and convenient. Quiet place
Stayed 2 nights in Jul 2024

6/10 Okay

Sam

Travelled with family
Liked: Amenities
The property was easy to get to, ample parking for everyone. Staff member on check in was nice, check in was easy and upon arrival the room was in good order. Unfortunately there were a few issues. Firstly a previous occupant had broken a bed leg and once found it was easy enough to wedge into the right spot (wouldn't screw in though). Next , one of the curtains had been torn where the hook was meant to go, so it was difficult to close. Next, after the first night, none of the used towels were removed or replaced and the bin was not emptied, luckily we managed to catch a staff member before she went home to get a couple of clean towels. Checking out in the morning after the second night, the office was still closed and curtained at 10am, but a box was provided to drop off keys. Seemed like there was an issue with staffing unfortunately this weekend.
Stayed 2 nights in May 2024

6/10 Okay

Jan

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Paid for extra person but there was only 4 of everything. Cups cutlery chairs etc.Dirty bathroom. Bed only half made. No extra towels or pillows.No complimentary milk Could'nt contact managers. Nearby room noisy all night. Very bad experience for the price
Stayed 3 nights in Mar 2024

8/10 Good

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2024

6/10 Okay

Richard

Travelled with family
Disliked: Staff & service
The size of the room was fantastic, lovely kitchenette. Clean bathroom The room was alittle dusty, bits of rubbish under the bed.
Stayed 1 night in Mar 2024

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
$30 charge for dishes
Something to watch out for here, in the small print on a4 page in room is a note saying $30 charge if you don't do your dishes. This worries me as how do i know that last person did the dishes hygienically and didn't just rise and put away. 1st time i have seen this sort of note and fee..
Stayed 1 night in Mar 2024

10/10 Excellent

Upokoina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything except the day that i arrived there was no sky but everything else was perfect thankyou
Stayed 3 nights in Mar 2024

8/10 Good

Vanessa

Travelled with partner
Liked: Cleanliness, property conditions & facilities
I think the reception should understand the job properly
Stayed 1 night in Mar 2024

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Clean tidy and large rooms.
Stayed 1 night in Mar 2024

8/10 Good

Vickie

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean & well maintained units.
Stayed 2 nights in Feb 2024

6/10 Okay

Josh

Stayed 1 night in Feb 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient location. Stayed in a ground floor 1 bedroom unit and it was very tidy with everything we needed. Bedroom was dark and quiet however, 1 minor flaw was my Mum used the bed in the lounge and found the outside light annoying and she could hear the road noise, HOWEVER, she was still very impressed with the unit and we would definately stay here again. The towels were so thick and soft, sheets were lovely too. The receptionist was very friendly.
Stayed 1 night in Feb 2024

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in and out
Stayed 2 nights in Feb 2024