2/10 Terrible
Lekeisha
24 Dec 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was dirt on my bed at Red Roof Inn when I was trying to lay down and sleep. I called the front desk at 11:04pm and they said all they can do is have housekeeping change the sheets. I requested for a room change and she insisted to have the sheets changed by housekeeping. Then I called at 11:31 twice because the first time I got no answer. I asked if housekeeping was their way and she said they were and said this was the only way to fix the issue. I called again at 11:45pm and I asked can I just get a refund or a new room because I have an early day tomorrow. The lady at the front desk said the only option is clean sheets or I can come get the sheets and change them myself. I told her that this is a health issue having dirty sheets and having me touch the sheets. She told me this was the only thing to do and she already called housekeeping. So I asked for a refund. She told me I have to get it through Expedia and not them or just come get sheets. I said ma’am you know that’s not sanitary. Then she said “well you can leave then” and hung up on me. After that I got a knock on the door as I was packing and it was housekeeping coming to change all the sheets. I am so disgusted with this place!
Lekeisha
Stayed 1 night in Dec 2024